Hire the Best AetherPal Valet Specialists

Backed by six years of call center experience in customer service, fraud analysis, and technical support for major U.S. companies. Freelancing since 2020, with nearly six years of experience as an appointment setter, collections specialist, and reservation agent. A PRO VA–trained Virtual Assistant skilled in chat, email, and phone support, with proven expertise in pre-purchase inquiries, upselling, after-sales service, complaint resolution, and product recommendations. Known for strong problem-solving abilities and a customer-first approach. ☑ 40 WMP with 99% accuracy ☑ Computer skills ☑ Data Entry ☑ Internet research ☑ Customer Support (Phone, Chat and Email) ☑ Appointment Scheduling(calendar, meeting) ☑ Excel Data Entry ☑ Internet researches ☑ Lead Gen Applications and Tools, websites I used: ✔Google Suite (Google Sheets, Google Docs and Google Slides) ✔Microsoft Office (Word, Excel, Outlook) ✔CRMS (Salesforce) and MST (sales tools) ✔Lexis Nexis ✔Social Media Sites (Facebook, Twitter, Instagram, and Linkedin) ✔Gmail, Yahoo, Hubspot, Slack. ✔Basic knowledge in Canva ✔ Twilio flex. Skype, MS Teams If my skills are fit for you, please contact me. Lets work together.

VIRTUAL ASSISTANT ABOUT ME Seeking a Challenging opportunity where i will be able to utilize my strong organizational skills, educational back ground, and ability to work well with people, which will allow me to grow personally and professionally.

Versatile Virtual Assistant and Customer Support Specialist with 10+ years of experience supporting administrative operations, sales, e-commerce, and high-volume customer service. I've managed leasing documentation for a 4,400+ unit portfolio, handled 60+ daily support interactions across chat/email/phone, resolved 100+ tickets from Zendesk, managed Shopify and Amazon Seller Central orders end-to-end, and maintained clean, accurate records in CRM and ticketing systems. Fast typist (100+ WPM), highly organized, and reliable in fast-paced remote environments. Alongside admin support, I also have hands-on technical support experience, troubleshooting Windows/Office 365/Xbox issues (install/update problems, performance slowdowns, account access, subscriptions/billing) using clear step-by-step guidance, strong documentation, and escalation handling when needed. What I can help you with: • Customer support (chat/email/phone), ticket management, escalation handling, and follow-ups • E-commerce support: order management, fulfillment, and product listing oversight via Shopify and Amazon Seller Central • Social media management using Meta Business Suite, including account monitoring • Email outreach: influencer/reviewer coordination, and product testing • CRM updates, inbox management, documentation, data entry, reporting, and spreadsheet tracking • Admin support: scheduling, file organization, process documentation, and task coordination • Property/admin workflows: lease renewals, tenant documentation, maintenance follow-up, and basic bookkeeping support Tools I've used: Shopify, Amazon Seller Central, Meta Business Suite, Freshdesk, AppFolio, HelpScout, HubSpot, Zendesk, Asana, Google Workspace, Microsoft Office/365, RingCentral, Google Sheets/Excel. If you want a reliable support partner who communicates clearly, works independently, and keeps things organized, I'm ready to help.

With 7+ years of customer service experience and 3+ years in property management, I help businesses streamline operations, deliver exceptional customer experiences, and keep day-to-day operations running smoothly. Experience ✔ Short-Term Rentals: Travel Luxe Vacation Rentals, Tabby Town Rentals, Luxury Capital, Luso Stay ✔ Property Management: Blue Crown, PMI Georgia, Secure Door, PhilaHouse What I Can Help With • Guest & Tenant Communication (Phone, Email & Chat) • Leasing & Prospect Management • Maintenance & Vendor Coordination • Reservation & Calendar Management • CRM & PMS Management • Work Orders & Issue Resolution • Administrative Support & Data Entry • 24/7 Customer Support Platforms & Software Property Management: AppFolio • Buildium • Rentvine • Yardi • Aptly Short-Term Rental: Airbnb • Booking. com • Vrbo • Expedia • Guesty • Hostaway • Uplisting Customer Support: Zendesk • Gorgias • HubSpot • Google Workspace • Slack • Asana • ClickUp Why Clients Choose Me ✓ Excellent English Communication ✓ Detail-Oriented & Proactive ✓ Reliable, Organized & Tech-Savvy ✓ Dedicated Workspace with High-Speed Internet & Backup Power ✓ Flexible to Your Time Zone & Available Full-Time I'm committed to becoming a reliable extension of your team by delivering professional customer support and efficient property management services that help your business grow. Uzair Nasir

I’m an experienced professional with over 10 years of combined expertise in customer service, quality assurance, e-commerce, and real estate. My career began in the BPO industry, where I spent 2 years as a Customer Service Representative handling inbound and outbound calls, creating and closing tickets, and ensuring excellent client support. I then transitioned to a Quality Assurance Specialist role for 6 years, where I evaluated calls, coached agents, prepared monthly reports, and contributed to performance improvement strategies. I also explored dropshipping, managing product listings on eBay and Amazon, which helped me develop a solid understanding of online business operations. Currently, I work as a Leasing Coordinator in the real estate industry ( US Based), using AppFolio as my main tool to handle tenant applications, conduct background and credit screenings, manage lease renewals, and generate delinquency reports. I take pride in maintaining accuracy, organization, and efficiency in every task. Goal: My goal is to consistently deliver excellent service that exceeds client expectations, ensuring every interaction leaves a positive and lasting impression.

𝘌𝘷𝘦𝘳𝘺 𝘪𝘯𝘣𝘰𝘶𝘯𝘥 𝘭𝘦𝘢𝘥 𝘺𝘰𝘶 𝘥𝘰𝘯'𝘵 𝘢𝘯𝘴𝘸𝘦𝘳 𝘪𝘯 5 𝘮𝘪𝘯𝘶𝘵𝘦𝘴 𝘪𝘴 𝘢 𝘣𝘰𝘰𝘬𝘪𝘯𝘨 𝘺𝘰𝘶𝘳 𝘤𝘰𝘮𝘱𝘦𝘵𝘪𝘵𝘰𝘳 𝘫𝘶𝘴𝘵 𝘨𝘰𝘵. I respond in under 3 minutes, close the appointment, and dispatch your team, so your calendar stays full and your techs stay busy. ━━━━━━━━━━━━━━━━━━━━ ► WHAT I DO ━━━━━━━━━━━━━━━━━━━━ ▸ Reply to inbound leads within 1 to 3 minutes across calls, chats, and emails ▸ Walk customers through pricing and services, then book them straight into the calendar ▸ Assign jobs to technicians, optimize their routes, and keep the schedule running smoothly ▸ Send invoices, collect payments, and follow up on anything pending ━━━━━━━━━━━━━━━━━━━━ ► WHO I HAVE WORKED WITH ━━━━━━━━━━━━━━━━━━━━ For the last 4+ years, I have helped service businesses turn inquiries into booked jobs. Most recently with auto detailing companies, Sunny Car Detailing and Wash & Go Mobile Detailing, and car rental businesses on Turo, including Maheir Car Rentals and Resla, where I handle the full cycle from first inquiry to final payment. Before that, I spent 3 years in customer support for e-commerce and SaaS brands, including Diamoray, Kustom Interior, Extreme Online Store, Varsity Gripz, and Boss Up Desk, handling orders, refunds, replacements, and product questions over email, chat, and phone. That foundation is why I can talk to your customers like a real human, not a script. ━━━━━━━━━━━━━━━━━━━━ ► TOOLS I WORK WITH ━━━━━━━━━━━━━━━━━━━━ GoHighLevel (white-label CRM), Turo, Google Calendar, Calendly, Zendesk, Intercom, Slack, and most major helpdesk and dispatch platforms. If that sounds like what you need, send me a message. I will reply faster than you would expect.