Want to transform your customer experience with intelligent automation instead of just routing calls?
As an Expert-Vetted Freelancer (Top 1% on Upwork) and a 3X Certified AWS Professional, I specialize at the intersection of Cloud Telephony, Generative AI orchestration, and enterprise-grade microservices. With over 18 years of hands-on expertise in Cloud Architecture and Customer Experience (CX), I don’t just deploy software—I architect high-performance, end-to-end ecosystems that drive measurable operational ROI.
Whether you need to modernize a legacy platform, build a zero-latency conversational Voice AI agent, or securely sync data across enterprise systems, I ensure your architecture is airtight, compliant, and lightning-fast.
WHAT I BRING TO YOUR PROJECT
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▪ Telephony Expertise (Twilio Flex & Amazon Connect): Seamless UI 1.x to 2.x migrations, custom plugin development, TaskRouter optimization, and real-time streaming (Kinesis/Media Streams).
▪ Production-Ready GenAI: Implementation of Amazon Bedrock, ElevenLabs, and VAPI to build conversational agents, live smart-replies, and dynamic knowledge base lookups (RAG).
▪ End-to-End Development: Full-stack capabilities utilizing a modern React + Tailwind CSS frontend backed by secure, robust AWS serverless microservices.
▪ Enterprise Security: Proven experience handling sensitive workflows using mTLS handshakes, secure token exchange, and encrypted Secrets Management.
CORE TECH STACK & SPECIALIZED SOLUTIONS
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▪ Amazon Connect & AWS Ecosystem: Connect Streams API, Custom CCP, Lambda, API Gateway, DynamoDB, AppSync (Real-time Analytics), Bedrock, Textract, and Transcribe.
▪ Twilio Ecosystem: Flex 1.x to 2.x Migrations, custom Plugin Development, TaskRouter, Programmable Voice/SMS/WhatsApp, and Media Streams for real-time audio routing.
▪ UI/UX Frontend: Clean, modern, responsive dashboards built with React and Tailwind CSS for seamless agent and supervisor experiences.
▪ Backend & API Frameworks: High-performance Node.js development using Fastify (optimized for low overhead and blazing-fast JSON serialization) and Express.
▪ AI & NLP: VAPI, Retell.ai, Amazon Bedrock (Agents & Knowledge Bases), OpenAI, Google Dialogflow CX, Amazon Lex.
CERTIFICATIONS
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1. AWS Certified Solutions Architect – Associate
2. AWS Certified Developer – Associate
3. AWS Certified SysOps Administrator – Associate
4. Twilio Flex & API Accredited Specialist
Twilio
Twilio API
Amazon Web Services
Node.js
React
Fastify
AI Bot
Amazon Lex
Chatbot
Dialogflow
Amazon Comprehend
Amazon Transcribe
Amazon API Gateway
AWS Lambda
Amazon DynamoDB
Amazon Bedrock
OpenAI API
Claude
ElevenLabs
System Automation
Kranthi C.
Bengaluru, India
$40/hr
5.0
7 jobs
I help businesses automate document-intensive workflows using Artificial Intelligence, Intelligent Document Processing (IDP), OCR, Computer Vision, and Large Language Models (LLMs).
With 15+ years of software engineering experience, I've delivered enterprise solutions for global organizations, including PepsiCo, Shell, ExxonMobil, Unilever, Medline, and other Fortune 500 companies.
I specialize in designing and building secure, scalable AI solutions that reduce manual effort, improve accuracy, and accelerate business operations.
What I Can Help You Build
✅ Intelligent Document Processing (IDP)
✅ Invoice, Receipt, Purchase Order & Form Automation
✅ OCR Solutions (ABBYY FlexiCapture, ABBYY FlexiLayout, Azure AI Document Intelligence, AWS Textract, Google Vision, Tesseract)
✅ AI Agents, Chatbots & Knowledge Assistants
✅ Generative AI Applications (OpenAI, Azure OpenAI, Claude, Gemini, RAG)
✅ Computer Vision & Image Processing Solutions
✅ Contract Analysis & Information Extraction
✅ KYC, Compliance & Banking Automation
✅ Workflow Automation & Enterprise System Integrations
✅ Custom AI SaaS Platforms, APIs & Cloud Solutions
Technologies
AI & ML: OpenAI, Claude, Gemini, Azure OpenAI, RAG, LangChain
OCR: ABBYY FlexiCapture, ABBYY FlexiLayout, Azure AI Document Intelligence, AWS Textract, Google Vision, Tesseract
Languages: Python, Java, Kotlin, TypeScript, JavaScript
Mobile: Android, Jetpack Compose, iOS, SwiftUI
Cloud: AWS, Azure, Firebase, Docker, Kubernetes
Web: React, Next.js, Node.js, FastAPI
If you're looking for an AI engineer who can take your idea from architecture to production deployment, I'd be happy to discuss your project.
Tesseract OCR
Machine Learning
ASoftware House ABBYY FlexiCapture
Macro Programming
Automation Anywhere
UiPath
OCR Software
OCR Algorithm
Microsoft SQL Server
Automation
Document Automation
Azure App Service
Document AI
Google Cloud Vision API
Generative AI
Artificial Intelligence
Large Language Model
GPT-4
Data Extraction
Claude
Kaushik D.
Bengaluru, India
$10/hr
4.9
3 jobs
Technical Solution Architect with 11+ years of experience designing and delivering enterprise applications, AI-powered platforms, Salesforce solutions, websites, mobile apps, cloud architecture, e-commerce platforms and interactive 2D/3D visualizers.
I work with a multidisciplinary technology team, allowing us to take complete ownership of projects from requirement analysis and solution architecture through UI/UX, development, integrations, cloud deployment, QA and production support.
Our core expertise includes:
Salesforce & CRM
Salesforce Service Cloud, Salesforce administration and customization, Customer 360, case management, CRM implementation, Salesforce API integrations, third-party integrations, chat and WhatsApp integrations, customer service platforms and custom web/mobile applications connected with Salesforce.
AI & Generative AI
Generative AI applications, LLM integrations, RAG and enterprise knowledge assistants, Gemini, Vertex AI, AI chatbots, AI agents, workflow automation, recommendation systems, computer vision, image processing, segmentation and object detection.
2D / 3D Visualizers & AR
Product visualizers, paint and colour visualizers, tile, wood, laminate and surface visualizers, product configurators, image masking and layering, texture mapping, colour simulation, lighting and finish simulation, 3D experiences and AR-enabled web/mobile applications.
Web Development
React.js, Next.js, JavaScript, TypeScript, Node.js, WordPress, Drupal, Strapi, Headless CMS, Shopify, e-commerce platforms, enterprise portals, admin dashboards, SaaS applications, REST APIs and third-party integrations.
Mobile Development
React Native, Android, iOS, Firebase, native integrations, camera and image-processing applications, AR applications, push notifications, offline capabilities and enterprise API integrations.
Cloud Architecture
AWS, Microsoft Azure and Google Cloud Platform.
AWS experience includes EC2, Lambda, S3, CloudFront, API Gateway, RDS, DynamoDB, IAM and serverless architectures.
Azure experience includes App Services, Azure Functions, Storage, databases, APIs, enterprise integrations and cloud application deployment.
Google Cloud experience includes Cloud Run, App Engine, Cloud Functions, BigQuery, Firestore, Firebase, Cloud Storage, Vertex AI, Gemini, Google Maps and IAM.
Backend & Databases
Node.js, MongoDB, PostgreSQL, MySQL, MariaDB, Firestore, Firebase, DynamoDB, REST APIs, serverless architecture and microservices.
Conversational & Omnichannel Platforms
Salesforce, AI chatbots, WhatsApp, web chat, telephony, email, CRM integrations and human-agent handoff.
Our strength is combining business understanding, solution architecture and technical execution.
We help clients decide the right technology stack, custom development versus SaaS/platform implementation, Salesforce versus custom CRM architecture, cloud strategy, AI integration approach, system scalability, infrastructure cost optimization and integration between web, mobile, CRM, AI and enterprise systems.
Whether you need a complete digital product, Salesforce implementation, AI solution, mobile app, enterprise website, e-commerce platform, visualizer or complex system integration, we can take the project from concept to production.
Node.js
Google Cloud Platform
React
React Native
JavaScript
Mobile App
Website
Amazon
Chatbot
Salesforce Service Cloud
Salesforce
Salesforce Einstein
Omnichannel Automation
Case Management
Azure DevOps
Drupal
WordPress
Shopify
Next.js
Visualization
Dhrumil M.
Bengaluru, India
$30/hr
4.9
50 jobs
I excel in diverse work environments, having successfully crafted bespoke systems from the ground up and adeptly navigated open source applications and frameworks. With a wealth of experience, I specialize in supporting, extending, and modernizing custom legacy systems.
My commitment extends to maintaining the highest coding standards while demonstrating flexibility to meet deadlines and adhere to budgets, ensuring a harmonious blend for your project's success.
Whether orchestrating the planning and architecture of your system, constructing specific modules as needed, or troubleshooting and enhancing existing infrastructure, I bring a versatile skill set to the table.
Language :
Python, Oracle PL/SQL, SQL
Data engineer
Scripting and Automation
Web scrapping
Platform Automation
Alexa Skill Development
Google Assistant
I am enthusiastic about exploring innovative project ideas and welcome the opportunity to discuss your unique requirements. Feel free to reach out with any questions or to share your exciting new projects.
dhrumilmakadia.com
pandas
Python
C++
NumPy
Google Actions
AWS CloudFormation
Oracle APEX
Alexa Skills Kit
AWS IoT Core
Data Extraction
Internet of Things
Oracle PLSQL
AWS Lambda
MQTT
C
Raspberry Pi
Indra Kamal B.
Bengaluru, India
$30/hr
5.0
2 jobs
I design, build, and deploy AI-enabled SaaS products, backend platforms, voice agents, automation systems, payment workflows, and scalable web applications for real-world business use.
I bring 15+ years of software engineering experience across Amazon, LegalZoom, Leap Finance, CasaOne, TiVo, Ola, Samsung, and Yodlee. Over the last 3 years, I have been helping startups as a freelancer, building production-ready products across AI, automation, consumer apps, lead recovery, security, fintech, ed-tech, e-commerce, and SaaS.
I currently work part-time as Head of Engineering at Pheonixsolutions, where I guide product architecture, engineering delivery, technical planning, and scalable software development.
My strength is building complete products, not isolated features. I can take a product idea from architecture to backend APIs, authentication, payments, AI workflows, voice agents, dashboards, integrations, deployment, and production support.
Recently delivered and active products include AstroMind247, ScamShield247, CallOnTheGo, Telca, JustBuzzOn, and a 3D avatar-based gym experience app.
Production Systems Delivered -
AI Astrology Companion Platform:
Built AstroMind247, an AI-powered consumer platform with paid question bundles, AI companion flows, PDF report delivery, multilingual output, payment integration, WhatsApp-style user journeys, and user dashboard.
AI-Powered Scam Protection Platform:
Built ScamShield247, a consumer-facing scam protection and awareness platform with AI behind the core experience. The platform helps users understand scam risks, receive guided support, and interact with a trust-focused digital safety workflow.
Voice Agent Lead Recovery Platform:
Built CallOnTheGo, a lead recovery platform using AI voice agents and TFN-based calling workflows. The system is designed to help businesses recover missed or unconverted leads through automated voice outreach and workflow-driven follow-up.
3D Avatar Gym Experience:
Currently working on a gym application where users get a 3D avatar-based fitness experience. The product is focused on interactive engagement, personalized user experience, and modern visual fitness workflows.
SaaS and Business Workflow Applications:
Delivered production web applications such as Telca and JustBuzzOn with authenticated access, backend workflows, AI-assisted automation, business dashboards, and scalable application foundations.
Enterprise Backend and Platform Systems:
Designed and delivered high-scale backend systems across fintech, ed-tech, e-commerce, and data platforms, including authentication/session services, payment systems, scheduling services, credit/risk engines, notification systems, wallet flows, campaign processors, and data pipelines.
Core Expertise
• AI SaaS Products: AI assistants, agent workflows, LLM integrations, report generation, automation, user dashboards, and production web applications.
• Voice AI and Lead Recovery: AI voice agents, TFN-based calling workflows, lead follow-up automation, call handling flows, and business recovery systems.
• Backend Engineering: Java, Spring Boot, Node.js, Python, REST APIs, authentication, authorization, payment systems, and scalable service design.
• Startup Product Development: MVP architecture, backend APIs, dashboards, user workflows, admin tools, third-party integrations, and launch-ready implementation.
• Payments and Business Workflows: Razorpay/Stripe-style payment flows, order handling, webhooks, subscriptions, wallets, and access control after payment.
• Databases and Performance: PostgreSQL, MySQL, MongoDB, Redis, DynamoDB, query optimization, caching, indexing, and production debugging.
• 3D and Interactive Apps: 3D avatar-based product experiences, interactive user journeys, and modern frontend-backed application workflows.
• Data and Automation: Data pipelines, event-driven workflows, batch processing, notifications, campaign processors, and operational automation.
Selected Outcomes -
• Built high-availability services handling up to 50k requests/sec during peak usage.
• Helped scale sales infrastructure from 0 to 1.5 crore INR/month.
• Designed credit and risk systems integrating Experian, Plaid, Ocrolus, and LexisNexis.
• Automated 95% of rental credit decisions that previously required manual review.
• Helped a start up to scale the system and sell at 40M in 2025.
• Helped multiple startups move from product idea to working production application.
Technologies
PHP, Typescript, React, Java, Spring Boot, Node.js, Python, REST APIs, PostgreSQL, MySQL, MongoDB, Redis, DynamoDB, Elasticsearch, Hadoop, payment gateways, AI/LLM integrations, voice agents, TFN workflows, backend architecture, SaaS platforms, authentication, automation, and production system design.
Working Approach -
I work best with founders, startups, agencies, and product teams who need a senior engineer who can understand the business goal, design the system, write prod
Web Development
Web Design
PHP
TypeScript
Node.js
React
Python
AI Consulting
AI Development
HTML
CSS
JavaScript
Java
RESTful API
API Integration
MySQL
LLM Prompt Engineering
PostgreSQL
MongoDB
RabbitMQ
Subhojit D.
Bengaluru, India
$60/hr
5.0
2 jobs
Hello!
I'm Subhojit, a seasoned Project Manager, Business Intelligence and AI Architect with 12+ years of experience transforming business challenges into data-powered strategies. From architecting robust BI systems to leading cross-functional teams on cloud-driven data initiatives, I bring deep technical knowledge paired with proven leadership in delivering real business impact.
At NeenOpal, a global data consulting firm, I help enterprises modernize, scale, and monetize their data by architecting secure, low‑latency cloud solutions on AWS, Power BI, Tableau, and ML frameworks, etc. From edge‑device telemetry to CEO dashboards, I design end‑to‑end systems that turn streaming data into actionable insight, fast.
-----------🔍 𝐖𝐡𝐚𝐭 𝐈 𝐎𝐟𝐟𝐞𝐫 ------------
✅ End-to-End BI Solutions
Designing, architecting & delivering scalable Business Intelligence solutions using tools like Power BI, Tableau, Qlik Sense, and Amazon QuickSight. From data modeling to dashboard deployment – your data journey is covered.
✅ Cloud & ETL Architecture
Cloud-native solutions using AWS (EC2, S3, Glue, Lambda) and ETL tools like SSIS for data orchestration, warehousing, and integration.
✅ Data Analytics & Machine Learning
Building predictive models and actionable analytics pipelines using Python, SQL, and AWS SageMaker, to uncover insights and drive proactive decision-making.
✅ Project & Delivery Management
Hands-on project leadership with Agile & Scrum methodology – managing timelines, stakeholders, and technical teams to deliver outcomes on time and budget.
------------ 💼 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞 ------------
☑️ Results-Oriented Delivery: Spearheaded 50+ successful BI and ML projects across Retail, F&B, Fashion, Advertising, and Home Improvement.
☑️ Full-Stack BI Expertise: From data ingestion to ML models and visualization
☑️ Client-Centric Focus: I take time to understand business pain points and craft bespoke, high-impact solutions that lead to measurable results.
☑️ Certified & Cloud-Ready: Deep expertise across cloud platforms with a strong focus on AWS-native services for modern, scalable data systems.
------------ 🛠 𝐊𝐞𝐲 𝐒𝐤𝐢𝐥𝐥𝐬 ------------
✔ Generative AI & LLMs: AWS Bedrock, Azure OpenAI, LangChain, RAG, Prompt Engineering
✔ AI & Machine Learning: Python, TensorFlow, PyTorch, SageMaker, Forecasting, Anomaly Detection
✔ SaaS & Full Stack: React, Next.js, Node.js, FastAPI, Multi-Tenant Architecture
✔ Cloud Platforms: AWS (Lambda, Glue, Redshift, IoT, EventBridge), Azure Synapse, Snowflake
✔ BI & Analytics: Power BI, Tableau, QuickSight, Looker, QuickSight
✔ DevOps & MLOps: Docker, Kubernetes, CI/CD, Terraform, Model Monitoring
------------ 🏢 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬 𝐒𝐞𝐫𝐯𝐞𝐝 ------------
Retail & E-Commerce | Food & Beverage | Fashion | Digital Ads | Home Improvement | Logistics | Consumer Insights
📞 Let’s Talk!
Want a trusted partner to own your data-to-decision journey? Invite me to your job for a complimentary 30-minute consultation. Let’s explore how data can be your competitive edge.
🔑 Keyword Tags
AWS Solutions Architect | AWS Architect | Cloud Infrastructure | Digital Transformation | System Design | IoT Analytics | Real‑Time Analytics | Amazon QuickSight | AWS IoT Core | AWS Lambda | AWS Glue | Kinesis | Redshift | Snowflake | Power BI | Tableau | Data Warehouse | Data Engineering | Python | SQL | Machine Learning | Predictive Modeling | Streaming Analytics | DevOps | Terraform
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