Your clients don't leave because your work is bad; they leave because no one owns the relationship.
I'm a B2B & B2C Account Manager and Customer Success specialist with 3+ years of managing client portfolios across SaaS, Marketing agencies, and financial services, backed by 6 years of classroom teaching experience. The teaching background matters more than it sounds: it means I'm unusually good at making non-technical stakeholders feel confident, not confused during onboarding, QBRs, and renewal conversations.
What I've delivered:
✅ Took client retention from 60% to 80% through proactive account planning and structured check-ins
✅ Cut churn from 8% to 2% across an 80+ account portfolio by catching risk signals early
✅ Built onboarding and handoff processes that shortened time-to-value for new clients
✅ Managed multi-stakeholder relationships from day-to-day contacts up to decision-makers
💥For digital marketing agencies, I handle:
✅Client-facing account ownership across retainers and campaigns
✅Coordinating between creative, media buying, and reporting teams so deadlines don't slip
✅Translating campaign performance into client-friendly updates and QBRs
✅Renewal and upsell conversations tied to contract cycles
💥For SaaS teams, I handle:
✅Onboarding and adoption tracking for new accounts
✅Health scoring and churn-risk monitoring across a portfolio
✅Renewal, upsell, and expansion support
✅Clear, recurring reporting that keeps stakeholders aligned
💥Tools I work in:
HubSpot, Salesforce, Zendesk, Intercom, Slack, GoHighLevel, Apollo, Clay, Looker Studio · ClickUp, Asana, Mixpanel, Google Workspace
I'm available for full-time, part-time, or project-based engagements. If you need someone to own a book of business, run onboarding, or reduce churn, let's talk.
Product Onboarding
Zendesk
Zapier
Account Management
Customer Onboarding
Customer Retention
Customer Relationship Management
HubSpot
Notion
Asana
Relationship Management
Customer Retention Strategy
Gorgias
Customer Experience
Ojobodo C.
Warri, Nigeria
$7/hr
5.0
2 jobs
Businesses rarely struggle because they're lacking effort.
They struggle because customers slip through the cracks, processes become inefficient, follow-ups get missed, data becomes disorganized, and valuable time is spent on repetitive tasks instead of growth.
That's where I come in.
Hi, I'm Catherine.
I am an Accounting graduate and a results-driven Business Support Professional with experience helping businesses improve operations, strengthen customer relationships, increase revenue opportunities, and create systems that support sustainable growth.
My unique combination of Virtual Assistance, Customer Success, Customer Support, Sales Support, Accounting Administration, and Workflow Automation allows me to bridge the gap between operations, finance, customer experience, and business growth.
I don't simply complete tasks.
I identify bottlenecks, implement solutions, improve workflows, and help businesses operate more efficiently while delivering exceptional customer experiences.
I HELP BUSINESSES GROW BY:
✅ Virtual Assistance & Executive Support
• Calendar & Inbox Management
• Executive Assistance
• Travel Planning & Itinerary Management
• Data Entry & Database Management
• Research & Documentation
• Meeting Coordination
• File & Document Organization
• Administrative Support
✅ Customer Support & Customer Success
• Email, Phone & Chat Support
• Customer Onboarding
• Customer Retention
• Customer Relationship Management
• Customer Experience Optimization
• Complaint Resolution
• Customer Health Monitoring
• Client Account Support
• Building Long-Term Customer Loyalty
✅ Sales & Revenue Support
• Lead Generation
• Appointment Setting
• Cold Calling & Telemarketing
• Prospect Research
• CRM Management
• Sales Pipeline Management
• Lead Qualification
• Follow-Up Management
• Business Development Support
✅ Accounting & Financial Administration
• Bookkeeping Support
• Invoice Management
• Accounts Receivable Follow-Up
• Expense Tracking
• Financial Data Entry
• Spreadsheet Reporting
• Record Reconciliation
• Financial Administrative Support
✅ Automation & Process Improvement
• Workflow Automation
• CRM Optimization
• Process Documentation
• Lead Management Systems
• Customer Follow-Up Automation
• Task Automation
• Airtable Database Management
• Business Process Improvement
• Operational Efficiency Solutions
Every business challenge I encounter usually falls into one or more of these categories:
✔ Customers are not being nurtured properly.
✔ Processes are consuming too much time.
✔ Revenue opportunities are being missed.
✔ Administrative tasks are slowing down growth.
✔ Business systems are not communicating effectively.
My role is to identify these gaps and implement practical solutions that improve efficiency, strengthen customer relationships, and support business growth.
TOOLS I'VE USED
📊 Accounting & Financial Tools
• QuickBooks Online
• Xero
• Zoho Books
• Microsoft Excel
• Google Sheets
🤝 Customer Success & Customer Support
• HubSpot
• Zendesk
• Intercom
• Freshdesk
• Salesforce Service Cloud
• Zoho CRM
📈 Sales & CRM Tools
• HubSpot CRM
• Salesforce
• Pipedrive
• LinkedIn Sales Navigator
• Apollo,io
• Hunter,io
• MillionVerifier
⚙️ Automation & Process Improvement
• Zapier
• Make (Integromat)
• Airtable
• HubSpot Workflows
• Microsoft Power Automate
🗂️ Project Management & Operations
• ClickUp
• Monday,com
• Asana
• Trello
• Notion
📅 Communication & Productivity
• Google Workspace
• Microsoft Office Suite
• Slack
• Microsoft Teams
• Zoom
• Calendly
• Acuity Scheduling
• VOIP Systems
WHY CLIENTS CHOOSE TO WORK WITH ME
⭐ Solution-Oriented Mindset
I focus on solving business problems, not just completing tasks.
⭐ Customer-Centric Approach
I understand that exceptional customer experiences drive retention, loyalty, and long-term growth.
⭐ Strong Financial Awareness
My accounting background allows me to handle financial processes with accuracy and attention to detail.
⭐ Sales-Focused Thinking
I understand how customer interactions, operational efficiency, and sales processes work together to generate revenue.
⭐ Automation & Efficiency
I actively look for ways to eliminate repetitive tasks and improve workflows through smart systems and automation.
⭐ Reliability & Ownership
I treat every project as if it were my own business, ensuring deadlines are met and expectations are exceeded.
Whether you need a dependable Virtual Assistant, a proactive Customer Success Manager, a detail-oriented Accounting Support Specialist, a Sales Support Professional, or someone to streamline your operations through automation, I am here to help your business become more organized, efficient, and profitable.
📩 Let's discuss how I can help your business grow while freeing up your time to focus on what matters most.
Online Chat Support
Email Support
HubSpot
Customer Support
Telemarketing
Cold Calling
Data Entry
Sales Leads
Automated Workflow
Virtual Assistance
Administrative Support
Payroll Accounting
Maureen O.
Warri, Nigeria
$10/hr
4.9
55 jobs
I'm Maureen, a CRM & Automation Specialist, Airbnb Cohost, and Project Manager with proven experience running short-term rental operations across the USA, UK, UAE, Australia, and Canada.
I combine sharp property management skills with automation systems built on tools like GoHighLevel, Zapier, and Make-com, so your business scales without scaling your workload.
From a single Airbnb to a growing portfolio, I build the systems, manage the operations, and drive the results.
WHAT I DO
Airbnb Cohosting & STR Property Management
I manage the full guest journey from inquiries and check-ins to reviews, cleaning coordination, and maintenance across Airbnb, VRBO, and Booking-com. I also list and optimize new properties on these platforms, ensuring every listing is set up for maximum visibility and success from day one.
CRM & Workflow Automation
I design and manage CRM pipelines in GoHighLevel, Airtable, and Monday-com, then automate repetitive workflows using Zapier and Make-com.
The result: fewer manual tasks, fewer errors, and a business that runs even when you're not watching.
Project Management
I plan, coordinate, and execute across teams and timelines, keeping vendors, cleaners, contractors, and stakeholders aligned. Whether it's a property launch, a systems overhaul, or day-to-day operations, projects get done on time and on budget.
Real Estate Virtual Assistance
Tenant screening, lease management, rent collection, maintenance tracking, and financial record-keeping handled with precision so nothing slips through the cracks.
TOOLS I WORK WITH
- CRM & Automation: GoHighLevel, Airtable, Monday-com, Zapier, Make-com
- STR & PMS Platforms: Hostfully, Hostaway, Hospitable, Guesty, Lodgify, Smoobu, Breezeway, Turno, Properly
- Project Management: Asana, Trello, ClickUp, Slack
- Design & Admin: Canva, Google Workspace, Microsoft Office
WHY CLIENTS CHOOSE ME
✔ I don't just manage tasks: I build systems that remove you from the bottleneck.
✔ Proactive leadership: problems get solved before they reach you.
✔ Clear reporting and consistent communication at every stage.
✔ Customized approach: whether you have one property or a full portfolio.
LET'S WORK TOGETHER
Ready to streamline your operations, automate your workflows, and free up your time?
Send me a message, let's build something that works for you around the clock.
Virtual Assistance
Real Estate
Data Entry
Property Management
Microsoft Word
Microsoft Excel
Google Docs
Google Calendar
Real Estate Listing
Administrative Support
Project Management Support
Project Management Professional
Real Estate Project Management Software
Project Management Office
Project Management Software
Success A.
Warri, Nigeria
$13/hr
5.0
32 jobs
I help you take back control by combining three things most businesses desperately need but rarely find in one person: Google Workspace expertise, executive-level support, and digital workflow automation.
I don’t just organize your operations; I build the structure that keeps it organized powered by Google Workspace and smart automation that saves you hours every week.
Here’s What I Bring
1️⃣ Google Workspace Expertise
I help teams and business owners use Google Workspace the way it was meant to be used, as a connected, automated, and secure business system.
• Full Google Workspace setup, optimization and training
• Google Drive architecture, shared drives, and permissions
• Gmail and Calendar management with automation
• Workflow automations using Google Apps Script
• Reporting and data insights using Google Sheets, GA4, and Search Console
2️⃣ Executive & Administrative Support
Beyond systems, I serve as your operational partner; managing your schedule, inbox, and documentation with precision and professionalism.
• Email and calendar management
• Meeting coordination and task tracking
• Internal communication and reporting
• SOP creation and documentation
• Confidential admin and project assistance
3️⃣ Digital Systems & Automation
Your tools should work together not in silos. I design and connect systems that improve collaboration, save time, and reduce human error.
• Workflow automation with Make (Integromat), Zapier, n8n, Airtable, Apps Script
• Project management setup in ClickUp, Trello, Asana
• CRM and helpdesk integration (HubSpot, Zendesk, nimble etc.)
• Team collaboration setups with Slack, Google Chat etc
A Few Client Results
✅ Transformed a coaching brand’s disorganized Google Drive into a structured workspace cutting time spent searching for files by 90%.
✅ Built a custom Google Apps Script that automated report generation and email notifications saving the client 10+ hours weekly.
✅ Overhauled an executive’s calendar and email system reducing missed meetings and response delays.
✅ Integrated GA4 and GSC data into Sheets for real-time analytics and marketing insights.
My Process
• Discovery & Diagnosis: I analyze your current tools, workflow, and goals.
• Custom System Design: I create tailored solutions (no generic templates).
• Implementation & Training: I handle setup and walk your team through every step.
• Ongoing Optimization: I monitor, refine, and automate as your business grows.
My Toolkit
• Google Workspace: Admin Console, Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, Google Apps Script
• Analytics: Google Analytics 4 (GA4), Google Search Console (GSC)
• Automation: Apps Script, Zapier, Make (Integromat), n8n
• Project Tools: ClickUp, Asana, Trello, Notion
Communication: Slack, Zoom, Calendly
If you want a system-driven business that runs efficiently powered by Google Workspace, automation, and proactive executive support, I can help you build it.
Send me a message and tell me where things feel messy. I’ll respond with a clear, actionable plan to get your systems, structure, and sanity back.
Google Workspace
Virtual Assistance
Web Development
Google Search Console
Google Analytics 4
Automation
Google Apps Script
Executive Support
Google Forms
GitHub
HTML
Scripting
JavaScript
Google Sheets Automation
Google APIs
ChatGPT
Silas O.
Warri, Nigeria
$30/hr
4.9
59 jobs
If your team is drowning in disconnected spreadsheets, scattered docs, and repetitive manual work, you don't need another tool. You need a real Notion Business OS. That's exactly what I build.
I'm a Notion Business OS expert specializing in custom CRM automation, database architecture, and Make com workflow automation for startups, agencies, consultants, and service-based businesses. I design connected systems, not templates, that centralize your operations, standardize your SOPs, and automate the repetitive work slowing your team down.
Most businesses don't have a software problem. They have a systems problem: inconsistent processes, poor project visibility, duplicate data entry, and disconnected software that doesn't talk to each other. I fix that by designing a single source of truth inside Notion, then connecting it to the rest of your stack with Make com, Zapier, and API integrations.
What I Build
✔ Custom Notion Workspaces & Business Operating Systems (Business OS)
✔ CRM Automation & Sales Pipeline Systems
✔ Client Portals & Client Onboarding Systems
✔ Project Management & Digital Project Management Systems
✔ Task Automation & Automated Workflow Systems
✔ SOP Documentation & Knowledge Base Systems
✔ Operations & Executive Dashboards
✔ Database Architecture & Relational Database Design
✔ Advanced Database Development
✔ Business Process Automation & Process Improvement
✔ Workflow Automation with Make com & Zapier
✔ API Integration & Automated Notifications
✔ Template Design & Workspace Audits
Business Problems I Solve
✔ Manual, repetitive admin work
✔ Disorganized project workflows
✔ Scattered company knowledge
✔ Inconsistent business processes
✔ Missed deadlines and poor visibility
✔ Duplicate data entry across tools
✔ Disconnected software and manual handoffs
✔ Lack of workflow automation
✔ Difficult, unreliable reporting
✔ Operational complexity that's slowing growth
Instead of adding more software, I connect what you already use, so your existing processes finally work together.
My Expertise
My work sits at the intersection of business operations, database design, and automation. I specialize in:
Notion
Make com
Zapier
CRM Automation
Business Process Management
Business Process Automation
Database Architecture
Database Design
API Integration
Task Automation
Dashboard Design
Digital Project Management
Process Improvement
Project Workflows
Template Design
Rather than building isolated databases or one-off dashboards, I create integrated ecosystems where your CRM, projects, SOPs, documentation, dashboards, and automations all work together as one system.
My Process
1. Discovery: Understanding your business model, workflows, bottlenecks, and growth goals.
2. System Architecture: Mapping database relationships, workspace structure, dashboards, permissions, and information flow.
3. Workspace Development: Building a clean, scalable Notion workspace tailored to your business.
4. Automation: Connecting Notion to Make com, Zapier, APIs, Slack, Google Workspace, Airtable, and Calendly to eliminate manual work.
5. Testing & Optimization: Validating every workflow so automations run reliably.
6. Documentation & Training: Clear documentation so your team can maintain the system long after delivery.
Industries I Support
Startups
Marketing & Creative Agencies
Consulting Firms
Coaches
SaaS Companies
Recruitment Agencies
Real Estate Teams
Sales & Operations Teams
Digital Agencies
Remote Teams
Growing SMBs
Why Clients Work With Me
Clients don't hire me for another Notion page. They hire me for better business operations. They want systems that reduce complexity instead of adding to it, automations that save time instead of creating more admin, and dashboards that give real insight instead of noise.
Every workspace I build prioritizes usability, scalability, and long-term maintainability, because a system your team won't use isn't a system at all.
What You Can Expect
I don't start by asking what you want inside Notion. I start by asking how your business operates, where the bottlenecks are, and what outcomes matter most. That's how I design systems that fit your workflow, not the other way around.
Expect clear communication, detail-oriented implementation, and a collaborative process from discovery through handover, with a system that grows as your business does.
Let's Build Your Business OS
If you're looking for a Notion expert who understands business operations, CRM automation, database architecture, process improvement, and Make com workflow automation, not just templates, let's talk.
Send me a message with a quick overview of your business and where things feel disconnected. I'll follow up with initial thoughts on how a Notion Business OS could solve it.
Notion
Make.com
Automated Workflow
API Integration
Business Operations
Business Process Automation
Database Architecture
Database Design
Process Improvement
Business Process Management
Zapier
CRM Automation
Task Automation
Project Workflows
Database Development
Digital Project Management
Dashboard
Project Management
Template Design
Shem O.
Warri, Nigeria
$78/hr
4.9
22 jobs
💚💚💚💚💚Mechatronics Engineer specializing in Product Design, SolidWorks, and advanced 3D CAD design. I create innovative products from concept to production using SolidWorks, Autodesk Inventor, and Fusion 360. My expertise includes 3D modeling, rendering, simulation, Design for Manufacturing, 3D printing, product visualization, and creating manufacturing ready designs for prototyping and mass production.
⭐️⭐️⭐️⭐️⭐️
I also produce 2D and 3D animations for engineering concepts, product demonstrations, and marketing. Beyond product design, I develop games with Unity and Unreal Engine, create graphics for technical and creative projects, and work with Proteus PCB design, QGroundControl, C++, MATLAB Simulink, Python, drone programming, Web3 development, and game testing.
With a Bachelor of Engineering in Mechatronics Engineering from the University of Benin, I combine engineering knowledge with creativity to deliver reliable, high quality solutions that turn ideas into successful products.
3D Rendering
SolidWorks
CAD
3D Design
3D Modeling
3D Printing
Blender
Electronics
Microsoft Office
KeyShot
CNC Programming
CAM Software
Internet of Things
Arduino
C++
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