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Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

Customers don't leave because of one bad moment they leave because nobody was paying close enough attention. That's the gap I close: responsive communication, efficient processes, and genuine care that keeps customers coming back. I'm a Customer Success & Retention Manager working across SaaS, CRM, and Onboarding with several years of experience helping businesses improve customer satisfaction, resolve issues quickly, and build long-term customer relationships and provide a positive customer experience. I've supported businesses across Fintech, Banking, and service-based industries, working hands-on across leading SaaS, CRM, and helpdesk platforms along the way. I can help businesses with: Customer Success If your customers only hear from you when something's broken, you're losing the relationship one silent gap at a time. I own the full relationship, and am proactive so nothing depends on a client chasing me for updates. Customer Retention Churn rarely announces itself accounts just go quiet, then cancel. I track engagement and account health so at-risk customers get a plan before they ever have to ask for one. SaaS New signups that stall before they see real value are revenue you're already paying to lose. I focus on getting customers to a genuine first win fast, so early adoption sticks instead of fading out. CRM A CRM nobody trusts is worse than no CRM at all. I keep records accurate and current, so your data reflects what's actually happening with each account, not what someone meant to log three weeks ago. Onboarding A rocky first 30 days is the single biggest predictor of an early cancellation. I build structured, guided onboarding that gets customers oriented and confident from day one. Tools I work with include: HubSpot • GoHighLevel • Zendesk • Freshdesk • Salesforce • Zoom • Google Workspace • Microsoft Office • Slack • Trello What clients can expect from me: Professional and friendly communication Fast response times on onboarding and support requests Strong attention to CRM detail and data accuracy Excellent problem-solving skills High customer satisfaction and retention Reliable follow-through Ability to work independently across different time zones Whether you need a dependable Customer Success Manager, a SaaS onboarding specialist, or a CRM support professional, I'm ready to help deliver an outstanding customer experience while supporting your business goals. Send an invite. Let's discuss what's happening on your accounts right now, so we can work together to create happy customers who keep coming back.

SaaS Customer Support Specialist | Zendesk & Intercom Expert | Email, Phone, Live Chat & Help Desk Support SaaS customer support is not generic customer service. It requires speed, product understanding, and the ability to solve issues without frustrating users. I’m a SaaS Customer Support Specialist with 5+ years of experience supporting software products using Zendesk and Intercom to deliver fast, accurate, and empathetic technical customer support. If you’re hiring a Zendesk support specialist or Intercom customer support agent who understands SaaS workflows, ticket prioritization, and user experience, you’re in the right place. Why SaaS Companies Hire Me: Because retention starts with support. I help SaaS businesses: ✅ Reduce support response times ✅ Improve customer satisfaction (CSAT) ✅ Handle high-volume Zendesk ticket queues ✅ Deliver consistent Intercom live chat support ✅ Support onboarding, billing, and account issues I don’t just respond to tickets. I protect your product experience. SaaS Customer Support Tasks I Handle: ➠ Zendesk Ticket Management & Automation Efficiently manage high-volume Zendesk support tickets, set up automations, macros, SLAs, and ensure fast first response times for SaaS customers. ➠ Intercom Live Chat & Inbox Support Provide real-time Intercom live chat support and inbox management to resolve SaaS user issues quickly while maintaining a friendly, on-brand tone. ➠ Technical & Non-Technical Issue Resolution Handle both technical support and general SaaS customer inquiries, accurately troubleshooting issues without unnecessary escalations. ➠ User Account, Login & Billing Support Support SaaS users with account setup, login issues, subscription management, and billing questions, reducing churn and support friction. ➠ Bug Reporting & Escalation to Engineering Identify, document, and escalate software bugs clearly to engineering teams using Zendesk or Intercom, improving resolution speed and product stability. ➠ Knowledge Base & Help Center Updates Create and update SaaS knowledge base articles and help center documentation to reduce ticket volume and improve self-service support. ➠ Customer Feedback & Retention Support Collect, analyze, and act on customer feedback to improve SaaS customer experience, retention, and long-term user satisfaction. If you need help with your SaaS customer support, Zendesk, Intercom, or technical support, I’m already trained for it. SaaS Tools & Platforms: • Zendesk • Intercom • HubSpot CRM • Salesforce • Google Workspace • Slack • Trello | Asana I integrate smoothly into existing SaaS support stacks. Proven SaaS Customer Support Results: ✔️ Reduced first response time by 30% using Zendesk ✔️ Improved SaaS customer satisfaction (CSAT) ✔️ Managed high-volume SaaS support queues ✔️ Maintained 95%+ positive customer feedback Your users get faster answers. Your churn drops. Your team scales smoothly. Ideal SaaS Clients: • B2B & B2C SaaS startups • Software companies using Zendesk or Intercom • Subscription-based platforms • Remote-first SaaS teams Let’s Strengthen Your SaaS Customer Support If you need a SaaS Customer Support Specialist who understands Zendesk workflows, Intercom conversations, and SaaS users, invite me to your job or send me a quick message. I respond immediately.

I build AI-powered automation systems that help businesses capture, qualify, nurture, and convert leads automatically — combining CRM automation, marketing automation strategy, and Claude-powered AI agents into one connected system. My team and I build production-ready AI agents and CRM automation workflows that can: Capture leads from websites, WhatsApp, forms and other channels Qualify prospects using intelligent conversations Nurture and follow up with leads automatically so nothing goes cold Answer customer questions using business-specific knowledge Book appointments and consultations Update CRMs automatically and route leads to the right rep Notify sales teams when human intervention is needed Connect AI agents with existing business tools, CRMs and workflows via API/MCP What I can build for your business AI Sales & Outbound Agents AI systems that communicate with prospects, qualify leads, handle appointment setting, follow up and move prospects toward conversion — built for B2B marketing, SaaS, and outbound lead generation teams. AI Lead Qualification & Nurturing Systems Automatically collect lead information, score prospects, nurture cold leads, and route qualified leads to your sales team — eliminating the lead leakage that comes from manual follow-up. CRM Automation CRM setup and workflow automation across platforms like HubSpot, GoHighLevel, Zoho, Salesforce and Google Workspace, built to stop lead leakage and keep your pipeline moving without manual babysitting. For teams that need it, this also includes business process audits and documented SOPs so the system runs without you having to manage it. Claude AI Agent Development Claude Code / Claude API-based agents for real operational tasks — CRM data entry, document review, lead validation, WhatsApp sales ops — built with guardrails, human-in-the-loop escalation, and full activity logs, not just chatbot demos. AI Customer Support Agents Knowledge-based AI agents that answer customer questions and escalate complex requests to human staff. Technology OpenAI API • Claude • Claude Code • Python • JavaScript • n8n • Make • MCP (Model Context Protocol) • REST APIs • Webhooks • RAG • Vector Databases • CRM APIs (HubSpot, GoHighLevel, Salesforce, Zoho) • WhatsApp Business API integrations Our approach We don't build generic chatbots simply for the sake of using AI. We build automation around a specific business process and measurable outcome: faster lead response, better qualification, more appointments, reduced manual work, and improved sales and marketing efficiency. If you already have a workflow that is repetitive, time-consuming or dependent on manual follow-up, we can audit it and determine where CRM automation or an AI agent can produce the most value.

Hello, this is Sagheer Ahmad....! I have 5+ years of experience in Data Entry, Lead Generation, Data Migration Specialist HouseCall Pro to ServiceTitan CRM and I am working as a full time freelancer. My main objective is to establish a successful long term and short term working relationship with clients eager to get their work done by an expert with efficiency & effectiveness. I am available 24/7 hours. 💎: I offer a wide range of services using advanced tools and modern methods to ensure accuracy, speed and quality results. HubSpot | Salesforce | Podio | Zoho CRM | Calendly | Trello | Slack | Gmail | Outlook | Microsoft Excel | Google Sheets | Google Workspace | Canva | Notion | Mailchimp Zoom | Skype | Apollo | Hunter | NeverBounce | LinkedIn Sales Navigator | Web Research | Lead Generation | CRM Management | Email Sourcing | MS Office & MS Excel work | LinkedIn Marketing | LinkedIn Recruiting | Video Editor | Logo Designer | Real Estate VA | PDF to Excel | Data Entry VA 💎: Data Management & Entry Spreadsheet formatting, cleaning & formula application (Excel/Google Sheets) CRM data input, tagging, status updates and list segmentation Real estate data entry: APNs, GPS, parcel info, ownership & zoning Data migration between platforms (manual or import tools) PDF to Excel/Sheets conversions with aligned formatting Document versioning, naming conventions and folder structure 💎: CRM & Workflow Systems CRM cleanup, tagging and lifecycle stage updates Platform setup and workflow automation (Zoho, HubSpot, Pipedrive, Salesforce) Import/export and data integrity checks Integration support (Zapier, Make, etc.) Custom views, filtered reports and task assignments Internal database structuring (Airtable, Notion, Trello, ClickUp) 💎: E-Commerce I am an experienced e-commerce specialist with skills in managing online stores, creating and optimizing product listings and improving sales through smart strategies. I have worked with platforms like Shopify, WooCommerce, Amazon and Etsy. I can handle inventory management, order tracking, shipment management and customer support to keep your store running smoothly. 💎: Real Estate I work as a Real Estate Virtual Assistant and help with property listings, CRM management, real estate data entry and admin support to make realtors and investors work easier. I have experience with platforms like Zillow, MLS, Salesforce and HubSpot. I can manage data entry, email marketing, MLS management and appointment scheduling to improve efficiency and sales. My goal is to ensure smooth transactions and client satisfaction while supporting your real estate business. 💎: Why Work With Me? → 4+ Years of Verified Freelance Success → 100% Job Completion & Long Term Clients → Fluent English & Excellent Communication → Detail Oriented, Organized & Deadline Focused → Trusted Support with Complete Confidentiality → Fast Turnaround & Available 24/7 💎: What Makes Me Different? I don’t just complete tasks, I become a trusted partner in helping your business operate efficiently. My clients value my responsiveness, proactive support, clean execution and professionalism. Whether it’s a one time task or ongoing support, I make sure your workflow stays on track while you focus on scaling your business. Thank you for visiting my profile!

Customer support that doesn't break when ticket volume goes up. I help SaaS and eCommerce businesses build support operations on Zendesk, HubSpot, Freshdesk, and Help Scout. WHAT I DO ✅ Customer Support Operations I set up and manage email, chat, and ticket queues across Zendesk, HubSpot, Freshdesk, Help Scout, and Gorgias. Ticket views, macros, SLA tracking, escalation logic, and routing rules so your support runs the same way whether you have 10 tickets a day or 500. ✅ Helpdesk & CRM Setup Configuring Zendesk or HubSpot from scratch, or cleaning up what you already have. Correct record structure, tagging, and inbox organization so your team stops wasting time hunting for information. TOOLKIT Support: Zendesk, HubSpot, Freshdesk, Help Scout, Gorgias, Intercom, RingCentral CRM: HubSpot, Zoho PROOF ⭐ 5.0 rating on my first Upwork contract, managing live chat support during a high traffic conference weekend. Client feedback: "Great attitude, smart, and capable. Will hire again." BACKGROUND 16 months as a Customer Service Representative at IBEX Global, multi-channel support across email, chat, and phone at scale. HubSpot certified across Service Hub, Sales Hub, and Inbound. EF SET C2 Proficient in English. INDUSTRIES SaaS, eCommerce, Retail, BPO If your helpdesk is disorganized or your team is buried in manual ticket work, send me a message describing your current setup. I will tell you exactly what I would fix and how.