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Rating is 4.6 out of 5.
4.6/5
based on 4,642 client reviews
  • $20 hourly

    • 5.0/5
    • (13 jobs)
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 30,000+ HOURS of work, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains such as: • project management • general customer service • order taking • billing • refunds • returns • disputes Tools I have used: • Zendesk • Zendesk Chat • Slack • Guru • Retool • Asana • Monday.com E-Commerce platforms: • Shopify • Amazon • WooCommerce Other Skills: • Administrative Support • Data Entry • Email Handling Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    Featured Skill Following procedures
    Sales
    Marketing
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Email Support
    Zendesk
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    How would you like to work with someone who's creative, a team player, has an entrepreneur mindset, and has a kindred and passionate spirit who's willing to go the extra mile in providing customer satisfaction? Someone who can't only DO the TASK and provide RESULTS but someone who cares and treats your business as her own. I am a successful Customer Service Representative who had worked with two multinational call center companies before I decided to become a freelancer. I've been in the E-commerce industry for over 3 years and 5 years in Customer Support. I accept full-time and part-time work and I am looking forward to a long-term business relationship. I can work during weekends and holidays without any problem. With my expertise, knowledge, skills, and experience with good work ethics, I am confident that I can be an added value to the company’s success.
    Featured Skill Following procedures
    Social Media Marketing
    Customer Service
    Administrative Support
    Phone Support
    Social Media Management
    Online Chat Support
    Email Support
    Business with 1-9 Employees
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    I am a highly motivated and compassionate nursing professional with a solid academic background as a PH Registered Nurse and a USRN. With clinical training and experience as a Public Health Nurse, I bring a strong foundation in patient care, assessments, and healthcare collaboration. My diverse skill set enables me to adapt to various roles, including Registered Nurse, Telemedicine Specialist, Customer Service Representative, and Appointment Setter/Scheduler. I am eager to apply my nursing expertise, critical thinking, and excellent communication skills to help clients and patients achieve the best possible outcomes. My experience in telemedicine has equipped me with the ability to provide remote patient consultations, manage patient inquiries, and ensure effective communication. I am committed to offering exceptional support and care while maintaining professionalism and empathy. Whether through patient assessments, telehealth consultations, or administrative support, I am dedicated to making a meaningful impact and providing valuable services to healthcare teams and patients alike. Let's work together to achieve your goals!
    Featured Skill Following procedures
    Communication Etiquette
    Telemedicine
    Customer Service
    HIPAA
    Product Knowledge
    Customer Support
  • $10 hourly

    • 4.4/5
    • (1 job)
    Dedicated customer service representative,Dedicated to provide quality care for ultimate customer satisfactions. With the ability to establish and maintain excellent communication and relationship with clients and workers. Dedicated to identify customer needs and delevering effective solutions to all problems. Excellent time management skill, Bilingual hardworking student ready to learn more and grow.
    Featured Skill Following procedures
    Data Analysis
    Data Entry
    Following Procedures
    Interpersonal Skills
    Customer Support
    Customer Retention
    Email Communication
    Technical Support
    Online Chat Support
    Spanish
    English
  • $10 hourly

    • 5.0/5
    • (6 jobs)
    An architect by profession, detail-oriented and efficient. My professional training gave me the ability to solve any challenge in a fast and creative way. Actually, my experience in Upwork is focused on the Customer Service support field. I have 4 years of experience in the Customer service area, and live chat support. I'm fast learning, always with the best attitude and willing to learn new things. So, why should you hire me? ✅100% Job success ✅Professional ✅ Excellent communication ✅ Fast learner About my facilities: 💻HP laptop i5 8RAM 💻VAIO laptop i7 8RAM 📲Ipad
    Featured Skill Following procedures
    Architectural Design
    Interior Design
    Audio Transcription
    Video Transcription
    Data Entry
    Translation
    Multitasking
    Customer Satisfaction
    Following Procedures
    Customer Service
    Interpersonal Skills
    2D Design & Drawings
    Adobe Photoshop
    Customer Support
    Online Chat Support
  • $12 hourly

    • 4.7/5
    • (39 jobs)
    🏅 UPWORK "TOP RATED PLUS" CUSTOMER SERVICE EXPERT 🏅 OVER 10 YEARS OF EXPERIENCE 🏅 ROCKSTAR CUSTOMER SERVICE PROFESSIONAL Are you looking for someone to provide outstanding customer support with results delivered on time? Look no further! I’m here to help. Hi there! I’m Lau Salvador, a Customer Support Team Lead, Experienced Virtual Assistant, and a Rockstar in Customer Service. With over 10 years of hands-on experience in Customer Service, Virtual Assistance, Sales, and Technical Support, I’m confident I’m the perfect fit for your business! ⭐⭐⭐ My Experience Includes ⭐⭐⭐ ✅ Customer Care ✅ Social Media Management ✅ Data Entry ✅ Admin Support ✅ Order Processing ✅ Email Support ✅ Chat Support ✅ Phone Support ✅ Dispatcher ✅ Handling Chargebacks/Disputes ✅ Amazon Customer Support ⭐⭐⭐ Tools & Applications I Use ⭐⭐⭐ ✅ Google & Microsoft Apps ✅ VoIP/Softphones: Zendesk Phone, Freshdesk Phone, Aircall, RingCentral, 3cx, Bria ✅ Shipping Platforms: ShipStation, ShipBob ✅ Live Chat Tools: Olark, Livezilla, Freshdesk, Zopim, Clickdesk, Livechat ✅ Project Management Tools: Asana, Trello, Slack, Skype, Teams ✅ Helpdesk Platforms: Zendesk, Freshdesk, Helpscout, Zoho, Reply Manager, Gorgias, Reamaze, Outlook, Gmail, HelpDesk ✅ eCommerce: Shopify, Magento, Opencart, Basecamp, Monday.com ✅ Social Media: Facebook, Instagram, Pinterest, LinkedIn, Twitter, Hootsuite, Sprout Social ✅ Other Tools: Klaviyo, ClickUp Why Work With Me? ➡️ Extensive Expertise: I have a deep understanding of customer service best practices and can handle a wide range of customer inquiries, complaints, and requests with ease. ➡️ Excellent Communication: Whether it’s over the phone, through email, or via chat, I’m always clear, concise, and professional in every interaction. ➡️ Problem-Solving Skills: I love solving challenges and resolving issues quickly to keep customers happy. ➡️ Multitasking Pro: I can efficiently manage multiple tasks while ensuring top-notch customer support at all times. ➡️ Time Management: I’m dedicated to meeting deadlines and ensuring tasks are completed on time, every time. ➡️ Adaptability: Every business is unique, and I’m committed to understanding your specific needs and tailoring my approach to fit them. ➡️ Professionalism: You can always count on me to represent your business with the highest level of integrity and confidentiality. Let’s connect and explore how we can work together to bring exceptional customer service to your business. If you feel I’d be a good fit, I’d love to chat in more detail—feel free to invite me for an interview. I’m just one invitation away!
    Featured Skill Following procedures
    Customer Care
    Customer Support
    Amazon FBA
    Virtual Assistance
    Online Chat Support
    Customer Service
    Shopify
    Administrative Support
    Order Fulfillment
    Technical Support
    Phone Support
    Email Support
    Order Processing
    Social Media Management
    Zendesk
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    With years of experience in the medical field: appointment setter, lab and prescription reminder, Basic medical terminology, specializing in Medicare insurance and knowledge in EMR/EHRs such as AdvancedMD, Office Ally, Kareo, PracticeWorks, AllScripts, eClinicalWorks. Therapy Notes, Jane App, ICAnotes, PtEverywhere, SimplePractice, Tebra and more. Experience in Telecommunications field: Account collection and fraud specialist. Lastly, Retail account: Provide assistance to sellers on such listings, product engagement, tech issues and billing. Experience in handling a team. Critical thinker and hard worker. With a high sense of time, quality and accountability. I am a fast learner and adaptable. I am willing to learn new things to hone my skills and capabilities. Received recognition from work for outstanding performances.
    Featured Skill Following procedures
    Administrative Support
    Following Procedures
    Customer Service
    Personal Administration
    Task Coordination
    Virtual Assistance
    Data Entry
    Staffing Needs
    Customer Support
    Email Support
    Phone Support
  • $15 hourly

    • 4.7/5
    • (17 jobs)
    Looking for a real specialist in a Call Center World? I'm always happy to help and apply all 15 years of my Call Center experience! I'm a reliable, enthusiastic, and hardworking person. I've started as a regular Customer Service agent and achieved a Call Center Director position. Throughout this path, I had a chance to work as a Sales Agent, a Customer Service Team Manager, started a few departments from the scratch and, finally, built a 200+ agents Contact Center for a US market leading company for around 5 years.
    Featured Skill Following procedures
    Technical Support
    Management Skills
    Customer Support
    Business Management
    Online Chat Support
    Phone Support
    Email Support
    Sales
    Customer Service
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    I have an extensive background in Administrative support and Customer support. I have worked on various campaigns in areas of Real estate, insurance, health care and also hotel reservations. During my years as an Admin support specialist, my duties included data entry, telephone handling. setting appointments and organizing customer data in a CRM system. I am an efficient team player who is dependable, hardworking and can get the job done with little or supervision required. I would love the opportunity to be a part of your team by helping you organize your business and provide exceptional customer support.
    Featured Skill Following procedures
    Customer Service
    Phone Communication
    Scheduling
    Sales
    Cold Calling
    Customer Relationship Management
    Social Media Website
    Administrative Support
    Online Chat Support
    Email Communication
    Data Entry
    Microsoft Office
  • $10 hourly

    • 4.0/5
    • (5 jobs)
    I am Mardon, a professional virtual assistant with extensive experience working as a guest/reservation specialist or property manager in the short--, mid-, and long-term rental industry for 4 years. I am an energetic and enthusiastic person who enjoys a challenge and achieving personal goals. Furthermore, I have four years of background in Customer Service and Administrative Support in the Call Centre Industry. Things I can help you with: • Manage Check-ins and check-outs • Schedule cleaners, maintenance, and other needs • Send guests check-in information and ensure they are prepared for their trip • Update rates or listing details following the clients' preference • Quick response to guest queries Tools: Uplisting, Hospitable, Guesty, Turno, Asana, Slack, Gmail, Outlook, Nextiva, Dialpad, Google Sheets, Notions, GetProperly, Vivint, Wishbox/Duve, Lastpass, Igloo, Lodgify, Canva, Photoshop, and Loom. Websites that I can operate: Airbnb, VRBO, Furnished Finder, Travelers Haven, Booking.com, Zillow, OWL Marketplace, Showplace Marketplace, etc.
    Featured Skill Following procedures
    Property Management
    Email Support
    Online Chat Support
    Inbound Inquiry
    Phone Communication
    Customer Service
    Dropshipping
    Order Management
    Following Procedures
    Customer Support
  • $15 hourly

    • 4.9/5
    • (44 jobs)
    With over 11 years of experience, I bring a wealth of expertise in Bookkeeping, Virtual & Personal Assistance, and Indonesian Taxation. My career spans various industries, where I’ve successfully managed financial operations, led teams of 3–10 members, and contributed to streamlining business processes. I am passionate about delivering high-quality solutions and constantly improving my skills to meet the evolving needs of my clients. Key Skills & Strengths: ✔ Strong leadership and problem-solving capabilities ✔ Detail-oriented and highly organized ✔ Solution-driven with excellent communication skills ✔ Proficient in QuickBooks, Microsoft Office, and Google Workspace What I Can Do for You: ✔ Financial Reports – Profit & Loss, Balance Sheets, etc. ✔ Payroll Services ✔ Bookkeeping – For personal and business needs ✔ Tax Report Preparation – Focused on Indonesian Taxation ✔ Administrative Support – Data Entry, Email, and Calendar Management ✔ Personal Assistance – Travel arrangements, appointment setting ✔ Account Management – Payable & Receivable ✔ Social Media & Customer Management ✔ Internet Research & Cold Email Outreach ...and more! Benefits of Working With Me: ✔ Over 11 years of professional experience ✔ Proven managerial background ✔ Committed to high-quality, solution-driven work ✔ Strong organizational and customer service skills ✔ Expertise in technical tools for seamless collaboration Tools I’m Skilled In: ✔ Accounting Software – QuickBooks Online, Xero, Accurate ✔ Project Management Systems – Asana, Trello, Jira, BuilderTrend, Karbon ✔ Productivity Tools – Google Workspace, Microsoft Office 365 ✔ Communication Tools – Slack, Zoho CRM ✔ Time Trackers – Hubstaff, TimeDoctor, Webwork ✔ Password Management Tools – LastPass, 1Password Work Experience: ▪ Sinar Jernih Sarana (Outsourcing) – Team Manager ▪ Oditer International Indonesia (Automotive) – Team Manager Let’s collaborate to streamline your financial and administrative processes and take your business operations to the next level!
    Featured Skill Following procedures
    Accounting
    Light Bookkeeping
    Email Support
    Office Administration
    Tax Preparation
    Customer Support Plugin
    Customer Support
    Intuit QuickBooks
    Bookkeeping
    Payroll Accounting
    Microsoft Office
    Accounting Basics
    Data Entry
    Accounting Software
  • $20 hourly

    • 4.8/5
    • (15 jobs)
    Hi! My name is Darryn. It would be my great pleasure to have the opportunity to work on your project. I am an expert in this field and have had more than 14 years of success. I have extensive experience with the following: Telemarketer, Cold Caller, Outbound Sales (B2B, B2C)I've worked in the appointment setting industry for life insurance, final expense, mortgage, workers' compensation insurance, general liability insurance, and medical consultation.I'm a consistent top performer in this field. Customer service: I'm an expert in providing top-notch customer service. Netspend, JP Morgan Chase, Cisco Linksys, Ecommerce store services, AT&T Fiber and DSL billing, technical support, escalation, wireless, internet, IPTV, VOIP, and DirecTV sales are among the companies I've worked with. Team Manager: Almost 5 years of experience managing 15–25 agents that serviced AT&T customers for escalations, billing, and sales. I'm an expert in targeting behaviors for satisfactory performance and meeting KPIs and goals. My experience makes me exactly the kind of value-added employee you need for your project. My hardworking nature and extensive experience will enable me to contribute significantly to your staffing needs.
    Featured Skill Following procedures
    Phone Communication
    Email Communication
    Scheduling
    Customer Support
    Sales
    Cold Calling
    Lead Generation
    Technical Support
    Customer Service
    Telemarketing
    Administrative Support
    Order Processing
    Inbound Inquiry
  • $10 hourly

    • 5.0/5
    • (8 jobs)
    Hello! My name is Milica! I am 26 years old and I hold a MA degree in Spanish Language and Literature. I am currently working as Blog Writer and Customer Support Specialist. Also, I am a freelance translator for various agencies. Also, I am teaching English and Spanish (particular classes and online). Besides it, I learn about digital marketing and web technologies.
    Featured Skill Following procedures
    Microsoft Office
    Microsoft Excel
    Microsoft Word
    English to Russian Translation
    English to Spanish Translation
    Microsoft Outlook
    Russian to English Translation
    Serbian to English Translation
    Spanish to English Translation
    English to Serbian Translation
  • $20 hourly

    • 4.9/5
    • (15 jobs)
    I'm a customer service representative and voice-over artist from New York City. I have 10 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a wedding-related startup, similarly using web-based platforms and phone communication to build client relationships. In addition to my customer service work, I'm also a voice-over artist and performer here in New York. I earned my BFA and master's degrees in drama, and have been honing my vocal talents since I finished said education! My natural accent is American (New England), but have also been certified to a native standard in classical and contemporary British RP (LAMDA), and am proficient in a variety of other American and Western European accents. More information about my performance credits, headshots, actor's resumes, and reels can be found at my Backstage.com profile, under the name "Olivia Rose Barresi."
    Featured Skill Following procedures
    Zendesk
    Phone Support
    Voice Acting
    Point of Sale & Payment Systems
    Narration
    American English Accent
    Microsoft Office
    Voice-Over
    Female
    British English Accent
  • $20 hourly

    • 4.8/5
    • (74 jobs)
    As an experienced Virtual Assistant and Project Manager, I offer a comprehensive range of services to streamline your business operations and enhance your online presence. My expertise includes: Social Media Management & Moderation Content Creation & Coordination for Social Media Virtual Executive Assistance Website Updates and Creation Project Management & Research Blog Assistant Data Analysis With a background in executive assistance and military service, I bring a unique blend of skills to every project. My experience has instilled in me a strong work ethic, attention to detail, and the ability to thrive in remote work environments. Key strengths: Proven track record in social media management across various platforms Expertise in brand promotion and audience engagement Strong administrative skills honed through years of experience in diverse settings Ability to adapt quickly to new challenges and technologies Disciplined approach to meeting deadlines and exceeding expectations I'm passionate about taking on creative and challenging roles that foster continuous learning and growth. My goal is to provide exceptional value to your business by leveraging my diverse skill set and commitment to excellence. Whether you need comprehensive social media management, efficient project coordination, or reliable administrative support, I'm here to help your business thrive in the digital landscape. Now I work as a remote Virtual Assistant helping businesses with multi-level administrative services. ----------------- My guarantee to you: I will provide the best value (time vs money) that you can find anywhere. ----------------- Some REAL testimonials I have recently received: "Daniel is great to work with. He is responsive, quick to produce quality work, and does not require tons of direction to complete things correctly the first time. Would hire again 10/10." "Dan was meticulous, organized, articulate, and self-disciplined in carrying the project independently while communicating with me as needed. He is a self-starter and dependable. I'll be delighted to hire him again should I have another project in promotion or marketing.” -Talia Carner, Long Island, NY
    Featured Skill Following procedures
    Website Content
    Administrative Support
    Virtual Assistance
    WordPress
    Google Workspace
    Social Media Engagement
    Social Media Copy
    Social Media Content
    Office Administration
    Customer Support
    Social Media Marketing
    Social Media Management
  • $19 hourly

    • 5.0/5
    • (26 jobs)
    I was born and raised in the United States, where I developed a strong foundation in English as my native language. My journey took me to Haiti for several years, where I learned Haitian Creole, and now I’m thriving in Mexico, mastering Spanish while teaching English. Language is not just a skill for me; it’s my passion. I firmly believe that effective communication is essential for meaningful human interaction. I have extensive experience in verbal translation and transcription across all three languages, allowing me to facilitate smooth communication. I also bring a robust set of customer service skills. My intuition for understanding customers, combined with my clear communication style—whether over the phone, through email, or via chat—enables me to build strong relationships. My professional background includes working with HearUSA, where I efficiently gathered information and recorded important data. At Wayfair, I successfully conducted customer surveys. I completed a focused project with an e-commerce company, crafting sales emails and building demo websites. Most recently, I supported Amazon sellers by managing emails, responding to buyer inquiries, addressing comments, and processing product replacements and refunds. I am detail-oriented, reliable, and adaptable, and I am fully committed to ensuring every project is executed to perfection. My skills and experiences uniquely position me to tackle any opportunity that comes my way, and I’m excited about the impact I can make!ails, responding to buyer inquiries, addressing comments, and processing product replacements and refunds. I am detail-oriented, reliable, and adaptable, and I am fully committed to ensuring every project is executed to perfection. My skills and experiences uniquely position me to tackle any opportunity that comes my way, and I’m excited about the impact I can make!
    Featured Skill Following procedures
    Spanish to English Translation
    Communications
    English to Spanish Translation
    Teaching English
    Business Plan
    Customer Service
    Management Skills
    Haitian Creole to English Translation
    English
  • $19 hourly

    • 5.0/5
    • (2 jobs)
    **About Me** Hi, I’m Mieke. Originally from the Netherlands, I have spent the last four years living and working abroad, fully immersed in an English-speaking environment. My professional journey reflects my enthusiasm for learning and achieving goals. **Professional Skills** I specialize in customer service for various e-commerce platforms and have hands-on experience with tools such as Shopify, Freshdesk, Monday, Gmail, and Slack. My passion lies in leveraging customer feedback to enhance the overall customer experience for your company. **Customer Service Specialist** For several e-commerce businesses, I have been managing customer service, ensuring satisfaction and loyalty. My focus is on understanding customer needs and delivering exceptional support. My Dutch and English is fluent. My German and Spanish is basic level and under development. **Hairdresser and Social Media Manager** With over 12 years in the hair industry, I honed my skills in customer service and client relations. Additionally, I managed the company’s blog and social media presence, writing articles on the latest trends and innovations. I also created and managed email marketing campaigns using MailChimp. **What I Offer** My background in both customer service and the hair industry equips me with a unique perspective on client relations and communication. I am adept at using digital tools to streamline processes and enhance the customer experience. **Let’s Connect** If you’re interested in learning more about how I can contribute to your company, please feel free to reach out. I look forward to connecting!
    Featured Skill Following procedures
    Customer Service
    Website Copywriting
    Customer Support
    Product Description
    Sales Writing
    Customer Satisfaction
    Product Marketing
    Translation
    WordPress e-Commerce
    Freshdesk
  • $20 hourly

    • 5.0/5
    • (7 jobs)
    +8 years of experience in Customer support, helpdesk, and administrative support. Bilingual Arabic and French (Fluent English and German, beginner level in Italian, Portuguese and Turkish) Passion for people / Experience in customer support and training projects Excellent communication skills
    Featured Skill Following procedures
    SAP
    Sprinklr
    Avaya
    Twilio
    Salesforce
    Quality Assurance
    Quality Audit
    Customer Support
    HubSpot
    English
    French
    Zendesk
  • $25 hourly

    • 5.0/5
    • (10 jobs)
    Hello and welcome to my Upwork profile! My name is Atila Rossito, and I am a highly skilled IT professional with extensive experience in customer service & success, quality assurance, technical documentation, and training delivery for global clients. With over five years in the sector and an additional five years in product design, I have developed a well-rounded skill set that bridges technical expertise and user-focused problem-solving. My specialization includes IT support, SaaS solutions, and the creation of clear, effective functional and QA documentation. Additionally, my background in logistics engineering and data analysis enhances my ability to diagnose technical issues and optimize workflows for both clients and end users. I have had the privilege of working with industry leaders such as Microsoft and Google partners, providing IT support, tech support, data analysis, and user research. Additionally, I have extensive experience with eCommerce companies like TopHatter and SaaS platforms like rankingCoach and SCND, ensuring seamless support and documentation for both B2B and B2C environments. My approach focuses on delivering value through: ✅ Comprehensive IT Support – Efficiently resolving technical issues and offering proactive solutions. ✅ QA and Functional Documentation – Crafting user-friendly and precise documentation to enhance product quality and user satisfaction. ✅ SaaS Expertise – Assisting clients in navigating, adopting, and troubleshooting SaaS platforms. ✅ Training Delivery – Conducting structured training sessions to empower teams and users. I understand that effective communication is essential in technical support roles. I take pride in translating complex technical concepts into actionable solutions for users. With my skills and experience, I am confident in providing high-quality IT support, documentation services, and training that meet and exceed expectations. 🔹 Work Experience: ✔ Second – Support Manager / QA / Documentation (EN) ✔ Microsoft – Outlook Mobile Agent / Chat Customer Support (PT, EN) ✔ TopHatter – eCommerce / Email Customer Support (PT, EN, ES) ✔ Google – Data Research and Analysis (EN) ✔ Plugsurfing / Volvo – Tech Customer Support (EN) ✔ rankingCoach – SaaS Customer Support (PT, ES) ✔ Published-by – Logistics Customer Support (Shopify) Thank you for visiting my profile! I look forward to the opportunity to collaborate with you. Have a fantastic day!
    Featured Skill Following procedures
    Shopify
    Ecommerce
    Quality Assurance
    Portuguese
    Order Fulfillment
    Order Tracking
    Ecommerce Order Fulfillment
    Shipping & Order Fulfillment Software
    Documentation Testing
    Customer Service
    Training
    Jira
    Customer Experience
    Customer Support
    Supply Chain & Logistics
  • $10 hourly

    • 5.0/5
    • (15 jobs)
    ✅ Top-rated plus on Upwork ✅ 11,000+ hours on Upwork ✅ 5.0-star ratings on Upwork✅100% job success Looking for an All in One VA? Look no further! OPEN TO INVITATIONS!!! (Thank you for viewing my profile) 😃 Noteworthy: TOP-RATED FREELANCER My main objective is to build professional long-term working relationships with my clients, contributing to the success of individuals or professionals seeking Virtual Assistance, Admin Support, Data Entry, Document Handling, Web Research, Database Building, Calendar Management, Email Handling, and other general admin tasks by providing them high-quality services I've been on the field for over 4 years and have developed skills necessary to deliver high-quality work. My capabilities are not limited as I strive to continue learning and go beyond my comfort zone. I always aim at performing better than I did with the previous projects ensuring that I maintain high work standards. I love challenging jobs that require effectiveness and productivity. They not only help me gain new experience but also help build my skills. Acting Immediately is my secret of efficiency and productivity. My positivity, drive, and eagerness to explore make me the best at what I do, as most of my clients say. Why you should hire me? Because I'm passionately committed to work and always try hard to complete my projects as perfect as possible and well before time. I have worked with many clients who admire me because of my abilities to grasp new concepts and to develop innovative ideas. I am proficient with: - Customer Service "phone, email, ticket and chat support" - Data Entry: Searching and collecting information from the web - Admin: VA, pdf to Excel or word conversion - Recruitment Software skills : Ms Office ICDL ( Word - Excel - PowerPoint - Outlook ) : CRM Apps like oracle Siebel & Zendesk Communications & file hosting service app: Skype, Google hangout, zoom -Microsoft Office, -Google Services, -Social Media Sites, -Wordpress, - Blog Sites, Tools & Skills - G Suites (Gmail, Calendar, Hangouts, Drive, Docs, Sheets, Slides, Forms) - Microsoft Office (Word, PowerPoint, Excel, Outlook, Skype) - Customer Service: ZenDesk, I possess a dedicated work PC and home office. Look no further! I am what you're looking for. I am excited to discuss and assist you in your next project. Together we can achieve better results!
    Featured Skill Following procedures
    Technical Analysis
    Technical Support
    Virtual Assistance
    AI Product Management
    Project Management
    Ticketing System
    Administrative Support
    Customer Support
  • $30 hourly

    • 5.0/5
    • (15 jobs)
    📊 Expert in Summaries, Dynamic Tables, Reports, and Dashboards 📊 Specializing in Google Sheets, MS Excel, Sigma Computing, and Salesforce (SFDC) I am an expert in developing impactful reports and dashboards that showcase key business metrics, including monthly performance, revenue trends, and overall business health. My work with Sales and Customer Service Teams has helped organizations harness their data to make informed and strategic decisions that drive success. Specializing in creating dynamic, visually engaging dashboards in Google Sheets, Sigma Computing and SalesForce (SFDC), I excel at transforming complex datasets into intuitive reports that provide actionable insights. Additionally, I implement basic Google Scripts to automate processes and enhance the functionality of reports when needed, ensuring efficiency and accuracy. With over 16,000 worked hours on Upwork, I have worked with numerous clients and gained vast experience, I have also completed very successful projects outside of Upwork. My ability to speak both English and Spanish fluently has allowed me to work with clients from diverse backgrounds, providing seamless communication and excellent service. My core strengths include: ✅ Sigma Computing Report & Dashboards creation ✅ SalesForce (SFDC) Leads, Opportunities & Accounts Reports & Dashboards ✅ SalesForce Flows ✅ Google Sheets & Excel Interactive or Static Reports & Dashboards ✅ Crafting dynamic tables that adapt and update seamlessly with new data. ✅ Google Scripts for enhanced productivity (at a basic-mid level) I am proficient in a variety of tools, including: ✅ Google Sheets and Exce ✅ Salesforce SFDC ✅ Sigma Computing ✅ Google Workspace (Gmail, Docs, Forms, Slides, Sheets, and Drawings) ✅ Slack ✅ ShipStation ✅ Shopify ✅ Recharge With a focus on precision, automation, and visualization, I help teams transform raw data into valuable insights, enabling smarter business decisions. Feel free to contact me with any questions! I’m happy to discuss your project goals and explore how we can be a great fit. Idania
    Featured Skill Following procedures
    Salesforce CRM
    Sigma Software Solutions OmniCare
    Six Sigma
    Internal Reporting
    Data Visualization
    Data Analytics & Visualization Software
    Data Analysis
    Excel Formula
    Dashboard
    Analytics Dashboard
    Google Sheets
    Microsoft Excel
    Google Sheets Automation
    Spanish
    English
  • $25 hourly

    • 5.0/5
    • (4 jobs)
    A professional and experienced Administrative Assistant with over 20 years of experience. My experience range from scheduling, front desk reception, travel expenses, office management, proofreading, preparing reports and customer service. My skills demonstrate the capacity to provide comprehensive support for executive and senior-level staff including scheduling meetings, coordinating travel (domestic and international), excellent customer service skills (including email support), effectively manages essential tasks and time management. I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe Acrobat Professional, Outlook (calendaring, meetings), Yardi Systems (property management), Shopify and Reamaze (online support). I am very organized and attentive to detail. I am also comfortable performing a variety of roles, including payroll support, personal assistant, and the organizational point of contact. I've received accolades and awards for my work, including employee of the year. I've done freelance work for previous employers and friends including scheduling, travel arrangements and email communications. After my many years of experience, I decided to venture out on my own and become a freelancer while completing my degree in Sociology at the City University of New York (CUNY). I look forward to building new relationships!
    Featured Skill Following procedures
    Microsoft SharePoint
    Skype
    Email Communication
    Scheduling
    Ecommerce
    General Office Skills
    Communication Etiquette
    Customer Support
    Customer Service
    Time Management
    Administrative Support
    Google Docs
    Microsoft Office
    Project Management Office
    English
  • $15 hourly

    • 4.8/5
    • (9 jobs)
    I am a reliable, mature, efficient freelancer with a vast experience with customer service, sales, and technical support lines of business for outsourced contact solutions who focuses on delivering results with or without supervision, whether it's email correspondence, customer service, technical support, conflict resolution, complaints handling or live chat I'm the guy you're looking for. Cumulatively, I have 7 years of customer service experience with both inbound and outbound calls, back office support, sales and a general familiarity with KPI's and how to drive people to meet them. I had 3 years working as a certified trainer for the NC program for technical vocation which dealt with Contact Center Services. I recently delved into freelancing and had worked as an English Proficiency Consultant and IELTS and PTE test assessor for an Australian company for almost 2 years. - Customer Service Skills, (Soft Skills, Empathy, Listening) - Zendesk, Freshdesk and other chat/business platforms - G Suite, Docs, Sheets, Drive, Meet, Microsoft Office Tools - CRM and other sales programs - Blogging, Copywriting, Content Writing, Editing - Sales, hard selling and suggestive selling - Transcription, Voice to text , text to text - Instructional material development - Data Entry and encoding With a broad repertoire of skills, I am willing to prove myself in an interview to highlight what I can offer you, thanks.
    Featured Skill Following procedures
    Blog Writing
    Email Communication
    Customer Support
    Following Procedures
    Technical Support
    Customer Service
    Sales
    Online Chat Support
    Customer Service Training
    Zendesk
  • $15 hourly

    • 5.0/5
    • (8 jobs)
    I am the best person to look for if you have to look for someone to take off administrative loads from your shoulder. I have a wide range of experience in web research, data entry, customer service, and administrative tasks. I can take care of anything admin-related to save yourself from the stress of chasing deadlines and instead focus on things that need your urgent attention. I possess over five years of experience in providing confidential, high-quality, and flexible virtual administrative and customer support to startup and well-established companies, as well as business owners across a broad range of industries. I am well-versed and ready to help you with: - Inbox Management - Calendar Management - Email Handling - Customer Support - Issue Refunds/Replacements - Placing/processing orders - Transcription - File Management - Internet Research - Data Entry/Encoding - Data Collection - Lead Generation - and other ad hoc tasks I have work experience using the following applications/tools/websites: - Amazon Seller Central - Asana - Braintree - Box - Calendly - Canva - Deliverr - Ebay - Edesk - Etsy - Facebook (Groups and Pages) - Freshdesk - GetEmail.io - Google Suite (Gmail, Calendar, Drive, Google Docs, Google Sheets, My Business) - Hubstaff - Hootsuite - Instagram - LastPass - LiveChat - Outlook - Shopify - Stripe - Trello - Voila Norbert - Walmart - Youtube - Zendesk - Zoom I highly prefer working on a long-term basis, but short-term projects are also very welcome. I treat all my clients’ personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. My main goal is to bring you much more success by helping you run your business smoothly. I will treat your company as if it were my own, and I am dedicated to offering top-notch support to meet yours, your business', and your customers' needs.
    Featured Skill Following procedures
    Online Chat Support
    Following Procedures
    Cold Calling
    Order Processing
    Product Knowledge
    Customer Support Plugin
    Answered Ticket
    Social Media Management
    Online Research
    Order Tracking
    Lead Generation
    Data Entry
  • $25 hourly

    • 5.0/5
    • (7 jobs)
    Hey, My name is Joseph Varthalitis and I have been working as a Customer Support representative for 5+ years, handling all sorts of support requests, via e-mail as well as phone channels. To this date, I have handled over 27.000 support requests! I have also been building my own business projects, some of which include, publishing digital as well as paperback titles via Kindle Direct Publishing, as well as publishing t-shirt designs using Merch By Amazon. I have years of experience in the Amazon.com marketplace and have built a wide skillset related to online businesses over the years. I am a native Greek citizen and fluent in English, with certificates of knowledge from the Universities of Cambridge and Michigan. I am detail-oriented and analytical and have a strong intrinsic desire to help people. I am a natural problem solver. Sincerely, Joseph
    Featured Skill Following procedures
    Email Communication
    WooCommerce
    Customer Support
    WordPress
    Phone Support
    Zendesk
  • $25 hourly

    • 5.0/5
    • (9 jobs)
    I have 12 years of experience (and counting) in the customer service industry. I have been working with Shopify and Zendesk and have a strong background in the following: - Email Support - Social Media Support - Social Media/Influencer Outreach - Disputes (PayPal, Stripe, Shopify Chargeback) - Escalations - Creating training manuals/job aids - Creating and streamlining processes My English skills are proficient and I can relate to people from different walks of life. I'm very independent, hardworking, reliable, and trainable. I believe that there is always room for improvement and that each day is a chance to learn something new! Please feel free to message me should there be any opportunities for me to add value to your business. Thank you for taking the time to view my profile. Wishing you a wonderful day :)
    Featured Skill Following procedures
    Customer Support
    Answered Ticket
    Data Entry
    Shopify
    Administrative Support
    Customer Service
    Order Tracking
    Order Processing
    Email Support
    Zendesk
  • $10 hourly

    • 5.0/5
    • (13 jobs)
    💎 Top Rated Plus 🏆$100k Earnings Are you looking for a reliable, detail-oriented, and experienced professional to support your business growth? Look no further! With over 9 years of experience in customer service, administrative support, and project management, I specialize in delivering seamless virtual assistance that helps businesses streamline operations and achieve their goals. What I Bring to the Table: ✔ Skilled in managing customer relationships with tools like Zendesk, Shopify, and Amazon Seller, ensuring a smooth and satisfying customer experience. ✔ Proficient in appointment setting, email management, data entry, and other administrative tasks to keep your business running efficiently. ✔ Expertise in Facebook Ads, Dropshipping, and other e-commerce strategies to boost your online presence and sales. ✔ Adept at organizing teams, managing tasks, and driving results on time and within budget. Tools I Master: ✅ Zendesk | Shopify | Amazon Seller Central ✅ Microsoft Office Suite | Google Workspace ✅ Facebook Ads Manager | Canva ✅ Project Management Tools: Trello, Monday.com, ClickUp ✅ Medical Tools - EMR / EHR, ERA, Claims, Benefits Why Work With Me? 🔹 My hands-on experience allows me to provide customized solutions that fit your unique needs. 🔹 I thrive on precision and accuracy, ensuring every task is completed to the highest standard. 🔹 Your success is my priority, and I am dedicated to going the extra mile to exceed expectations. Whether you need a skilled Virtual Assistant to handle day-to-day operations, elevate customer satisfaction, or manage key projects, I am here to help. Let’s collaborate to make your business thrive!
    Featured Skill Following procedures
    HubSpot
    Zendesk
    Inbound Inquiry
    Email Support
    Order Tracking
    Following Procedures
    Facebook Ads Manager
    Customer Service
    Data Entry
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