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  • $15 hourly
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 25,000+ HOURS of service, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains, encompassing general customer support, e-commerce assistance, proficiency in billing, adept handling of returns and refunds, and even a touch of technical support. Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    vsuc_fltilesrefresh_TrophyIcon Following procedures
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Email Support
    Zendesk
  • $15 hourly
    I am the best person to look for if you have to look for someone to take off administrative loads from your shoulder. I have a wide range of experience in web research, data entry, customer service, and administrative tasks. I can take care of anything admin-related to save yourself from the stress of chasing deadlines and instead focus on things that need your urgent attention. I possess over five years of experience in providing confidential, high-quality, and flexible virtual administrative and customer support to startup and well-established companies, as well as business owners across a broad range of industries. I am well-versed and ready to help you with: - Inbox Management - Calendar Management - Email Handling - Customer Support - Issue Refunds/Replacements - Placing/processing orders - Transcription - File Management - Internet Research - Data Entry/Encoding - Data Collection - Lead Generation - and other ad hoc tasks I have work experience using the following applications/tools/websites: - Amazon Seller Central - Asana - Braintree - Box - Calendly - Canva - Deliverr - Ebay - Edesk - Etsy - Facebook (Groups and Pages) - Freshdesk - GetEmail.io - Google Suite (Gmail, Calendar, Drive, Google Docs, Google Sheets, My Business) - Hubstaff - Hootsuite - Instagram - LastPass - LiveChat - Outlook - Shopify - Stripe - Trello - Voila Norbert - Walmart - Youtube - Zendesk - Zoom I highly prefer working on a long-term basis, but short-term projects are also very welcome. I treat all my clientsโ€™ personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. My main goal is to bring you much more success by helping you run your business smoothly. I will treat your company as if it were my own, and I am dedicated to offering top-notch support to meet yours, your business', and your customers' needs.
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    Online Chat Support
    Following Procedures
    Cold Calling
    Order Processing
    Product Knowledge
    Customer Support Plugin
    Answered Ticket
    Social Media Management
    Online Research
    Order Tracking
    Lead Generation
    Data Entry
  • $30 hourly
    ๐ŸŒŸ ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—˜๐˜…๐˜๐—ฟ๐—ฎ๐—ผ๐—ฟ๐—ฑ๐—ถ๐—ป๐—ฎ๐—ถ๐—ฟ๐—ฒ! ๐ŸŒŸ ๐Ÿ” ๐—”๐—ฏ๐—ผ๐˜‚๐˜ ๐— ๐—ฒ: Hey there! I'm Penny, your dedicated Customer Service Specialist. Passionate about providing top-notch service, I thrive on turning customer interactions into memorable experiences. ๐Ÿ’Ž ๐™’๐™„๐™๐™ƒ ๐™๐™‹๐™’๐™Š๐™๐™† ๐™Ž๐™†๐™„๐™‡๐™‡ ๐˜พ๐™€๐™๐™๐™„๐™๐™„๐˜พ๐˜ผ๐™๐™„๐™Š๐™‰ ๐™„๐™‰ ๐˜พ๐™๐™Ž๐™๐™Š๐™ˆ๐™€๐™ ๐™Ž๐™€๐™๐™‘๐™„๐˜พ๐™€ ๐Ÿฅ‡ 15+ years of PRO Customer Service, Operations Specialist ๐ŸŒŸ Top 3% Talent Marketplace | Top Rated Plus | 100% Job Success Score ๐Ÿ’ผ ๐—ฆ๐—ธ๐—ถ๐—น๐—น๐˜€: ๐Ÿ“ž Customer Support ๐Ÿ“ง Email Support ๐Ÿ’ฌ Live Chat Engagement ๐Ÿค Customer Service Retention ๐Ÿซถ Customer-Focused Approach ๐ŸŒŸ Problem Resolution Maestro ๐Ÿš€ ๐—ช๐—ต๐˜† ๐—–๐—ต๐—ผ๐—ผ๐˜€๐—ฒ ๐— ๐—ฒ: I don't just handle inquiries; I create customer connections. With a friendly demeanor and a solution-oriented mindset, I'm here to ensure your customers feel heard and valued. ๐ŸŒŸ ๐—ช๐—ต๐—ฎ๐˜ ๐—ฆ๐—ฒ๐˜๐˜€ ๐— ๐—ฒ ๐—”๐—ฝ๐—ฎ๐—ฟ๐˜: My secret sauce? A perfect mix of empathy and efficiency. Every interaction is an opportunity to exceed expectations and leave a lasting positive impression. ๐Ÿ’ฌ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ๐˜€ ๐—ข๐—ณ๐—ณ๐—ฒ๐—ฟ๐—ฒ๐—ฑ: ๐Ÿ”นPrompt and Polite Customer Support ๐Ÿ”นEngaging Live Chat Assistance ๐Ÿ”นSwift and Effective Problem Resolution ๐Ÿ–ฅ๏ธ ๐—ฆ๐—ผ๐—ณ๐˜๐˜„๐—ฎ๐—ฟ๐—ฒ๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ฃ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ๐˜€ ๐—œ ๐—ฎ๐—บ ๐—ฆ๐—ฎ๐˜ƒ๐˜ƒ๐˜† ๐˜„๐—ถ๐˜๐—ต ๐Ÿ”นZendesk ๐Ÿ”นSlack ๐Ÿ”นIntercom ๐Ÿ”นHubspot ๐Ÿ”นSalesforce ๐Ÿ”นPipedrive ๐Ÿ”นZoho CRM ๐Ÿ”นPipeline CRM ๐Ÿ”นAtlassian Confluence ๐Ÿ”นGoogle Workspace ๐Ÿ”นMicrosoft Dyanamics 360 ๐Ÿ“ˆ ๐—”๐—ฐ๐—ต๐—ถ๐—ฒ๐˜ƒ๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐˜€: ๐ŸŒŸ Maintained 98% Customer Satisfaction in previous roles ๐Ÿš€ Reduced response time by 20% ๐Ÿ’ฌ ๐—Ÿ๐—ฒ๐˜'๐˜€ ๐—–๐—ผ๐—น๐—น๐—ฎ๐—ฏ๐—ผ๐—ฟ๐—ฎ๐˜๐—ฒ: Ready to elevate your customer service game? Let's discuss how I can contribute to your success. Your happy customers are just a message away! ๐Ÿš€๐Ÿ“ฌ Let's create a seamless and positive customer experience together and turn your 1-time purchasers into a lifelong, loyal customer delivering a WOW experience. I'm excited to be part of your customer service success story! ๐ŸŒŸ๐Ÿค
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    Atlassian Confluence
    Pipedrive
    Salesforce
    Intercom
    Customer Service
    Customer Satisfaction
    Customer Onboarding
    Customer Support
    Customer Experience
    Freshdesk
    Zoho CRM
    HubSpot
    Zendesk
    Online Chat Support
    Email Support
  • $13 hourly
    I'm a young and motivated person, who can easily fit in and be part of something bigger. I'm mostly looking for a workplace where I can grow and be appreciated. I love a good challenge. If you're looking for a friendly and patient person to talk to your customers or lead your team, look no further. I am going to list some of my best traits below: Great with a computer and very tech savvy, I also have an ECDL Certificate to back this up. Experience in the Customer Service Operations field in a Managerial Role. Very patient and a great communicator. My English Writing and Speaking skills are fluent. I learn very fast and can get used to any work environment.
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    Data Management
    Product Knowledge
    Data Analysis
    Following Procedures
    Microsoft Word
    Microsoft Excel
    Dental Care
    Word Processor
    Light Bookkeeping
    Medical Transcription
    Customer Service
    Customer Onboarding
    Order Tracking
  • $20 hourly
    I'm a customer service representative and voice-over artist from New York City. I have 10 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a wedding-related startup, similarly using web-based platforms and phone communication to build client relationships. In addition to my customer service work, I'm also a voice-over artist and performer here in New York. I earned my BFA and master's degrees in drama, and have been honing my vocal talents since I finished said education! My natural accent is American (New England), but have also been certified to a native standard in classical and contemporary British RP (LAMDA), and am proficient in a variety of other American and Western European accents. More information about my performance credits, headshots, actor's resumes, and reels can be found at my Backstage.com profile, under the name "Olivia Rose Barresi."
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    Zendesk
    Phone Support
    Voice Acting
    Point of Sale & Payment Systems
    Narration
    American English Accent
    Microsoft Office
    Voice-Over
    Female
    British English Accent
  • $10 hourly
    I served as a technical customer care representative, a subject matter expert, and a team leader in 2 different BPO companies for a US-based TELCO company for more than a decade. Throughout my BPO career, I have acquired advanced skills in dealing with different customers regarding their technical, personal, and, at times, social issues. Walking customers through troubleshooting their high-speed internet, IPTV/cable TV, and VoIP services by phone in a friendly yet professional manner is my forte. As a subject matter expert and a team leader, I gained experience in managing my own teams: honing each of my team members by sharing acquired best practices and providing constant feedback and coaching to make them always perform at their best and get advancements in their careers. I also have almost 4 years experience working in a remote setup primarily providing email support for a social networking and an eSports company which both cater to different mobile app issues (e.g. technical troubleshooting, interface/service guidelines queries) of customers from different parts of the globe. My proactiveness, passion, and integrity help me ensure to always get the job done efficiently and effectively.
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    Phone Support
    Data Entry
    Customer Service
    Microsoft Excel
    Technical Support
    Email Communication
    Microsoft Word
    Social Customer Service
    Management Skills
    Customer Support
  • $17 hourly
    I am a professional with a high level of experience in managing people and projects of various levels and types from Tech Support/Customer Service and Sales, Personal Assistant, Business process improvement, among others. My broad background and experience include: - Managing a large account of clients, many high profiles, and acting as their main point of contact for up-sells, problem-solving. - Worked for Companies like Hotels.com, Bell Canada, DISH Network, Great Health Works, National Debt Relief, Checkpoint Security, Appliance Factory Parts. Pledge Property Management. On top of this I am proficient in: - Appfolio - Zendesk Ticketing system. - Zoho Desk - Internet research โ€“ keywords, competitive analysis, content ideas, marketing research, etc. - Report and analysis - Transcribing (audio, video) - Translation (Spanish to English) - Customer service and support - Problem-solving - Independent Virtual Contractor - Chat Support - Vendors research Previous roles have included: - Maintenance at a Property Management Company - Recruiter - Operations Manager (DISH Network) / BILINGUAL Queue (Spanish & English) - Customer Service, Tech Support and Sales / BILINGUAL Queue (Spanish & English) - Customer Service Retention (Great Virtual Works) / BILINGUAL Queue (Spanish & English) - QA Analyst for NDR (National Debt Relief) / BILINGUAL Queue (Spanish & English) - Dispatcher for a Locksmith Company in Canada (Checkpoint Security) (phone or chat) - Bilingual Customer Service representative, e-commerce company through live chat support or phone - Live Chat support for Appliance Factory Parts I have my dedicated workspace, a soundproof office, with A/C free of distractions and home-related noises with High-speed Internet with a backup, Reliable Power generator and backup power source
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    Administrative Support
    Bilingual Education
    Quality Assurance
    Customer Support
    Customer Service
    Quality Control
    Dispatch & Tracking Solutions LETS
    Online Chat Support
    Zendesk
  • $17 hourly
    I am a seasoned customer service professional and an IT Service Desk expert. I have a 5-year extensive experience in the customer support industry and have been part of well-known company which is an expert in providing customer experience management. My experience vary from providing phone and email support in the online deals and travel industry. Aside from being a customer support professional, I am also an IT Service Desk expert. I have helped my past client effectively monitor and manage incidents of service disruptions and service requests that are crucial to maintain continuity of business operations. - Manage and supervise team of service desk staff - Ensure all requests and incident cases are assigned,resolved and escalated using SupportWorks tool - Monitor incoming calls and logins of phone support to avoid abandoned calls - Install and configure IBM Lotus Notes - Provide hands-on technical support through access of Remote Desktop - Orient and train new service desk staff - Create and modify KSP accounts of requestor
    vsuc_fltilesrefresh_TrophyIcon Following procedures
    Inventory Management
    Answered Ticket
    Microsoft Excel
    Customer Service
    Product Knowledge
    Data Entry
    Computer Network
    Communication Etiquette
    Customer Support Plugin
    HCL Notes
    Email Communication
    Computer Engineering
    Data Mining
    Email Support
  • $20 hourly
    Are you looking for a virtual assistant and customer service representative? You are in the right profile! A self-motivated and well-organized professional equipped with 5+ years of experience driving organizational efficiency and maximizing productivity in various administrative support and customer service roles for both large companies and small businesses. I worked as an administrative assistant for two years in Immigration and for various e-commerce stores. moreover, I played a notable role in the call center industry, as customer support through chat, email, phone, and tickets for high-profile US companies, including Altice Mobile, H2O, Boost Mobile, DoorDash, Invest Diva, and Maza. From managing inventories and generating reports to coordinating projects and providing outstanding customer service, I excel at prioritizing tasks, collaborating with peers and management teams, and enforcing effective communication and organizational procedures How I Can Benefit Your Business: โœ… Customer Support ๐Ÿ“ง๐Ÿ’ฌ๐Ÿ“ž Providing responsive customer support through email, live chat, and phone ๐Ÿ“ฆ Efficiently handling order fulfillment processes ๐ŸŒ Managing social media interactions and maintaining a positive online presence ๐Ÿ”„ Expertly managing returns, exchanges, and refunds for seamless customer experiences ๐Ÿ–ฅ๏ธ Assisting in live webinars to enhance audience engagement โœ… Administrative Support: ๐Ÿ“Š Ensuring accurate and organized data entry ๐Ÿ“ Proficiently using G-suite tools like Google Docs and Google Sheets ๐Ÿ“Ž Utilizing Microsoft Office applications for various tasks, including Word, Excel/CSV files, and Outlook ๐Ÿ“ฌ Skillfully collecting and organizing email addresses and contact information ๐Ÿ” Conducting thorough internet research to gather valuable insights ๐Ÿ”Ž Bringing in top talent through effective recruiting efforts ๐Ÿ“„ Crafting compelling resumes that showcase candidates' strengths ๐Ÿ—‚๏ธ Managing projects to successful completion ๐Ÿ“– Formatting ebooks and courses for a polished look ๐Ÿ—“๏ธ Keeping calendars well-maintained and schedules on track ๐Ÿ“… Arranging appointments with precision โœˆ๏ธ Streamlining travel arrangements for hassle-free trips
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    Legal Case Management Software
    Draft Documentation
    Case Management
    Resume Writing
    Cover Letter Writing
    Form Completion
    Forum Moderation
    Recruiting
    Zendesk
    Email Support
    Staff Recruitment & Management
    Customer Service
    Gorgias
    Virtual Assistance
    Data Entry
  • $19 hourly
    Hi there, My name is Mieke, I grew up in the Netherlands but I've been living and working abroad for the last 3 years so my daily tongue is English. I'm a work enthusiast, eager to learn new things and achieve goals. I work with Shopify, Freshdesk, Monday, Gmail, and Slack. I'm handling the customer service of different e-commerce shops. I became passionate about this line of work and I'm able to use customer feedback to create the best customer service experience for your company. My work history is mainly in the hair industry, working as a hairdresser for 12 years has given me a lot of experience in serving customers and working with people, putting customers' needs first. In my job as a hairdresser, I managed the company's blog and its social media, writing articles about the latest trends, products, and new innovations. I've worked with MailChimp to create their email marketing campaigns. If you would like to know more about me and how I could be of use to your company don't be shy to contact me.
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    Customer Service
    Website Copywriting
    Customer Support
    Product Description
    Sales Writing
    Customer Satisfaction
    Product Marketing
    Translation
    WordPress e-Commerce
    Freshdesk
  • $12 hourly
    ๐Ÿ‘ŒPleased to meet you My name is Weljun I'm a professional Social Media Manager, Content Writer and Product Researcher. ๐Ÿ’ŽTop rated on upwork Are you looking for excellent written content/copy for your company website? If so, I am the one you are looking for. I have VAST experience in Content writing, Virtual Assistance & Managing Social Media Platforms such Instagram, LinkedIn, YouTube and Facebook Fan Page. Here are my skills: * Graphic Design ( App: Canva & Adobe Photoshop ) *Email Management ( Pre and Post Cleaning service and responding to emails and creating templates *MS office/MS-Excel/PowerPoint *Google Document/Google SpreadSheet/Google Calendar *Web Research/Product Research * Creating Poster and Branding *Marketing and Advertising Design *Pro in Social Media Management ( Build up FB Page, Instagram, GMB Account and maintenance *Pro in using FB Ads *Pro in Google Forms, Sheet, Slides, and docs *Pro in using Launch ( Anything, everything name it s) *Creating Video/Presentation ( App: Canva ) *Closing sales over the phone and Booking an Appointment in L27 and Booking Koala *Content Writing / Blog Post * Shopify VA *Pro in Social Media Management/Agorapulse *Inbound and Outbound calls *Live Chat Support *Customer Service *Email Support *Data Mining/ Data entry *Website Development *Web design *Zendesk *WordPress *GIf making *Basic Adobe Photoshop If you are interested in my services, please feel free to contact me today by messaging me, pressing the hire button, or pressing the invite to interview button! I encourage all messages, and look forward to hearing from you. Best Regards, Weljun
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    Online Chat Support
    Social Media Management
    Email Support
    Product Description
    Customer Service
    Product Research
    Customer Support
    Content Writing
    Facebook Ads Manager
    Instagram Story
    Shopify
    Blog Content
  • $10 hourly
    I am Rhea, a Customer Service Representative for 9 years and an aspiring Virtual Assistant here in Upwork. I have a set of skills available to become a top-notch VA like phone communication, email and chat support, Amazon FBA, and data entry. I worked in ADP for more than 5 years as a senior payroll analyst for small businesses and I got trained to do payroll processing using the ADP RUN platform, analyze tax calculations, resolve tax issues, and process payroll reports. I am dedicated, hard-working, fast learner, loyal, and a team player individual. I strive in a positive workplace but I can also work under pressure.
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    Customer Support
    Amazon FBA
    Cold Calling
    Mailchimp
    Product Knowledge
    Email Communication
    Phone Support
    Email Support
    HubSpot
    Freshdesk
  • $17 hourly
    ๐Ÿ“ง Need Cold Email Campaigns that BOOKS YOU APPOINTMENTS? ๐Ÿ“ง Then look no further. I'm Robie and I help businesses in the online marketing space get more appointments with their ideal clients through customized cold email campaigns. How? Step 1. Market Research to identify what your market needs so we can position your offer better to helping them. Step 2. Generate the leads. With the help of 3 people, We find lead info manually online. Through Google search, related websites, Facebook pages, etc. Lead info will have at least the following: name, email, business name. If you wish to add more, feel free to let me know. Step 3. Campaign AB tests For cold email campaigns, we test different subject lines to ensure the highest open rate; after that, we test the copy, and so on. Step 4. Launch your PERSONALIZED cold outreach campaign to help you get an extra 10-30 appointments per month. Due to personalization, expect the emails to be delivered into your prospect's inbox and not straight to spam. If you value personalization for your cold outreach campaigns and need to get more appointments, feel free to send me a message. I would love to help! I am looking forward to hearing from you.
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    B2B Marketing
    Facebook Ads Manager
    Outreach Strategy
    Lead Generation
    LinkedIn Plugin
    Facebook Plugin
  • $20 hourly
    Christyl had worked in the BPO industry for more than 10 years. She worked as customer service representative (CSR), medical biller to Billing Analyst and got promoted as Exhibit Coordinator. All catering to US clients. After being a CSR for 2 years, she was promoted as a Process Improvement Expert which tasks include gathering and analyzing data, presenting data to the clients as well as to the operations, conducting huddles/meetings to the call associates and Team Leaders, coaching session with the call associate, answering client inquiries, and assisting operation in taking in calls. Then, Christyl switched career from being a call associate to a Medical Biller who acts as the third party vendor billing medical insurances for the denied claims. Christyl has a wide background as Billing Analyst (premium payments). Her job includes posting member payments, setting-up payment method and addressing refund queries with minimal and if possible error-free. As an expert of providing perfect service to the clients, she is confident can easily do the tasks. She is enthusiastic towards work especially in helping people meeting a common goal. PREMIUM BILLING/PAYMENT POSTING/EXHIBIT CREATION EXPERIENCE: **CONVEY HEALTH SOLUTIONS August 11, 2014 โ€“ August 12, 2020 โ€ข Exhibit Coordinator (June 01, 2020-August 12, 2020) Facilitates development, production and monitoring of the client/program exhibits and ensures the organization performs services in accordance with established Service Level Agreements. Works with IT, Operations, and Client Services Team to deploy exhibits and modifications in accordance with Client directives Assists with exhibit modifications as needed Monitors Service Level fulfillment status/SLA of all program specific in-house mailings Monitors Trigger/File transfer status/SLA of third-party fulfilled program specific mailings Monitors SLA performances of Documents Processing Functions Executes other projects and administrative tasks as assigned by Department Management โ€ข Billing Analyst (August 11, 2014โ€“May 31, 2020) Responsible for the timely and accurate processing and posting of customer premium payments received via the call center, the clientโ€™s payment lockbox, automated withdrawal from ACH or credit card, or from an agency Post payment corrections specifically payment transfers Identifies and posts customer payments not automatically identified by the appropriate system and responds appropriately to billing-related correspondence in a timely manner Reviews and investigates returned checks, rejected ACH transactions, and rejected credit card transactions Responsible for preparing yearly open Accounts Receivables for all unreconciled years Bank reconciliation โ€ข Reconciliation Analyst (Temporary help to Recon while doing Billing Tasks) September 2019 โ€“ December 2019 Reviews identified discrepancies between the information within the system and the monthly files from government agencies and client systems including but not limited to the CMS Full File, the Payments Withholding Report and the Claim Processor Reconciliation Files. Takes appropriate action based on the discrepancy, to correct the information in the system identified as being incorrect and trigger any communication necessary based on the resolution. Documentation is detailed and concise as it pertains to member records. MEDICAL BILLER EXPERIENCE: **UNITED HEALTH GROUP September 16, 2013- August 8, 2014 โ€ข Optum360 โ€“ Revenue Cycle Management Prosperity Denial Management - Recovery and Resolution Specialist Does outbound calls to insurances for claim status and denial verification (if website is not available) Physician claim biller Bills/re-bills health insurances in behalf of the physicianโ€™s office (acts as third party vendor) Reviews claims denied by health insurances and appropriately finding resolution to ensuring payment reprocessing Communicates to onshore associates and office assistants for queries when necessary CUSTOMER SERVICE EXCELLENCE EXPERIENCE: **HINDUJA GLOBAL SOLUTIONS April 30, 2010 โ€“ September 15, 2013 โ€ข Process Improvement Expert as Claim Research Unit Auditor (September 30, 2012 โ€“ September 15, 2013) Reviews daily audits sent by the client and ensures timely completion. Ensures to meet calibration percentage monthly. Sends feedback to Operations for opportunities and possible trends โ€ข Customer Service Representative (Claims Analyst) 2 years and 5 months (April 30, 2010 โ€“ September 29, 2012) Handles health insurance account Verifies memberโ€™s eligibility and benefits Provides perfect service to medical professionals (customers) Informs providers the outcome of their claim Reviews providerโ€™s complaints regarding their filed claims Assists in finding resolution on an unpaid claim
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    US English Dialect
    Email Communication
    Customer Support
    Clerical Procedures
    Accuracy Verification
    Account Reconciliation
    Bank Reconciliation
    Administrative Support
    Medical Billing & Coding
    Data Entry
    Phone Support
    Online Chat Support
    Payment Processing
    Inbound Inquiry
  • $13 hourly
    ๐Ÿฅ‡ Top Rated Plus | โญ 100% Job Success | ๐Ÿ‘ 100% Satisfaction | โณ100% Long-term clients ๐Ÿ” As a TOP-RATED Plus customer service specialist with over 8 years of experience in BPO call centers, I have accumulated more than 14K+ hours of work on Upworkโ„ข within 5 years. I am confident that I can exceed your expectations and provide exceptional customer service to your customers and Back-Office to your company's business operations. For a short- or long-term project, hire me now and take advantage of my customer service and back-office experience in the following fields: ๐Ÿ”ฅ Customer Relationship Management (CRM): Proficient in utilizing CRM software to manage customer interactions, track tickets, and maintain accurate customer records and documentation. Zendesk | Scoro | Salesforce | Zoho | Freshdesk | LivePerson and more ๐Ÿ”ฅ Multichannel Support: Skilled in providing support through diverse channels, including email, live chat, and phone, in English, French, and Spanish, ensuring seamless assistance to customers worldwide. ๐Ÿ”ฅ Responding to customer inquiries and resolving issues in a timely (SLA) and professional manner. ๐Ÿ”ฅ Providing product and service information to customers. ๐Ÿ”ฅ Handling customer complaints and escalations. ๐Ÿ”ฅ Collaborating with cross-functional teams to improve customer experience. ๐Ÿ“Š๐Ÿ—ƒ๏ธ In the back office, I play an essential role in ensuring the efficiency, accuracy, and smooth running of processes such as ๐Ÿ”ฅ Order processing / Billing and Invoicing / Returns and Exchanges ๐Ÿ”ฅ Data Entry / Inventory Management / Customer Feedback ๐Ÿ”ฅ Quality Assurance / Reporting and Analytics / Compliance ๐Ÿ•ต๐Ÿฝ Are you in need of an experienced and versatile Customer Service Specialist proficient in multiple languages? Look no further! I possess the expertise to provide top-tier support, meticulous attention to detail, cultivate strong customer relations, and guarantee overall satisfaction. โ˜Ž๏ธ Reach out today to initiate a collaboration that promises to enhance your business's triumph ๐Ÿ†
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    Email Support
    Online Chat Support
    Zendesk
    Order Processing
    Ticketing System
    Ecommerce
    Customer Service
    Data Entry
    Answered Ticket
    Administrative Support
    Communication Etiquette
    Customer Support
    Technical Support
    Following Procedures
    French
    English
  • $15 hourly
    I'm a reliable, dedicated, and hardworking virtual assistant who can make your business run smoothly. I have been working in the Health Claims Processing field for over 10 years and have excellent knowledge of multiple responsibilities simultaneously. With my great time management skills, organizational capabilities, and firm commitment to providing outstanding customer service, my abilities are unmatched. Using MS Office Applications such as Word, Excel PowerPoint, and Zendesk along with other productivity tools such as Facebook Ads, Shopify Ecommerce and Canva allows me to work efficiently no matter the size of your business!
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    HubSpot
    Zendesk
    Inbound Inquiry
    Email Support
    Order Tracking
    Following Procedures
    Facebook Ads Manager
    Customer Service
    Data Entry
  • $10 hourly
    Hello, I am working online for about 6 years and I am fully expert in eBay, Amazon, Etsy, Shopify and many other online market places end to end tasks. I am an expert to list items that make bulk data feeds CSV Files. and upload items by sheets to save time. Given the experience from my jobs, You can call me a Professional Problem Solvers. I'm constantly glad to assist our Clients with reaching the following degree of their e-Commerce business. My Expertise in Amazon โ— Flat File โ— Shipments โ— FBA Expert โ— Price Analysis โ— Items Labeling โ— Brand Registry โ— Amazon Brands โ— Keywords Expert โ— Order Processing โ— Keyword Ranking โ— Customer Services โ— Bulk Upload Expert โ— Product Promotions โ— Drop-shipping Expert โ— Inventory Management โ— Listings Single/ Variation โ— Products Ranking Expert โ— Search Engine Optimization (SEO) โ— Vendor Central (Complete solution) โ— Newly Launched Feature (Enhanced Brand Content) EBC My Expertise in Shopify โ— Keywords Expert โ— Order Fulfillment โ— Customer Services โ— Drop-shipping Expert โ— Products Ranking Expert โ— Add products Single/ Variation โ— Search Engine Optimization (SEO) My Expertise in eBay โ— Banner Design โ— Listing Template โ— Listing on Auctiva โ— Store Management โ— Listing on Ink-Frog โ— Selling Manager Pro โ— Storefront Template โ— Listing on eBay Motor โ— Listing on Turbo Lister โ— Inventory Management โ— Listing on Merchant Run โ— Complete Store Management โ— Listing with Multiple Variations โ— Store Optimization (Store SEO) โ— Listings Optimization (Products SEO) I GUARANTEED YOUR SUCCESS.
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    Ticketing System
    Spoken Communications Spoken
    Email Support
    Email Communication
    Amazon PPC
    eBay Marketing
    Amazon Webstore
    Phone Communication
    Customer Service
    eBay Listing
    Amazon FBA
    Product Listings
    Shopify
    SEO Keyword Research
  • $14 hourly
    I've been a technical/customer service representative for almost 5 years, and was able to handle three LOBs, that is via phone, chat and email. I can handle 3-4 chats at the same time resolving technical concerns and answering billing inquiries, specifically with regard to TV and internet issues and also explain bills with customers who have confusions about it.
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    Communication Etiquette
    Administrative Support
    Email Communication
    Customer Service
    Customer Support
    Following Procedures
    Order Tracking
    Online Chat Support
    Email Support
  • $12 hourly
    Thank you for taking the time to explore my profile. I am a highly motivated and empathetic professional specializing in Customer Support and Problem Solving. As a native Romanian speaker with exceptional proficiency in English, I hold a B2 English certification acquired during my Highschool education. My time living in the UK (Weymouth) and Ireland (Clonmel, Co. Tipperary) significantly enhanced my English language skills and cultural understanding. Assisting customers and resolving their issues is not only fulfilling but also entails a significant responsibility. My commitment lies in ensuring customers receive the utmost value and satisfaction. Additionally, I offer translation services from English to Romanian and proficiently proofread Romanian texts with a basic academic background, ensuring natural and culturally meaningful results. It is important to note that I am exclusively seeking flexible-hour opportunities. Currently, I am available for translation projects or short-term assignments.
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    Technical Manual
    Email Support
    Sales
    Following Procedures
    Customer Support
    English to Romanian Translation
    Gorgias
    Trello
    Sales Presentation
    Freshdesk
    Ticketing System
    English
    Romanian
    Translation
    Email Communication
  • $12 hourly
    Behind every successful business owner, there is a hardworking team.Let me be that for you! I am a hardworking, organized, highly motivated woman who always put both feet ahead to ensure that I produce results that will not just be satisfactory to you but exceptional. I believe that for any business to be successful, I must be dedicated and strive for success. With 2 years experience in Administration and Payroll as well as more than 4 years in Customer Service as well as Support, I have always strived to offer professionalism and my own touch of creativity thus leaving every client happy once I am well knowledgeable of what I am doing. Not just persistent, but with a keen eye for errors and knowledgeable of what I do, I always aim to deliver only my best, because though everyone can be the best in what they do, it is the work that is put in, the results that reflects the work and a lasting impression on everyone that was apart of the journey. Fluent in Spanish with a drive for success, let us be a team and together as a force we will exceed all expectations!
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    Customer Service
    Dropbox API
    Shopify
    Payroll Accounting
    Problem Solving
    Email Communication
    Data Entry
    Zendesk
    Zoho CRM
  • $20 hourly
    Over six years in the freelancing industry. Jack of all trades, master of customer service and admin. I have a wide variety of experience in different sectors and industries. Highly skilled and motivated professional with a passion for assisting start-up companies specializing in Shopify and technology marketing. Seeking a position where I can leverage my expertise to drive growth, optimize e-commerce platforms, and implement effective marketing strategies. *Collaborated with start-up clients to develop and optimize their Shopify stores *Developed and executed targeted digital marketing campaigns across various channels, including social media, email marketing, and content creation, resulting in increased brand visibility and customer engagement. *Utilized data analytics tools to monitor website performance, track key metrics, and generate actionable insights for continuous improvement. *Provided training and support to clients on Shopify functionalities, marketing tools, and best practices. *Lead Generation (LinkedIn) *Project Manager (Web design, SEO projects, and Virtual Assistance) *Assisted CEOs with their daily life/tasks *Trained in Inbound, Outbound customer service calls, email, and chat support. *Manages deadlines and prioritizes things efficiently *Openly suggests ideas to make a process better *Creates SOP and other learning materials beneficial to different stakeholders *Manages a team and makes sure that the team effectively and efficiently delivers *Easily learns the job and applies it immediately *Standards of work has been acquired from in-house companies, big call center companies in the Philippines, and Freelance work *US and Philippines' Securities Markets certified *Ability to communicate with different levels in the organization *Technology savvy and fluent in the English language *Knowledgeable in using different Microsoft and Google Office tools *Familiar with the Financial Market/Banking terms, including AML and KYC policies
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    Elementor
    Customer Service
    Social Media Marketing
    LinkedIn
    Lead Generation
  • $12 hourly
    Are you looking for some assistance to help your business grow and thrive? I'm here to lend a helping hand. I pride myself on being reliable, competitive, and always going above and beyond to exceed my clients' expectations. Over the years, I've gained valuable experience both in the corporate world and as a freelancer. This has allowed me to become skilled in a wide range of tasks that can optimize corporate performance and ensure top-notch customer service and satisfaction. Here are just a few of the areas I specialize in: โœ”๏ธ Customer Service Representative โœ”๏ธ Chat and Email Support โœ”๏ธ Real Estate VA โœ”๏ธ Appointment Setting โœ”๏ธ Data Entry โœ”๏ธ Inbound and Outbound Calls I am truly passionate about what I do, and I can also help you with organizing your tasks and responsibilities. This way, you can focus your energy on other important activities that will propel your company forward. Don't hesitate to hire me as your VA today! ๐Ÿ˜‰
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    American English Accent
    Virtual Assistance
    Customer Relationship Management
    Answered Ticket
    Customer Satisfaction
    Communication Etiquette
    Ecommerce Order Fulfillment
    Order Tracking
    Ecommerce Support
    Zendesk
    Appointment Setting
    Shopify
    Ecommerce
    Email Support
    Customer Engagement
  • $10 hourly
    Highly skilled as a Top Rated Technical Support Representative / Virtual Assistant for over 10 years, offering my clients exceptional service with a variety of skills - expertise in phone handling, chat/e-mail management, troubleshooting software/computers/internet, phone, TV and customer service related tasks they need done. This saves clients' valuable time and energy allowing them to focus on more important things. In addition, I've been a Data Encoder and a hobbyist Photographer/Photo Editor for over 10 years. Passionate with keen ability to work within a given set of guidelines in a fast-paced environment. Quick turnaround on task given. Full time availability. Can work as a leader and a subordinate. Negotiable in terms of payment. I have worked with several clients over the years and have always gone the extra mile to not only meet their expectations, but exceed them. I treat your business as if it were my own, and handle it with care and consideration. Looking forward to work with you and discuss more...
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    TeamViewer
    Email Communication
    Google Sheets
    Dropbox API
    Slack
    Data Entry
    Technical Support
    Google Docs
    Microsoft Excel
    Adobe Lightroom
    Adobe Photoshop
    Trello
    Microsoft Word
    Zendesk
  • $10 hourly
    Hello! My name is Milica! I am 26 years old and I hold a MA degree in Spanish Language and Literature. I am currently working as Blog Writer and Customer Support Specialist. Also, I am a freelance translator for various agencies. Also, I am teaching English and Spanish (particular classes and online). Besides it, I learn about digital marketing and web technologies.
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    Microsoft Office
    Microsoft Excel
    Microsoft Word
    English to Russian Translation
    English to Spanish Translation
    Microsoft Outlook
    Russian to English Translation
    Serbian to English Translation
    Spanish to English Translation
    English to Serbian Translation
  • $20 hourly
    In my previous experience, I worked in human resources departments to provide support across several different companies. I have worked in my current role as an Administrative Assistant for the past four years. Prior to this job, I worked as a Customer Service Representative for three years, which shows my commitment to great service. Are you looking for a reliable, committed and top of the line Business, Administrative or HR Assistant? If yes, I believe I am a suitable addition to your team. I have a strong passion for helping others, providing support to customers or colleagues and assisting them in ways that benefit them both personally and professionally. I also enjoy researching and finding solutions to virtually all problems, which is why I would be a great asset within your company. I possess strong communication skills, which are vital to success as a Virtual, Administrative or Human Resource Assistant. I have completed many certificate courses including certificates in Human Resource Management, Counseling and Early Childhood Education. I am also currently enrolled in a Bachelorโ€™s degree in Business Administration at Ashworth College (USA). Some of my strongest skills include my ability to increase employee retention through the improvement of company culture and to develop training and education programs to ensure all employees have access to the information they need to succeed and comply with legal requirements. I thrive under difficult or high-pressure situations, time constraints and research that requires thinking outside of the box. I'm always open to learning new skills and dedicating my time to provide support and help, even in emergent situations. Thank you so much for taking the time to visit my profile, I hope to be of assistance to you soon! Kendra Jeffers.
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    Office Management
    Elementary School
    Child Support
    Child Counseling
    Counseling
    Virtual Assistance
    Administrative Support
    Office Administration
    Customer Service
    Data Entry
    Customer Satisfaction
    Phone Support
    Online Chat Support
    HR & Business Services
    Email Support
  • $12 hourly
    Over the last 5 years, I have worked as a Customer Service Representative. I do outbound calls and data entry. I am detail oriented and passionate in doing every task. I provide customer friendly environment to the client and to my team.
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    Answered Ticket
    Ticketing System
    Customer Support
    Online Research
    Customer Satisfaction
    Product Knowledge
    Teaching English
    Online Chat Support
  • $30 hourly
    I will take care of your valued customers and you can make time to focus on business growth!! My goal is simple, to acquire and maintain loyal repeat and spread the word of your business through these loyal patrons. Strong customer management experience. Understanding how people feel is an essential but overlooked part of the experience. Analyzing and anticipating their reactions at decision points and during moments of friction will make the process work better for both sides. That is where I come in. I will make your goal my goal and your priorities my precedence. This principle in mind will warrant a strong partnership promoting growth to your commerce. With proven experience as a virtual assistant, customer support, and a manager handling agents. My skills are as follows: I work with the following software and tools: โ€ข Filevine Law Case Software, Zendesk, Shopify, Gorgias โ€ข Intercom, Trello, Freshdesk, Stripe โ€ข PayPal, Stripe, Asana, Zoho, Aliexpress, ShipStation, ShippingEasy โ€ข MS Office - Excel, Word, Powerpoint โ€ข GSuite - Docs, Sheets, Slides, Forms โ€ข Instagram, Whatsapp, Facebook Management โ€ข Live Chat, WhatsApp, Printful, Gmail, Front VA Tasks: โ€ข order fulfillment: Oberlo and Dropified โ€ข email support: Helpscout, Zendesk, Gorgias โ€ข contacting and dealing with suppliers/agents โ€ข refunds โ€ข Stripe and PP disputes and chargebacks โ€ข updating inventory โ€ข order tracking and editing of orders โ€ข social media (Facebook and Instagram) moderator โ€ข creating and updating email templates or macros โ€ข creating SOPs or guidelines which serves as a knowledge base for the usual workaround I am looking forward to working with you as a customer service rep or your admin assistant. Please feel free to contact me :)
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    Business with 10-99 Employees
    Social Customer Service
    Product Knowledge
    SaaS
    CRM Software
    Communication Etiquette
    Customer Service Training
    Leadership Skills
    Customer Satisfaction
    Technical Support
    Alternative Dispute Resolution
    US English Dialect
    Order Processing
    Tech & IT
    Order Fulfillment
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