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When your sales pipeline is dry, your calls go nowhere, your community is quiet, or your CRM is held together with workarounds — those are the problems I've spent 18 years fixing. Lead Generation & Appointment Setting I know how to build pipelines from scratch. From identifying target prospects and researching contact data to executing outbound call campaigns and booking qualified appointments, I handle the full top-of-funnel process. My background in data mining for healthcare outreach — where accuracy and verification rates directly affect campaign success — gives me a methodical approach to lead gen that most virtual assistants don't have. I don't just dial numbers; I qualify prospects, handle objections, and set appointments that actually show up. Inbound & Outbound Call Handling and Onboarding I've spent years on the phones — handling inbound support and sales calls for AT&T, HP, and Charter Communications at TTEC, and managing high-stakes financial client calls at Manulife / John Hancock. I'm comfortable with call scripting, CRM logging, objection handling, cross-selling, and hitting dial targets under quota pressure. Whether you need someone to close inbound leads, run an outbound appointment campaign, or manage a blended call role — I've done it across multiple industries. Community Management — Web3, SaaS & Brand Communities I've built and managed online communities from the ground up across Discord, Telegram, Twitter, Reddit, and Facebook — for a Tron-based crypto startup, DeFi project Pera Finance, and NFT platform Blue Studios. I've handled pre-launch hype, live minting events, AMA moderation, sentiment monitoring, and post-launch retention. For SaaS and brand communities, these same skills translate directly: keeping users engaged, gathering product feedback, managing escalations publicly, and turning active members into advocates. I don't just post updates — I build trust at scale. What I Do Best — CRM & Customer Success I specialize in customer success, technical onboarding, and CRM automation — particularly within Zoho One environments. At Bluroot, I guide mortgage brokers through complex platform integrations (Filogix, Velocity, Finmo, Scarlett DOS), design workflow automations using Zoho CRM and WES, and serve as the primary point of contact keeping client health metrics green. I don't hand clients a manual and walk away — I stay with them until the system actually works for their business. Technical Depth That Most CS Professionals Don't Have Before customer success, I spent five years as a Technical Support Analyst and Team Supervisor for Microsoft's OneDrive and Office 365 operations. I managed high-priority escalations, led root cause analysis across cloud storage and collaboration tools, generated weekly KPI reports (CSAT, NPS, resolution times), and implemented workflow changes that reduced ticket resolution time by 20%. I know what a broken process looks like from the inside — and how to fix it. Financial Services Experience That Adds Compliance Awareness At Manulife / John Hancock, I managed 150+ corporate 401(k) plans for US-based clients — working within strict compliance frameworks, handling complex account negotiations, and maintaining long-term relationships with financial advisers and C-level executives. This trained me to handle sensitive client relationships and high-stakes conversations with precision and professionalism. How I Work With You I communicate clearly, document thoroughly, and don't disappear after handoff. I've supported clients across Africa, Asia, Europe, and North and South America — so time zones and cultural nuance aren't obstacles. Whether you need someone to own a customer success function, clean up a Zoho CRM implementation, or build a scalable support operation, I show up prepared and stay accountable. Quick Facts 18+ years in customer success, technical support, sales, and community management Lead generation, outbound prospecting, and appointment setting — B2B and B2C Inbound and outbound call handling: AT&T, HP, Charter, Manulife/John Hancock Community management: Discord, Telegram, Twitter, Reddit, Facebook — Web3 and SaaS Zoho One: CRM, Workflows, WES, BluText, Bookings, Social, Forms, Campaigns Microsoft Office 365 and OneDrive — enterprise-level support operations 150+ corporate 401(k) plans managed at Manulife / John Hancock 20% improvement in ticket resolution efficiency — documented result Global experience across 6 continents, multiple time zones Team supervisor: scheduling, escalations, performance reviews, training

Highly organized and detail-oriented Senior Customer Service Representative with extensive experience in the Administrative & File processes. Possesses excellent customer service and communication skills, as well as a strong ability to multitask and prioritize tasks. I have experience with different platforms, such as: -Acculynx -Smartsheets -Ring Central -Chatgpt -Vonage Business -Rippling -Quickbooks and many more.

⭐️ Self-Storage, Rentals, Mobile Home Parks & HOA Property Operations Manager with 6+ years of experience 🎯 Specialized in tenant and homeowner management and operational efficiency 💎 Proficient in multi-state property oversight and revenue optimization 🤑 Achieved significant ROI through delinquency reduction strategies ✅ Managed 100+ property portfolios and tenant accounts 📈 Oversaw $2MM+ in annual property revenue 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? 𝙋𝙧𝙤𝙥𝙚𝙧𝙩𝙮 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙀𝙭𝙥𝙚𝙧𝙩, I oversee your daily property operations with a focus on property upkeep, security, and operational efficiency. I handle tenant communication, lease administration, billing, payment reconciliation, maintenance coordination, and PMS updates to keep records organized and operations running smoothly. 𝙆𝙣𝙤𝙬𝙡𝙚𝙙𝙜𝙚𝙖𝙗𝙡𝙚 𝙞𝙣 𝙩𝙝𝙚 𝙚𝙫𝙚𝙧-𝙚𝙫𝙤𝙡𝙫𝙞𝙣𝙜 𝙨𝙚𝙡𝙛-𝙨𝙩𝙤𝙧𝙖𝙜𝙚 𝙞𝙣𝙙𝙪𝙨𝙩𝙧𝙮, Experienced in managing the full tenant lifecycle, including move-ins, move-outs, reservations, payment processing, delinquency follow-ups, maintenance coordination, auctions, market analysis, and revenue management. I handle collections, lien processes, tenant support, and account updates while maintaining high occupancy and current accounts. 𝘿𝙚𝙙𝙞𝙘𝙖𝙩𝙚𝙙 𝙩𝙤 𝙩𝙚𝙣𝙖𝙣𝙩 𝙨𝙖𝙩𝙞𝙨𝙛𝙖𝙘𝙩𝙞𝙤𝙣, Happy tenants and homeowners are the key to long-term success. I prioritize clear communication, fast issue resolution, and a sense of community, ensuring your properties are places tenants want to stay. 𝙄'𝙢 𝙖 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 𝙉𝙞𝙣𝙟𝙖, Unexpected challenges? No problem. I tackle issues head-on to keep your properties running smoothly and ensure they remain profitable assets. Below are the software I have expertise in: ✅ 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲: Cubby, storEDGE, Sitelink, Easy Storage Solutions, Buildium, Appfolio, RentRedi, Yardi & DoorLoop ✅ 𝗩𝗼𝗜𝗣: DialPad, OpenPhone, Ring Central, Google Voice, Vonage, and Amazon Call Control Panel, Spoke ✅ 𝗖𝗥𝗠: Salesforce, Pipedrive, Zendesk, Gorgias & Freshdesk, Sparefoot ✅ 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Asana, Notion, Trello, ClickUp & Connecteam ✅ 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲: Teams, Slack, Zoom, Google Meet, & Skype ✅ 𝗘𝗺𝗮𝗶𝗹 𝗮𝗻𝗱 𝗖𝗮𝗹𝗲𝗻𝗱𝗮𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Gmail, Outlook, Google Calendar, & Google Drive ✅ 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗢𝗳𝗳𝗶𝗰𝗲 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲: Docs/Microsoft Word, Sheets/Excel, Slides Powerpoint ✅ 𝗔𝗿𝘁𝗶𝗳𝗶𝗰𝗶𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲: ChatGPT, Bard, Jasper.ai & Gemini ✅ 𝗢𝗧𝗛𝗘𝗥 𝗧𝗢𝗢𝗟𝗦: Canva, WordPress, Alibi, & SpiderDoor Ready to go to the next level? Let’s talk about how I can transform your self-storage facilities and rentals into high-performing, income-generating assets. 💬 Message me today!

Helping e-commerce brands deliver outstanding customer experiences through email and chat support, customer retention, escalations management, and subscription support. With over 6 years of customer service experience, I have supported high-volume e-commerce and subscription-based businesses by resolving customer concerns efficiently while maintaining a positive brand experience. My expertise includes: • Order tracking and shipping concerns • Subscription management and cancellations • Refunds and billing inquiries • Customer retention and win-back efforts • Escalation management and complex issue resolution • Product and account support Beyond day-to-day customer support, I regularly handle escalated cases and challenging customer situations. I am skilled at de-escalating concerns, identifying solutions, and helping prevent executive escalations through empathy, professionalism, and clear communication. I have experience working with Shopify, Zendesk, Salesforce, Gladly, Google Sheets, and other customer support tools in fast-paced e-commerce environments. If you're looking for a reliable, proactive, and customer-focused support specialist who can strengthen your customer experience and help retain loyal customers, I'd be happy to support your business.

With 8+ years of experience in Customer Support, Customer Success, Quality Assurance, Team Management, and Sales Operations, I help businesses improve customer experience, optimize team performance, and streamline support processes. I have worked with SaaS companies, eCommerce brands, service-based businesses, and remote teams, supporting both customer-facing operations and internal performance initiatives. My experience spans customer support, quality assurance, technical support, appointment setting, lead generation, sales development, and team leadership. Over the years I have: • Managed remote support teams and QA programs • Evaluated thousands of customer interactions and delivered performance coaching • Reduced support backlogs and improved response times • Handled customer support through Intercom, Salesforce, Crisp, Shopify, Five9, RingCentral, and other platforms • Led appointment setting, lead generation, and customer success initiatives • Consistently met and exceeded sales targets as a Sales Development Representative and Appointment Setter • Managed teams to achieve sales KPIs, productivity goals, and performance benchmarks • Built and monitored Five9 reporting, agent scorecards, and team performance metrics • Developed QA frameworks, performance reviews, and coaching programs to improve service quality • Created SOPs, workflows, knowledge bases, and operational processes to improve efficiency and scalability Core Expertise: 🗸 Customer Success 🗸 Customer Support Management 🗸 Quality Assurance (QA) 🗸 SaaS Support 🗸 Technical Support 🗸 Team Leadership & Coaching 🗸 Sales Development 🗸 Appointment Setting 🗸 Lead Generation 🗸 Performance Management 🗸 Process Improvement 🗸 Reporting & Analytics 🗸 KPI Tracking 🗸 Operations Management Tools & Platforms: Intercom, Salesforce, Shopify, Five9, RingCentral, Crisp, Scorebuddy, ShipStation, Notion, Slack, Google Workspace, Microsoft Office, Excel, Teams, and various CRM, support, and reporting platforms. Notable Achievements: • 10,000+ hours worked on Upwork • 100% Job Success Score • Top Rated Plus Freelancer • Experience managing support, sales, and customer success teams • Proven track record in quality assurance, coaching, and performance improvement • Strong background in customer retention, process optimization, and operational excellence If you're looking for a dependable professional who can improve customer experience, manage teams, optimize support operations, and drive measurable results, I'd be happy to discuss how I can help your business grow.

Your business deserves more than just a support agent; it needs a strategic partner who can drive growth while streamlining operations. With over five years of high-stakes experience in the US telecommunications industry and a diverse background in outbound sales and AI data integrity, I provide 360-degree support that transforms customer interactions into revenue opportunities. Strategic Team Leadership: As a former AT&T Team Manager, I specialize in coaching, training, and managing high-performing teams. I know how to translate business goals into actionable KPIs for your staff. Sales & Lead Generation: Extensive experience as an SDR and Cold Caller. Whether it’s Spark Ordering Incorporated or mobility sales, I have a proven track record of skyrocketing sales figures through persuasive communication. Technical Support & AI Integrity: Experienced Jotform Support Specialist and AI Reviewer. I possess a deep understanding of complex software troubleshooting and the precision required for AI data validation. Operational Efficiency: Expert in dispatching, lead generation, and administrative management. I am highly tech-savvy and adapt instantly to any CRM or virtual tool suite. Professional Background: AT&T Team Manager / Subject Matter Expert: Led mobility and sales operations, serving as the go-to resource for complex issue resolution and team performance. Sales & Dispatching Specialist (Spark Ordering Inc.): Managed the full sales cycle from lead generation to dispatch, ensuring 100% accuracy in high-pressure environments. Customer Service & Sales Specialist: 3+ years of direct, award-winning experience in US-based Telco campaigns. Why Work With Me? I don't just "handle" tasks—I optimize them. Whether you need someone to manage your email and calendar, train your people, or close more deals, I deliver results with a customer-centric approach and a positive, relentless work ethic. Ready to elevate your business? Send me a message, and let’s discuss how I can take the weight off your shoulders so you can focus on the big picture.