✅Remote Help Desk Technician ✅ Desktop Support Technician ✅ 8+ Years of Experience ✅ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support ✅ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more!
I am a highly skilled Technical Support Specialist with over 8 years of experience providing remote help desk and desktop support across diverse industries. With a strong foundation in computer science and a continuous drive for professional development, I deliver reliable, efficient, and solution-oriented IT support tailored to each client’s unique needs.
I am passionate about helping businesses optimize their IT operations by offering clear, timely technical support, proactive system monitoring, and expert-level troubleshooting. I stay up to date with emerging technologies and pride myself on delivering both technical resolutions and strategic IT consultation that support business growth.
💻 My expertise extends to a wide range of technical skills, including MSP, Active Directory, Intune, LogMeIn, Windows Autopilot, Office 365........
✅ Helpdesk Support (Level 1 & Level 2)
✅ Microsoft 365 & Google Workspace Administration
✅ Software installation and setup
✅ Virus and malware removal
✅ PABX & VoIP System Support
✅ Network troubleshooting and configuration
✅ Operating system installation and configuration
✅ Hardware Support (PCs, Laptops, Tablets, Phones)
✅ Printer setup and troubleshooting
✅ Apple Device Support (iMac, iPad, iPhone)
✅ Remote Help Desk Support
✅ IT consultation and advice
✅ServiceNow Ticketing & Workflow Tools
I take pride in training new employees, maintaining inventory and IT asset tracking, and ensuring secure, efficient IT environments for smooth operations. I am fluent in English and always aim to maintain professional, courteous communication.
Whether you're a small business needing consistent tech support or a larger organisation requiring reliable remote or onsite assistance, I’m here to help.
IT Support
Desktop & Laptop Support
Remote Connection Support
Remote IT Management
Cybersecurity Monitoring
Microsoft Outlook
Microsoft Azure Administration
Telecommunications
Active Directory Federation Services
Office 365
IT Compliance Audit
End User Technical Support
IT Consultation
Computing & Networking
Network Administration
Mohammad A.
Dhaka, Bangladesh
$30/hr
5.0
66 jobs
🥇 Top Rated Freelancer | 10+ Years of Professional Experience
I'm a Top Rated System Administrator, IT Support Specialist, and WordPress Developer with over 10 years of experience helping businesses manage their IT infrastructure, Microsoft 365 environments, websites, servers, and hosting platforms.
I provide reliable remote IT support for businesses of all sizes, helping them maintain secure, stable, and high-performing systems while minimizing downtime and resolving technical issues quickly.
I have experience working in a Managed Service Provider (MSP) environment, supporting business clients with Microsoft 365 administration, Windows Server, Active Directory, endpoint security, vulnerability remediation, backup management, IT documentation, and day-to-day technical support.
My expertise includes Windows Server Administration, Microsoft 365, Microsoft Entra ID, Active Directory, Group Policy (GPO), DNS, DHCP, SSL Certificate Installation & Renewal, Web Hosting, cPanel, Plesk, Cloudflare, Website Migration, Backup & Disaster Recovery, Email Configuration, Remote Desktop Support, Domain Management, Windows Troubleshooting, and Remote Technical Support.
Alongside my IT background, I'm an experienced WordPress Developer specializing in Elementor Pro, WooCommerce, Divi, WPBakery, ACF, Crocoblock, Yoast SEO, Rank Math SEO, website optimization, website security hardening, malware removal, website migrations, bug fixing, and long-term website maintenance.
Professional Services
System Administration & IT Support
• Windows Server Administration
• Microsoft 365 Administration
• Microsoft Entra ID
• Active Directory & Group Policy (GPO)
• DNS & DHCP Configuration
• SSL Certificate Installation & Renewal
• Web Hosting Administration
• cPanel & Plesk Administration
• Cloudflare Configuration
• Remote Desktop Support
• User & Permission Management
• Email Setup & Troubleshooting
• Domain & DNS Management
• Website & Server Migration
• Backup & Disaster Recovery
• Windows Troubleshooting
• Remote Technical Support
WordPress & Website Services
• WordPress Development
• Elementor Pro
• WooCommerce Development
• Website Design & Redesign
• Theme & Plugin Customization
• Website Migration
• Website Maintenance
• Website Security Hardening
• Malware Removal
• Website Speed Optimization
• Core Web Vitals Optimization
• Cloudflare Setup
• SSL Certificate Installation & Renewal
• Backup & Restore
• Performance Optimization
Technologies
Windows Server | Microsoft 365 | Microsoft Entra ID | Active Directory | Group Policy | DNS | DHCP | cPanel | Plesk | Cloudflare | WordPress | Elementor Pro | WooCommerce | HTML5 | CSS3 | JavaScript | PHP | MySQL | Yoast SEO | Rank Math SEO | Google Search Console | Google Analytics 4 | WP Rocket | LiteSpeed Cache | GTmetrix | Google PageSpeed Insights
Why Work With Me?
✔ Top Rated Freelancer
✔ 10+ Years of Professional Experience
✔ Fast Response & Clear Communication
✔ Reliable Remote IT Support
✔ Business-Focused Solutions
✔ Strong Problem-Solving Skills
✔ Attention to Detail
✔ Long-Term Client Support
✔ On-Time Delivery
Whether you need System Administration, Microsoft 365 support, Windows Server management, Active Directory, website hosting, SSL certificate installation, WordPress development, website security, or ongoing technical support, I'm committed to delivering reliable, high-quality solutions that help your business run smoothly.
Let's discuss your project and find the best solution for your business.
WordPress
WordPress e-Commerce
WooCommerce
System Administration
IT Support
Office 365
Windows Server
Microsoft Active Directory
DNS
Cloudflare
Web Hosting
Technical Support
SSL
Website Migration
PHP
JavaScript
Elementor
Group Policy
Website Security
cPanel
Rimon Kumar S.
Dhaka, Bangladesh
$15/hr
5.0
32 jobs
I build reliable IT environments that keep businesses running without disruption. Worked with over 150 clients worldwide and bringing over 10 years of hands-on experience in IT support and system administration, I specialize in diagnosing complex technical issues, optimizing workflows, and delivering practical solutions that improve day-to-day operations.
My journey began with curiosity and has evolved into a profession focused on efficiency, automation, and user satisfaction. Committed to continuous learning and delivering high-quality technical solutions that align with business goals.
🔹 My Core Expertise
✅ IT Support & Help Desk Services
• Remote Desktop Support
• Technical Support (Level 1, 2 & 3)
• Help Desk Support
• Desktop & Laptop Troubleshooting
• Hardware & Software Support
• Troubleshooting hardware & software
• MacOS Support
• Printer & Peripheral Configuration
• Mobile Device Support (Android & iPhone)
✅ System & Network Administration
✅ Microsoft 365 Administration
• Microsoft 365 Setup & Management
• Azure Active Directory (Azure AD)
• Microsoft Intune Device Management
• Exchange Online Administration
• SharePoint Online
• Microsoft Teams Administration
• User Management & Security Policies
• Email Migration & Troubleshooting
• MS Power Automate
✅ Business Automation & Productivity
• Power Automate, N8N, Workflow Automation
• AI-Powered Business Solutions
• Process Optimization, Email Automation
• Business Automation Consulting
• GoHighLevel Automation
• Workflow Integration
✅ Virtual Assistant & Administrative Support
• Administrative Tasks
• Data Management
• Client Support
• Project Coordination
• Slack & Monday Management
💡 Why Clients Choose Me
✔ Bachelor's Degree in Computer Science & Engineering (CSE)
✔ 10+ Years of Professional Experience
✔ Worked with 150+ International Clients
✔ Fast Response & Excellent Communication
✔ Quality Work with On-Time Delivery
✔ Focused on Long-Term Client Relationships
✔ 100% Commitment to Client Satisfaction
My goal is simple: provide dependable IT support, optimize your systems, secure your infrastructure, and help your business operate more efficiently.
Thank you for your valuable time and consideration.
I look forward to helping you achieve your goals.
Best Regards,
Rimon Kumar Sarker
End User Technical Support
Troubleshooting
Email Communication
Google Docs
Desktop Support
Microsoft Outlook
Administrative Support
Virtual Assistance
Microsoft Excel
Office 365
IT Support
System Administration
Email Support
Helpdesk
Customer Support
Md Tanjil Islam B.
Dhaka, Bangladesh
$30/hr
4.9
30 jobs
A young energetic male has a clear, logical mind with a practical approach to problem-solving.
As an Engineer of VMware and Storage solutions, SysAdmin and independent consultant for over the past 10 years I have been involved in Analysis, Design, and Implementation various types of Virtualization projects for clients in almost all industries: Aviation, Biotech, Broadcasting/Media, Financial, Insurance, Logistics, Manufacturing, Service Providers and System Integration.
Professional services in:
• VMware vSphere: vCenter, ESXi, vSAN, NSX, vROPs;
• Storage: NETAPP, EMC, DELL, HPE, IBM;
• Server: HPE, DELL, IBM, CISCO, FUJITSU, HUAWEI;
• Backup: Veeam, VMware SRM, CommVault, HPE Data protector;
• OS: Windows Server, Redhat/Centos, Ubuntu;
My technical expertise allows me to create cost-effective Hybrid solutions based on VMware, Storage, and Servers.
I also provide Domain, Hosting, Gsuite, and VPS Services.
Skill tags: VMware, vSphere, ESXi, NSX, vCenter, VCSA, vSAN, vMotion, DRS, P2V, V2V, Site Recovery Manager / SRM, vSphere Replication, HCI, DNS, DHCP, Email, Zimbra, Postfix, MS-Exchange, GSuite, Veeam, Active Directory Service, Hyper-V.
I am available from 20:00 (GMT+6) to 02:00 (GMT+6).
Server Virtualization
CentOS
Linux
VMware ESX Server
VMware NSX
Network Administration
Email Support
Zimbra Administration
Storage Area Network
Google Workspace
Unix
Email Deliverability
VMware Administration
Russell J.
Dhaka, Bangladesh
$50/hr
5.0
21 jobs
Your search for the perfect freelancer ends here!
As a computer engineer with over two decades of experience in the mainstream IT industry, I can deliver a wide range of hi-tech services including:
✅ Linux system administration (Ubuntu, Debian, Red Hat, CentOS, and more)
✅ Cloud computing (AWS, GCP, Oracle Cloud, DigitalOcean, Azure, and more)
✅ Hosting control panels (cPanel/WHM, Plesk, Webmin/Virtualmin, DirectAdmin, Vesta, CWP, and more)
✅ Website, server, and email migration
✅ Cybersecurity consulting
✅ Malware removal and security hardening
✅ Various CMS and E-commerce solutions and troubleshooting (WordPress, Joomla, Shopify, osCommerce, Zen Cart, Magento, MediaWiki, phpBB, and more)
I work solo, and known among peers for my fast turnaround time and ability to fix difficult problems. Where others have failed, I will succeed. ✌️
My credentials include multiple certifications from Google, Cisco, AWS, cPanel, Plesk, CompTIA, MongoDB, Fortinet, ISC2, MIT, and more. These certifications represent hundreds of hours of training and real-world experience, equipping me to handle complex IT challenges effectively. I'm also bilingual, with English proficiency at CEFR C2 level, making communication with international clients smooth and effortless.
Despite being in the GMT +6 timezone, I maintain a flexible schedule to accommodate clients from over 80 countries worldwide. My U.S. clientele alone spans 38 states.
I look forward to working with you! 🚀
Notes for my first-time clients:
☑️ I have undergone a thorough and rigid identity verification process to receive the blue verified badge. This makes me more trustworthy when dealing with confidential data.
⛔ I do not work through remote access software such as TeamViewer or AnyDesk.
⛔ I do not "Accept" contracts until verifiable login credentials are provided and verified.
Ubuntu
System Administration
Linux
Linux System Administration
Internet Security
Joomla
Amazon EC2
HTML
WordPress
Web Hosting
Cloudflare
Cybersecurity Management
System Security
Cloud Computing
PHP
Samprit C.
Dhaka, Bangladesh
$12/hr
5.0
21 jobs
I'm a remote IT support technician who keeps your team productive — the person you message when something breaks, and it just gets fixed. I handle the day-to-day helpdesk so your people aren't stuck waiting: account issues, email, devices, logins, the lot. Fast response, clear updates, problem solved.
**7+ years** in IT support and systems administration, supporting **Windows and Mac** users across Microsoft 365 and cloud environments. I work as an L1/L2 helpdesk technician on monthly contracts (your outsourced IT desk) and on one-off tickets when you need something fixed now.
Right now I work remotely as the **core IT systems engineer for Truetel, a Managed Service Provider based in Australia**, where I run the full MSP workflow: onboarding new clients, setting up their entire server environments from scratch, and resolving every tech issue that comes through the desk. That's real, current MSP experience supporting multiple business clients at once, not just one-off jobs.
**What I handle day to day:**
- **Remote Helpdesk & End-User Support (L1/L2)** — troubleshooting tickets, fast response, getting users unstuck on Windows and Mac.
- **Microsoft 365 & Google Workspace** — email, accounts, licensing, Teams, SharePoint, OneDrive, password resets, MFA.
- **User Onboarding & Offboarding** — new-hire setup, account provisioning, secure departures.
- **Device & Endpoint Support** — Windows 10/11 and macOS, Intune/Autopilot enrollment, software installs, patching, printers.
- **Active Directory & Networking** — user accounts, Group Policy, DNS, DHCP, VPN and basic network troubleshooting.
- **Remote Tools** — comfortable with ConnectWise, ScreenConnect, and standard RMM/ticketing platforms.
**Where I go deeper when you need it:** Windows Server, Azure & AWS administration, Microsoft 365 / Exchange email migrations, backup solutions, and security hardening (Defender, conditional access).
**Why clients keep me on:**
- I respond fast and follow through. One client put it simply:
*"I have never seen another Upworker more passionate about helping others."*
- I don't quit when things get hard. From a past client: *"The guy did NOT quit. That's the best part."*
- I treat your systems like my own — quiet, stable, no surprises.
If you need a dependable remote IT support technician or helpdesk engineer — hourly, part-time, or on a monthly contract — message me and tell me what's slowing your team down.
IT Support
Technical Support
Helpdesk
Windows Administration
Office 365
macOS
Microsoft Active Directory
Network Administration
System Administration
Remote Connection Support
Email Support
Microsoft Intune
IT Service Management
Website & CMS Bug Fix
Vulnerability Assessment
Website Migration
Malware Removal
Amazon Web Services
WordPress Malware Removal
WordPress
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