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Scalable Support Operations • 450+ Tickets/Wk • 85%+ CSAT • 50% Faster Resolution Times and stop losing customers to slow replies, bad reviews, and avoidable chargebacks. I help fast-growing D2C Shopify brands streamline support operations, protect store margins, and turn negative experiences into 5-star brand loyalty. 👉 Verified Proof: Search "Rafiq" under Druids Golf on Trustpilot to read 100+ 5-star customer reviews! 🌟 How I Scale Your Support Operations Multi-Channel Helpdesk: Fast ticket resolution across Intercom, Zendesk, Live Chat, Email, and Meta DMs—keeping AHT low and FCR high. Reputation Recovery: Direct outreach to frustrated buyers, solving root problems to flip negative complaints into revised 5-star Trustpilot reviews. Dispute De-Escalation & Revenue Defense: Proactive customer engagement to resolve complaints before they turn into chargebacks, plus bulletproof dispute filing in PayPal and Klarna to safeguard profits. Shopify Store Admin: Seamless processing of refunds, store credits, cancellations, address changes, inventory tweaks, and discounts. Logistics & Carrier Claims: Hands-on tracking and claim filing for lost, delayed, or damaged shipments via Royal Mail, Evri/Hermes, ZenStore, and Peoplevox. 🛠️ Tools I Mastered Helpdesks: Intercom, Zendesk, Shopify Inbox, Meta Suite, Slack, Trello, Talkrw, Hubstaff Store & Ops: Shopify Admin, ZenStore, Peoplevox, OMS Carrier Claims: Royal Mail Corporate, Evri/Hermes, FedEx Claims, An Post Dispute Portals: PayPal Resolution Center, Klarna Merchant Hub, Shopify Payments AI & Automation: ChatGPT, Claude, SwiftSales AI Chatbots, CRM Setup 📊 Proven Metrics 450+ Tickets Solved Weekly 85%+ Maintained CSAT 50% Faster Handling Time (Cut average resolution from 10 to 5 mins) Ready to clean up your queues and elevate your customer experience? Click "Send Invite" or "Message" now to get started!

Struggling with slow response times, unresolved tickets, or customers who churn because they feel ignored? I fix that. With 3.5+ years of hands on customer support experience across ecommerce, SaaS, and CRM driven businesses, I help companies deliver fast, consistent, and human support across email, live chat, and phone without letting a single ticket fall through the cracks. Here's what working with me looks like: ✅ Tickets resolved faster I manage high volume queues using Zendesk and Help Scout, consistently maintaining low first response times across email and chat channels. ✅ Customers who come back My last client (5.0 ★ rating) described me as "great attitude, smart, and capable" and immediately said they'd hire again. That is the standard I hold myself to on every contract. ✅ CRM that actually works for you I set up, manage, and optimize HubSpot and Zendesk workflows so your team spends less time on admin and more time building customer relationships. ✅ Ecommerce support you can scale From Shopify order issues to Amazon account health, refund management, and dispute resolution, I have handled it across multiple storefronts. What I bring to your team: • Certified Zendesk Explore CX Analyst (April 2026) and HubSpot Inbound Certification (Upwork Verified) • Tools Zendesk, HubSpot, Help Scout, Loom, AnyDesk, Zoom, Freshdesk • Channels Email, live chat, phone or voice, social support • Specialties Technical troubleshooting, onboarding, complaint resolution, CRM workflows, SaaS support Available now | 0–4 hour response time | English (Native) If you need a reliable support specialist who treats your customers like they matter, let's talk.

𝙇𝙚𝙩 𝙢𝙚 𝙩𝙚𝙡𝙡 𝙮𝙤𝙪 𝙬𝙝𝙮 𝙛𝙤𝙪𝙣𝙙𝙚𝙧𝙨 𝙖𝙣𝙙 𝙩𝙚𝙖𝙢𝙨 𝙗𝙧𝙞𝙣𝙜 𝙢𝙚 𝙞𝙣 𝙬𝙝𝙚𝙣 𝙩𝙝𝙚𝙮’𝙧𝙚 𝙗𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙎𝙖𝙖𝙎 𝙖𝙣𝙙 𝙈𝙑𝙋𝙨. 🏆 100% Job Success Score ⭐ 1 % Top Rated Plus Freelancer on UPWORK ✅ 15+ Years of Production Experience as a Senior Full Stack Developer ✅ End-to-End Product Ownership & 100+ Websites Delivered As a Senior Full Stack Developer, I’m usually brought in for MVP builds, product rebuilds, and “this is breaking in production” moments. That’s the difference between hiring a Senior Full Stack Developer and hiring someone who only ships features. 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐮𝐢𝐥𝐝 𝐟𝐨𝐫 𝐘𝐨𝐮 𝐀𝐬 𝐚 𝐅𝐮𝐥𝐥 𝐒𝐭𝐚𝐜𝐤 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫: 𝟏. 𝐒𝐚𝐚𝐒 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 & 𝐂𝐮𝐬𝐭𝐨𝐦 𝐂𝐌𝐒 Multi-tenant architecture, PHP & MySQL based custom CMS, custom admin panels, advanced user dashboards, role-based access, and dynamic data charts development. 𝟐. 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 As a Full Stack Developer, I build custom storefronts, WordPress plugins, WooCommerce plugins, and Shopify setups optimized for conversions and performance. 𝟑. 𝐌𝐜𝐥𝐚𝐬𝐬 𝐕𝐏𝐬 𝐅𝐚𝐬𝐭 Got an idea? I'm a Full Stack Developer who owns the entire stack. I leverage robust frameworks like Laravel, CodeIgniter, and CakePHP to take you from wireframe to deployed product in weeks, not months. 𝟒. 𝐀𝐈-𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐖𝐞𝐛 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 As a Full Stack Developer working with modern AI tooling, I build advanced AI integrations including ChatGPT and ClaudeAI directly into your product workflows. 𝟓. 𝐀𝐏𝐈 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐓𝐡𝐢𝐫𝐝-𝐏𝐚𝐫𝐭𝐲 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 Expert implementation of RESTful architectures and complex third-party systems. I connect everything seamlessly, from secure payment checkouts to enterprise automations. 𝟔. 𝐋𝐞𝐠𝐚𝐜𝐲 𝐒𝐲𝐬𝐭𝐞𝐦 𝐌𝐨𝐝𝐞𝐫𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧 Slow, outdated codebase? As a Full Stack Developer, I clean up technical debt and migrate legacy monoliths to scalable structures without breaking live systems. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 & 𝐓𝐡𝐢𝐫𝐝-𝐏𝐚𝐫𝐭𝐲 𝐀𝐏𝐈 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ✔ Payments & Billing: Stripe, PayPal, CCAvenue, Authorize.net, MangoPay ✔ Communications & Video: Twilio, Twilio Video Conferencing, Zoom, Jitsi ✔ Marketing & CRM Automation: HubSpot, ConnectWise, MailChimp, SendGrid ✔ Data, Location & Surveys: Qualtrics, TextLocal, ID Analyzer, UPS, Google Maps, Google GeoLocation ✔ Security & Monitoring: JWT, Auth0, Google ReCaptcha, Sentry 𝐓𝐞𝐜𝐡 𝐒𝐭𝐚𝐜𝐤: ➤ 𝐅𝐫𝐨𝐧𝐭𝐞𝐧𝐝 → ReactJS, VueJS, JavaScript, jQuery, Bootstrap, HTML5/CSS3 ➤ 𝐁𝐚𝐜𝐤𝐞𝐧𝐝 → PHP (Laravel, CodeIgniter, CakePHP), NodeJS, Custom MVC ➤ 𝐃𝐚𝐭𝐚𝐛𝐚𝐬𝐞 → MySQL, 𝐀𝐈-𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐓𝐨𝐨𝐥𝐬: ➤ Cursor, Cline, GitHub Copilot, Claude Code ➤ ChatGPT, Gemini, v0.dev, Bolt.new ➤ n8n, Zapier, Make (Integromat) ➤ AI Agent Integrations & Workflow Automation 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐜𝐜𝐜𝐡𝐨𝐨𝐬𝐞 𝐭𝐨 𝐇𝐢𝐫𝐞 𝐌𝐞..? ✅ 𝐅𝐮𝐥𝐥 𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 - I handle frontend, backend, database, and cloud ✅ 𝐒𝐡𝐢𝐩𝐬 𝐅𝐚𝙨𝐭 - 100+ successful website launches on aggressive timelines ✅ 𝐒𝐜𝐚𝐥𝐞𝐬 𝐖𝐞𝐥𝐥 - Architecture designed for growth and heavy traffic from day one ✅ 𝐂𝐥𝐞𝐚𝐫 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 - Plain English updates, no tech jargon ✅ 𝐒𝐭𝐚𝐲𝐬 𝐀𝐟𝐭𝐞𝐫 𝐋𝐚𝐮𝐧𝐜𝐡 - Available for long-term relationships built on trust and loyalty ✅ 𝐓𝐡𝐢𝐧𝒌𝙨 𝐋𝐢𝗸𝐞 𝐚 𝐅𝐨𝐮𝐧𝐝𝐞𝐫 - I treat your product as a business, not a ticket Please check my UpWork profile, and read other clients' feedback and comments about me. 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐋𝐄 𝐅𝐎𝐑 𝐋𝐎𝐍𝐆 𝐓𝐄𝐑𝐌 𝐑𝐄𝐋𝐀𝐓𝐈𝐎𝐍𝐒𝐇𝐈𝐏 𝐖𝐈𝐓𝐇 𝐓𝐑𝐔𝐒𝐓 𝐀𝐍𝐃 𝐋𝐎𝐘𝐀𝐋𝐓𝐘.. Full Stack Developer | PHP Developer | Laravel Developer | CodeIgniter Developer | CakePHP Developer | Senior Web Developer | WordPress Developer | | WooCommerce Developer | Shopify Developer | ReactJS Developer | VueJS Developer | NodeJS Developer | AI Integration Specialist | API Integration Expert | Custom CMS Developer | SaaS Developer | MVP Developer | Backend Developer | Web Application Developer | Frontend Developer | Database Developer | MySQL Expert | Stripe Integration Developer | PayPal Integration Expert | Twilio Developer | AWS Developer | Full Stack Engineer | Senior PHP Developer | PHP Laravel Developer

Top Rated, 100% Job Success, 1,500+ hours logged. I've been doing remote admin and support work for 7 years, the last 3 focused on SaaS companies. Here's the honest version of what I do: I take the work that eats your day and handle it properly. For some clients that means their support queue. For others it's their inbox, their CRM, their content calendar, or the 40 small tasks nobody owns. Usually it ends up being a mix. WHERE I CAN HELP Virtual & Executive Assistance • Inbox management, email handling, calendar management and scheduling • Data entry, web research, lead list building, CRM updates • Document formatting, fillable PDFs, contracts, forms and surveys • Social media scheduling and Canva graphics (Meta Business Suite) • Notion workspaces, SOPs and process documentation • Ecommerce admin and store upkeep SaaS Customer & Technical Support (my specialty) • Ticket queues, email and live chat support (HelpScout, Zendesk, Intercom) • Bug triage: I reproduce the issue, pull the user's account in Retool, check the error codes, then hand your developers a clean report instead of "user says it's broken" • Billing and subscription tickets in Stripe and RevenueCat: refunds, failed payments, disputes • Help center articles, macros and knowledge base upkeep • AI-assisted support setup (training chatbots on your docs so they stop making things up) A few things clients mention in reviews: I respond fast (usually within a couple of hours), I ask questions before guessing, and I don't disappear after the contract starts. Six clients currently keep me on ongoing contracts, most under NDA, which is why a lot of my recent work doesn't show in the visible history below. Tools I use daily: Google Workspace, Slack, Notion, HelpScout, Stripe, RevenueCat, Retool, Strapi CMS, Canva, Meta Business Suite. I use AI for drafts, never for talking to your customers. English is my first working language (IELTS verified) and I'm available 30+ hours a week across US and EU time zones. If this sounds like the help you're looking for, message me or send an invite. Happy to start with a small trial task so you can see how I work before committing to anything bigger.

I build Zendesk & HubSpot systems that cut response times and improve retention for B2B SaaS and Ecommerce teams. Top Rated Specialist with 100% JSS and 2000+ hours. Most support problems aren't people problems, they're system problems. Slow first response times, tickets falling through the cracks, no SLA visibility, and onboarding that loses customers in week one. I fix the system and run it: the helpdesk architecture, the automations behind it, and the day-to-day support itself. WHAT I DELIVER Zendesk Implementation: Complete Suite setup, triggers, macros, SLA policies, dynamic ticket forms, views, routing, custom objects, and Guide help center configuration. Reporting & Analytics: Zendesk Explore reporting, custom dashboards, CSAT tracking, agent performance metrics, and calculated attributes for clean executive reporting. HubSpot Service Hub: Help desk pipelines, ticketing workflows, custom CRM properties, live chat, and knowledge base configuration (HubSpot certified, verified by Upwork). Multi-Platform Expertise: Freshdesk, Intercom, Gorgias, and Zoho Desk administration and migration. Customer Onboarding: Structured onboarding programs for complex B2B SaaS products, from kickoff to activation, that raise retention and reduce time-to-value. Operations & QA: Email, live chat, and phone support for B2B SaaS and ecommerce, ticket triage, escalation management, and QA documentation in Jira and ClickUp. RECENT RESULTS 1,200+ hours (8 months, ongoing) as dedicated customer support and onboarding rep for a complex B2B SaaS application, owning tickets, onboarding calls, and product feedback loops. Zendesk Explore reporting dashboards for a US client, rated 5.0: "5/5 work ethic and dependability. I recommend that anyone take the opportunity to work with him." 190+ hours of mobile app customer support with full QA test-case documentation: "He completed the task in time, showed great communication skills, fortitude, flexibility, and savvy." Email support workflow automation serving a 150K+ contact list with zero duplicate sends. TOOLS Zendesk, Zendesk Explore, HubSpot, Freshdesk, Intercom, Gorgias, Shopify, Jira, ClickUp, Slack, Notion, Google Workspace, Make, Zapier, N8N, Manychats, Microsoft 365, Teams, Automations, AI prompts, KRISP. WHO I WORK BEST WITH B2B SaaS founders, support leads, and ecommerce teams who need more than a ticket-answerer, someone who can build the support system, document it, staff it, and report on it. Fluent English, 0–4 hour response time, flexible across US time zones. Invite me to your job, and on our first call I'll review your current support setup and send you a concrete, prioritized improvement plan, before you spend anything.

Hi, I’m Ayesha — a Top Rated Customer Support & Retention Specialist with 7 years of experience helping businesses improve client satisfaction, retention, and support efficiency. Currently freelancing with Atlas FinTech, I handle customer support, CRM management, ticket resolution, and client retention strategies. I specialize in: Customer Support: Responding to inquiries, troubleshooting issues, and ensuring positive experiences > Client Retention: Implementing strategies to reduce churn and boost loyalty > CRM & Tools: Managing client databases, tracking metrics, and optimizing workflows > Process Improvement: Streamlining support operations for faster and more effective service I am dedicated, detail-oriented, and eager to learn, always aiming to deliver measurable results for clients. My goal is to help you increase customer satisfaction, retain more clients, and improve operational efficiency. Why choose me? 7+ years in Customer Support & Retention Top Rated freelancer with a 100% complete profile Strong communication, problem-solving, and process optimization skills Proven track record of improving client satisfaction and retention metrics Let’s discuss your project — whether you need customer support, client retention strategies, CRM management, or workflow optimization, I’m ready to help you deliver exceptional results. Click Invite to Interview and let’s get started!