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"I help businesses streamline transportation operations while delivering exceptional customer experiences." Hello and welcome! I am an experienced Operations Specialist with over 6 years of expertise in NEMT Dispatching, Logistics Coordination, Customer Support, Administrative Support, and Transportation Management. I help businesses improve efficiency, reduce operational bottlenecks, and provide outstanding service to their customers. My experience spans transportation, logistics, customer service, scheduling, dispatch operations, and administrative support, allowing me to manage both the operational and customer-facing sides of a business effectively. NEMT Dispatch & Logistics Coordination I specialize in coordinating transportation services, managing schedules, and ensuring smooth daily operations. • NEMT Dispatching and Transportation Coordination • Dispatch & Tracking using RoutingBox and RouteGenie • Route Scheduling and Trip Management • Driver Communication and Fleet Coordination • Real-Time Dispatch Support and Problem Resolution • Transportation Management and Logistics Coordination • Appointment Scheduling and Calendar Management • Data Entry, Documentation, and Record Maintenance • Insurance Verification and Trip Authorization Support I maintain constant communication with drivers, healthcare facilities, brokers, and clients to ensure timely service and operational efficiency. Customer Support & Administrative Support I have extensive experience delivering professional customer service across phone, email, and chat channels while maintaining high customer satisfaction. • Customer Support and Customer Service • Email Support, Phone Support, and Online Chat Support • Complaint Resolution and Escalation Management • Administrative Support and Virtual Assistance • Ticket Management and Helpdesk Support • Customer Satisfaction and Retention • CRM and Database Management • Email Communication and Professional Correspondence • Microsoft Excel, Google Workspace, Trello, Asana, and Zendesk I am comfortable managing high-volume inquiries while maintaining professionalism, accuracy, and responsiveness. What I Bring to Your Business ✔ Strong background in NEMT Dispatching, Logistics Management, and Transportation Operations ✔ Proven customer support experience with a focus on customer satisfaction ✔ Excellent communication and organizational skills ✔ Ability to manage multiple priorities in fast-paced environments ✔ Reliable administrative support and documentation management ✔ Experience supporting clients across the United States, Ireland, and Australia ✔ Proactive problem-solving and attention to detail Whether you need a dependable NEMT Dispatcher, Logistics Coordinator, Customer Support Specialist, or Administrative Professional, I am committed to helping your business operate efficiently while providing exceptional service. Let's discuss how I can support your team and contribute to your success.

I am a Linux system administrator with 6+ years of experience specializing in captive portal systems (Coovachilli) on WiFi Guest Networks , particularly using FreeRADIUS for managing user access on wireless and wired networks for major Vendors such as TPLink, Unifi Ubiquity, and OpenWRT. I build robust, scalable solutions for bandwidth management, data caps, and session control. Am a certified FullStack Developer with Backend Specialization. My technical stack includes: 🔧 FreeRADIUS, CoovaChilli,OpenWisp, DD-WRT/OpenWRT/Omada Controller/ Unifi Cloud Controller Captive Portal Setup Specialist 📡 TPLink Omada Controller - Advanced Data Backup and Restoration 🐘 PHP — Backend APIs, portals, and admin dashboards 🐍 Python — Enterprise applications and automation scripts 💾 MySQL/MariaDB, PostgreSQL 🔐 Security hardening and performance optimization on Ubuntu/Debian servers I hold a Software Development Certification in Backend Full-Stack Development, and I deliver projects that are clean, documented, and production-ready. Why choose me? ✅ Top Rated – Top 10% on Upwork 📈 Proven results and client satisfaction 🤝 Professional, transparent communication 🔍 Deep understanding of backend systems and network access control Let’s collaborate and build something that works — securely and at scale.

I am a certified Mindbody + Momence + Arketa + Bsport Specialist helping fitness and wellness businesses streamline operations, boost client engagement, and increase revenue through effective CRM implementation and optimization. I have over 8+ years of experience helping fitness and wellness businesses with studio management software like Bsport backoffice, Attentive, Acuity Scheduling, Exercise, Momence, Glofox, Gymdesk, Mindbody, Booker by Mindbody, Arketa, Clinic Master, LEADAR, Aesthetic Record, Flodesk, and can help your Medspa, Gym/Fitness, Yoga Studio, Beauty/Massage Clinic with; ✅ CRM management (Set up and Ongoing Tech Support) ✅ Widget Codes (Wix, Squarespace, WordPress) ✅ DNS Records Verification ✅ Integrations ✅ Marketing and Campaigns ✅ Workflow Set Up ✅ Email Automation ✅ Appointment scheduling ✅ Data Migration ✅ Customer Service (Chat/Emails) ✅ Client support/ client account management ✅ General Admin tasks I am also a virtual assistant and can help with general admin and operations tasks, managing content on websites' backend (Wix, Squarespace, WordPress), and have expertise in various tools and CRM systems such as Jira, Mailchimp, Base 44, Zendesk, Luma, Brandbot, Notion, SignNow, Canva, Hubspot, Trello, Asana, ClickUp, Mindbody Online, Slack, Airtable, Todist, DocuSign, JotForms, Apollo, etc. I hope to join your team and bring with me insightful expertise that will translate into the success of your business.

Are you missing out on profitable construction projects because you don't have time to price tenders? Or worse, are you worried about making a costly math error that wipes out your profit margin? I am a professional construction estimator and Quantity surveyor with over 5 years of experience delivering highly accurate, risk-reducing quantity takeoffs and Bills of Quantities. I specialize in helping contractors, developers, and consultants across Ireland, the UK, Australia, and international markets win more bids and prices with absolute confidence. Why clients trust me with their tenders: • International Standard Mastery: Fully proficient in ARM4, NRM, and ANZSMM measurement methods. • Flawless Software Execution: Expert-level utilization of Cubit, PlanSwift, Bluebeam Revu, and AutoCAD. • Real-World Building Knowledge: Deep understanding of traditional builds, ICF (Insulated Concrete Forms), and energy-efficient construction. • Reliable Turnaround: I provide fully editable Excel and Cubit files alongside color-coded marked-up drawings for total transparency. 💼 SERVICES I PROVIDE: • Detailed Quantity Takeoffs • Bills of Quantities • Comprehensive Cost Estimating • Tender Analysis & Pricing Reviews • Post-Contract Support 🏗️ PROJECT EXPERIENCE: • Residential: Housing developments, self-builds, high-end extensions, and renovations. • Commercial & Public: Commercial offices, retail fit-outs, schools, and public sector projects. • Specialized Estimates: Energy-efficient structures, ICF builds, and post-construction cleaning. Stop losing time on tedious spreadsheets and start scaling your construction business. 📩 Click the "Message" or "Invite to Job" button right now, attach your project drawings, and let’s discuss how we can secure your next win.

Cloud Computing and Linux Systems Engineer I have 5+ years experience deploying and managing mission-critical and complex Linux/Unix Infrastructures. This revolves around Cloud, Virtualization and Physical server Environments. I have done a good number of Projects on Linux, Cloud, Windows and Unix Systems Integration, Automation, Security, and Performance Tuning on Different platforms - Cloud, Containers and Bare Metal. My areas of expertise are: Web and Application Servers - Apache, Nginx, Plesk, LVS, HAProxy, Cpanel, WHM, Wordpress multi-site, ISPconfig Database systems - MariaDB, MySQL, PostgreSQL Cloud - OpenStack, Cloudstack, AWS, Google Cloud, Hetzner, Digitalocean, OVH Virtualization - KVM. oVirt. RHEV, VMWare, Proxmox, XEN OS - RHEL, SLES. Ubuntu, CentOS, Fedora, Debian, Microsoft Email - Postfix, Zimbra, Office 365 Storage - NAS, SAN, iSCSI, Samba, NFS, Ceph, GlusterFS, RAID, LVM, BtrFS Programming - Python, Perl, Bash VoIP - Asterisk, FreePBX, Kamailio, Elastix, 3CX, VoipSwitch Monitoring Tools - Cacti, Prometheus, Nagios, Zabbix, Grafana Server Hardening and Security - Firewalld, Iptables, SELinux, AppArmor, IDS, IPS, Ossec, Wazuh, Alienvault, Pfsense, Mikrotiks. Logs Management - Graylog, Elasticsearch, Kibana, Logstash User Management - LDAP, FreeIPA I like hacking Tech stuff and troubleshooting any kind of server problem with 100% efficiency and within the shortest time possible. I'm looking forward to working with you. Then let's read what my previous Upwork clients had said about me: "Kelvin was awesome. Extremely patient, great communication and really knows his stuff. Will be working together again for sure :)" "With Kelvin all work is done with no supervision !! Great professional !" "Best freelancer on Upwork, hands down. Very very skilled, always available, great at communicating and very friendly.