Hire the Best Microsoft Scom Freelancers in Noida, IN

Hi, Thank you for visiting my profile. ****My most recent job role was working as a Team Leader in Microsoft 365 Commercial line of business. Below are the highlights of my most recent role: Supervised and supported a team of 13–15 technical support representatives across multiple countries to ensure high-quality service and adherence to company policies. Responsibilities included **Maintain CSAT and FCR metrics, **Provide actionable feedback through regular performance reviews. **Manage staffing needs, scheduling, and compliance with security standards. **Oversee hiring, onboarding, and role transitions while collaborating with various stakeholders to streamline operations. **Analyzed KPIs, conducted call quality audits, and prepared detailed performance reports. **Hold regular 1:1 calls and team meetings to set and track team goals, developed and implemented improvement plans, **Introduced pilot initiatives to enhance team performance. **Collected customer feedback, identified business needs, and recommended tailored product features to drive engagement and Product-Led Growth (PLG). **Delivered data-driven reports during Operations calls, discussing operational changes and proposing product enhancements. ****I have also worked as an Operations Lead for one and a half years. Here are some highlights to showcase my responsibilities: Managed operations for multiple teams across the Consumer Line of Business (LOBs) to ensure smooth workflows and operational excellence. Responsibilities included: **Collaborated with Program Managers, Technical Teams, and Schedulers to meet SLAs and maintain productivity. **Created, updated, and maintained process documentation and delivered accurate weekly and monthly reports. **Provided leadership, mentorship, and coaching to team leads and members to align with operational goals. **Balanced resource allocation and performance by managing interview standards, team size, hiring, and role transitions. **Reviewed metrics, prepared detailed reports, and presented insights during Monthly Business Reviews. **Conducted all-hands meetings to address team needs, assign responsibilities, and foster open communication. **Brainstormed and implemented innovative ideas to enhance service delivery and drive performance improvements. **Submit and discuss detailed data-oriented reports to client with other partners in Monthly Business Review ****I started with this project as an ambassador for Microsoft 365 support back in April 2020. My job role included: Supporting customers through Phone, Email or Chat We covered the issues of any Windows 10/11 and Office Personal for consumers Support for OneDrive for home users and non-commercial users ****I am proficient in a wide range of industry-standard skills to ensure seamless project execution. Here are some examples: • Leadership and Team Management • Communication and Interpersonal Skills • Data driven DecisionMaking • Strategic Planning and Problem Solving • Resource Management I'm excited to contribute to your team and help your company thrive in a remote-work environment. Let's connect and discuss how I can contribute to your success!!

Skilled M365 Consultant with expertise in Exchange, Microsoft Teams, SharePoint, OneDrive, Intune, Defender and Power platform. Apart from it providing support to various clients in Microsoft 365 environment with more than 5k hours. #UPWORK TOP RATED AGENT

Microsoft 365 Sr Consultant ,Manager MWP ,Microsoft Intune, Azure AD,M365 Hybrid , Exchange 2013, 2016, Microsoft 365 Defender , Microsoft 365 Email Security, Migration Expert , BitTitan , Sharegate, 15 Years experience in all Microsoft 365 Services , Automation using Groups and PowerShell. Manage Email Security , Conditional access policies , Deploy apps using Intune Platform . Manage Microsoft 365 Defender and Advanced Threat Protection. Manage email Security , enable the smooth mail flow.