Hire the Best ShiftHound Specialists

Customer Support Team Lead with 16+ years of experience across cable/telecom, tech startups, and logistics — including 6 years leading escalations for a major U.S. cable provider (Comcast) and 4+ years as Team Lead for a Canadian-based 3PL startup, where I managed email and chat support operations end-to-end. What I bring: • Team leadership: coaching, and quality oversight for support teams • Email & chat support at scale (Zendesk, Gorgias, Intercom, Salesforce, Hubspot) • Disputes Handling (Stripe, PayPal, Shopify Chargebacks) • Social Media and Content moderation • Long-term reliability: most of my contracts run 1–4 years

Top Rated Plus on Upwork with 100% Job Success Score, 38,000+ hours, and 84 completed projects, I help businesses improve customer experience, streamline operations, manage projects and teams, and build efficient processes—with AI integrated into the way I work. My work spans customer success, operations, and CRM management for SaaS, eCommerce, education, and service-based businesses — with a particular focus on client retention, dispute resolution, and building systems that keep teams and processes running smoothly without constant oversights. Core Expertise: Customer Success & Retention | Customer Support Operations | Client Onboarding | Community Management | Sales & Lead Management | Dispute Resolution & Retention | Operations Management | Project Management | Team Management | Client Communication | Process Improvement | SOP Development | CRM Management | Workflow Design | Business Coordination | eCommerce Operations Tools & Platforms: CRM, Sales & Customer Management: GoHighLevel, Close CRM, TimelinesAI, Salesforce Project & Team Management: Asana, ClickUp, Slack AI & Automation: Claude, ChatGPT, Zapier, Make, n8n Community & Digital Platforms: SKOOL, WHOP eCommerce: Amazon Seller Central, Keepa, Helium 10, Shopify, Thrivecart Outreach & Email: HubSpot (campaigns), Instantly (cold email), MailerLite, Kit (ConvertKit) Office & Docs: Notion, Canva, Outlook, OneDrive, basic WordPress admin Accounting: Xero AI & Automation: I treat AI and automation as practical tools, not buzzwords — using them to improve communication, streamline repetitive tasks, and keep processes and documentation clear and current

I'm a Shopify, BigCommerce, Klaviyo and ecommerce solution architect with 15+ years delivering platform migrations, integration architecture, and conversion optimisation for Australian retail, DTC and B2B brands. I specialise in complex ecommerce builds where strategy matters as much as execution: Shopify Plus migrations, B2B wholesale setups, subscription models, ERP and 3PL integrations, and loyalty program architecture that protects margin while driving repeat purchases. Notable projects include Kitchen Warehouse's migration from Netsuite to commercetools (50k+ SKUs), Splash Alley's BigCommerce B2B build with multi-tier pricing, and multiple Shopify migrations where clean product architecture and integration reliability were critical to success. I work as both strategist and implementer, building integrations using Make .com, Celigo, and n8n, while partnering with specialist developers when front-end or design work is needed. My focus is on delivering scalable, maintainable solutions that work in the long term, not quick fixes that create technical debt. Certified in Boomi iPaaS, Celigo, Prince2, and Google Data Analytics. Based in Melbourne, working with clients across Australia and internationally.

7 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness. I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality. I am knowledgeable in the use of the following CRM and Software: ✅ Go High Level ✅ Zendesk ✅ Qorox ✅ Sticky.io ✅ Intercom ✅FreshDesk ✅Hubspot ✅ Xencall Dial ✅ Active Campaign ✅ Vici Dialer ✅Zoiper ✅CRM ✅ Microsoft Office Suite, ✅ Google Docs and Google Sheet ✅ HelpScout ✅ Zoho CRM ✅ Reamaze ✔️Project Management Trello - Slack - Google Meet Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.

EMAIL AUTOMATION AND WORKFLOW SETUP PRO I am a NEWSLETTER AND EMAIL MARKETING EXPERT and a seasoned professional specializing in email campaigns, email automation, email workflow, optimization and metrics analytics reporting. My role is to show and give an understanding of content strategy, create automation and workflow according to client needs, design head-turner emails, audience segmentation, and analytics to deliver impactful and effective newsletters with an end-to-end workflow. 😉🤙🤙📧📨 I am proficient in the following email marketing apps: 🎯Flodesk 🎯Mailerlite 🎯AWeber 🎯Mailchimp 🎯Kit (ConvertKit) 🎯Constant Contact 🎯Keap 🎯Email Automation 🎯Emai Workflow 🎯Email Sequence ✨EMAIL MARKETING PACKAGE✨ 1. Welcome Email sequence 2. Weekly/Monthly Email 3. Email Automation and Workflow 4. Opt-in Forms 5. DNS Set-up 6. Apps Integration 7. Account Set-up 8. Metrics and Analytics Report Evaluation 9. Contacts Integration and Segmentation My key skills and responsibilities: ✔️End-to-end workflow from email template creation, graphics, GIFs to final draft for approval. ✔️End-to-end email automation (set-up triggers, time delays, email templates and leads segmentation. ✔️Content Strategy: I develop content strategies aligned with organizational goals. ✔️ Design Proficiency: Proficient in newsletter design, I ensure visually appealing and user-friendly layouts. ✔️ Audience Segmentation: Responsible for segmenting target audiences based on demographics, preferences, and behaviors. ✔️Analytics and Optimization: I create analytics reports to track key performance indicators (KPIs), including open rates, click-through rates, and conversion metrics. ✔️Email Marketing Platforms: Proficient in the following email campaign applications: Mailchimp, Mailerlite, FloDesk, AWeber, Zoho Marketing, and Constant Contact. ✔️Compliance: I keep abreast of email marketing regulations and ensure newsletters comply with relevant laws, such as GDPR or CAN-SPAM Act. ✔️Communication Skills: Possesses strong written and verbal communication skills ✔️Trend Awareness: I make sure to integrate innovative ideas to keep newsletters fresh, engaging, and aligned with industry best practices. To showcase my other skills, I am also proficient in the following: ➡️Graphic design using Canva ➡️Content creation ➡️Mail Merge ➡️Social media management ➡️Instagram and Facebook engagement To give impact and meaning to your newsletters or email campaigns, send me a message to get things started. Excited to work with you soon. 😉 Mary

Customer Support Specialist helping e-commerce brands deliver exceptional customer experiences through fast, professional email, live chat, and phone support. 𝐖𝐡𝐲 𝐜𝐥𝐢𝐞𝐧𝐭’𝐬 𝐡𝐢𝐫𝐞 𝐦𝐞? I help businesses to deliver fast, excellent customer support that increase customer satisfaction and improve customer relationship while reducing the workload of the business owners. 𝐈 𝐩𝐫𝐨𝐯𝐢𝐝𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐰𝐢𝐭𝐡; 💎 Customer Support 💎 Email Support 💎 Chat Support 💎 Phone Support 💎 Shopify Support 💎 Zendesk 💎 Freshdesk 💎 CRM Management 💎 Order Tracking 💎 Returns 💎 Refunds 💎 Administrative Assistance 💎 Calendar and Email Management 💎 Data Entry 💎 Appointment Scheduling 𝐓𝐨𝐨𝐥𝐬 𝐈'𝐦 𝐩𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐰𝐢𝐭𝐡 👩🏻‍💻🛠️ 💎 Customer Support Tools Zendesk | Freshdesk | Shopify | Kajabi | Salesforce | Hubspot | Georgias 💎 Communication & Collaboration Slack | Google Workspace | Calendly 💎 Productivity Tools ClickUp | Microsoft Excel | Word | PowerPoint 💎 Content & Marketing Tools Canva | CapCut | ChatGPT | HedraAI | Instagram | Facebook | Tiktok If you're looking for a reliable customer support specialist and virtual assistant who can help streamline operations and improve customer satisfaction, feel free to send me a message or click “𝙄𝙣𝙫𝙞𝙩𝙚 𝙩𝙤 𝙅𝙤𝙗.”