With 8+ years of experience in Customer Support, Customer Success, Quality Assurance, Team Management, and Sales Operations, I help businesses improve customer experience, optimize team performance, and streamline support processes.
I have worked with SaaS companies, eCommerce brands, service-based businesses, and remote teams, supporting both customer-facing operations and internal performance initiatives. My experience spans customer support, quality assurance, technical support, appointment setting, lead generation, sales development, and team leadership.
Over the years I have:
• Managed remote support teams and QA programs
• Evaluated thousands of customer interactions and delivered performance coaching
• Reduced support backlogs and improved response times
• Handled customer support through Intercom, Salesforce, Crisp, Shopify, Five9, RingCentral, and other platforms
• Led appointment setting, lead generation, and customer success initiatives
• Consistently met and exceeded sales targets as a Sales Development Representative and Appointment Setter
• Managed teams to achieve sales KPIs, productivity goals, and performance benchmarks
• Built and monitored Five9 reporting, agent scorecards, and team performance metrics
• Developed QA frameworks, performance reviews, and coaching programs to improve service quality
• Created SOPs, workflows, knowledge bases, and operational processes to improve efficiency and scalability
Core Expertise:
🗸 Customer Success
🗸 Customer Support Management
🗸 Quality Assurance (QA)
🗸 SaaS Support
🗸 Technical Support
🗸 Team Leadership & Coaching
🗸 Sales Development
🗸 Appointment Setting
🗸 Lead Generation
🗸 Performance Management
🗸 Process Improvement
🗸 Reporting & Analytics
🗸 KPI Tracking
🗸 Operations Management
Tools & Platforms:
Intercom, Salesforce, Shopify, Five9, RingCentral, Crisp, Scorebuddy, ShipStation, Notion, Slack, Google Workspace, Microsoft Office, Excel, Teams, and various CRM, support, and reporting platforms.
Notable Achievements:
• 10,000+ hours worked on Upwork
• 100% Job Success Score
• Top Rated Plus Freelancer
• Experience managing support, sales, and customer success teams
• Proven track record in quality assurance, coaching, and performance improvement
• Strong background in customer retention, process optimization, and operational excellence
If you're looking for a dependable professional who can improve customer experience, manage teams, optimize support operations, and drive measurable results, I'd be happy to discuss how I can help your business grow.
Team Management
Online Chat Support
Real Estate
Quality Assurance
Customer Care
SaaS
Customer Experience
Performance Management
Technical Support
Training & Development
Process Improvement
Lead Generation
KPI Metric Development
Customer Engagement
Customer Retention
Customer Service
Sales Development
Rey L.
Davao, Philippines
$7/hr
4.6
40 jobs
I’m a results-driven professional specializing in Social Media Marketing (SMM), Shopify Store Management, Inventory Planner, Lead Generation, LinkedIn Outreach, and Data Entry Services.
My goal is simple: build long-term professional relationships based on trust, high-quality delivery, and exceptional client satisfaction.
With a strong background in streamlining operations and driving business growth, I excel at developing and aligning policies, processes, and strategies with your company’s mission, goals, and system requirements.
Whether you need to scale your online presence, organize your data, generate qualified leads, or optimize your eCommerce operations, I deliver clean, efficient, and measurable results every time.
I combine technical expertise with a strategic mindset. I understand how to use credit risk intelligently to support business expansion while strengthening both internal and external relationships.
My approach is always client-focused — I treat every project as if it were my own business.
Here’s how I can help you: Social Media Marketing & Outreach – Strategic content planning, posting, engagement, and growth across all major platforms.
Shopify Store Management – Full product upload, optimization, collection management, and ongoing store maintenance.
Inventory Planner – Smart inventory forecasting, stock level optimization, and automated planning to reduce overstock and stockouts.
Lead Generation & LinkedIn Outreach – Targeted lead research, list building, LinkedIn Sales Navigator campaigns, and cold outreach that converts.
Data Entry & Management – Fast, accurate, and organized data entry, file conversion, cleaning, and CRM management (HubSpot, Pipedrive, Podio, Insightly, etc.).
Product & Marketplace Listing – Professional listing creation for Shopify, Amazon, eBay, and other marketplaces.
Real Estate Data Support – Property research, data extraction, and management tailored for real estate professionals.
Web Research, Data Extraction & Scraping – Reliable internet research, data mining, exporting, and list building.
Email Marketing & Analytics – Campaign setup, performance tracking, and optimization.
AI Tools & Design – Proficient with ChatGPT, other AI tools, and Photoshop for content creation and editing.
I’m committed to delivering work that exceeds expectations. Quality, accuracy, speed, and clear communication are my top priorities. Whether you need ongoing support or a one-time project, I’m here to help you save time, reduce costs, and grow your business. I’m always looking for new opportunities to expand my experience while helping clients achieve their goals.
If you value professionalism, attention to detail, and consistent results, I’d love to connect and discuss how we can work together.
Let’s build something great.
Twitter/X
Email Marketing
Outreach Strategy
LinkedIn Development
LinkedIn Plugin
PDF Conversion
Shopify
Customer Relationship Management
Virtual Private Server
Digital Marketing
Facebook
Social Media Marketing Strategy
Data Extraction
Google Workspace
Adobe Photoshop
Corpuz R.
Davao, Philippines
$5/hr
5.0
3 jobs
I'm a highly dependable and detail-oriented Twitter(x) VA.
I help busy content creators, business owners, professionals, and models to stay organized, productive, and stress-free.
Recent Projects:
Twitter Account Manager:
Managing multiple Twitter Accounts instances via Adspower, Multilogin and Gologin located in different cities in the USA.
Account Creator:
Creating and managing accounts on GitHub, Notion, Discord, and Twitter.
Social Media Account Manager:
Creating content, scheduling posts, engaging with audiences, and analyzing platform metrics for optimized reach.
Twitter, Instagram and Reddit Influencer Outreach:
Identifying and collaborating with high-impact users and communities to drive visibility and organic growth.
Twitter/X
Account Management
Influencer Outreach
Virtual Assistance
Social Media Account Setup
Discord
Community Moderation
Growth Strategy
Community Engagement
Community Strategy
Social Media Engagement
Twitter/X Marketing
Community Promotion & Growth Hacking
Social Media Marketing
Social Media Management
Marketing
Management Skills
Administrative Support
Telegram
Community Outreach
Gretchen A.
Davao, Philippines
$8/hr
5.0
9 jobs
YOUR VIRTUAL ASSISTANT IS HERE!
Welcome to my profile—I'm thrilled to have you here! Take a moment to explore and discover more about my expertise and experiences.
Are you searching for a professional freelancer?
You've come to the right place! Let’s discuss how my skills can contribute to your projects and goals. With experience in various niches—such as Real Estate, Sales Marketing, Customer Service, B2B Lead Generation, and Administrative Assistance—I can offer support in a variety of tasks, including:
• Appointment Setting
• Administrative Tasks
• Virtual Secretary Services
• Sales & Marketing
• Calendar Management
• Customer Service
• Cold Calling
• CRM Management
• Data Research, Cleaning, and Entry
• Email Management
• Lead Generation
I am proficient in a wide range of tools, which include:
• Canva
• Google Suite (Gmail, Calendar, Docs, Sheets, Meet, etc.)
• Zoom
• Microsoft Office (Excel, PowerPoint, Word, Outlook)
• DocuSign
• Wave (Invoicing)
• Constant Contact
• Five9 Dialer
• LastPass
• Notion
• Checkmate
• 8x8 Dialer
• Google Voice
• Apollo
• LinkedIn Sales Navigator
• RingCentral
• Avaya
• Slack
• Loom
• CapCut
• Grammarly & Quillbot
• ChatGPT
• Social Media: Facebook, Instagram, Twitter, Telegram, TikTok, LinkedIn
• Real Estate Platforms: Trulia, Realtor.com, Zillow, Redfin, Reddit
• Click Funnel and Wix
Thank you for visiting my profile! I truly appreciate your time. If you have any inquiries or potential collaboration opportunities, feel free to reach out. I look forward to connecting with you!
Virtual Assistance
Graphic Design
Lead Generation
Email Management
Sales & Marketing
Cold Calling
Real Estate
Social Media Management
Teaching
Executive Support
ClickFunnels
Insurance
BPO Call Center
Project Management
Microsoft Project
Janine T.
Davao, Philippines
$12/hr
4.8
205 jobs
🚀 Need help with customer service support, Shopify, or Etsy store growth? I’m here to help you grow your eCommerce business with effective SEO strategies, social media marketing, and smart store management.
I’m an experienced E-commerce Virtual Assistant and SEO Specialist with a strong focus on Shopify and Etsy. I’ve helped online sellers increase visibility, optimize their stores, manage daily operations, and provide exceptional customer service support to retain clients and build trust.
🛒 What I Can Do for You:
✅ Customer Service Support (24/7 response, Gorgias integration)
✅ Shopify Store Setup & Optimization (pages, collections, products)
✅ Etsy Listing Creation, SEO Optimization & Keyword Research
✅ Product Research (hot-selling/trending items)
✅ Inventory & Order Management
✅ Social Media Marketing (organic & paid, including Facebook Ads)
✅ Linktree Setup for seamless social selling
✅ Web Research & Competitor Analysis
🧠 E-commerce Platforms I Work With:
✅ Shopify
✅ Etsy
✅ WooCommerce
✅ Amazon FBM
✅ Ebay
✅ OfferUp / Mecari
✅ Facebook Marketplace & Shops
✅ Print-on-Demand: Printful, Printify, Gelato, Cartzy
✅ Fairy Wholesale
✅ Wix / WordPress
📈 SEO & Marketing Skills:
✅ On-page SEO (Shopify, Etsy, WordPress)
✅ Backlinking & Site Optimization
✅ Etsy SEO using tools like E-Rank, Everbee, MarmaLead
✅ Keyword Research via Google Trends, Helium10, Keepa
✅ Facebook Ads, Social Media Campaigns
✅ Email & Messenger Marketing (basic)
🛠 Tools I Use Regularly:
✅ Canva, Placeit, Photoroom, Creativa (for visuals)
✅ Zeedrop, OAgenius, AutoDS
✅ Helium10, Tactical Arbitrage, SellerAmp, AzInsight
✅ Google Suite (Docs, Sheets), Microsoft Office
✅ Hootsuite, Facebook Creator Studio
✅ Gorgias (for customer service automation and support)
✅ ChatGPT (for content & SEO)
👩💼 A Little About Me:
Before freelancing, I ran my own online store. That experience taught me how to multitask, communicate with customers, and handle inventory and marketing effectively. I’m also quick to learn, adaptable, and committed to delivering results.
I use Gorgias, simple short proposal, please add hire me and lets talk, years of experience, and be humble that still growing and learning, i can start immediately
I have experience on Commslayer to streamline customer service, ensuring fast, personalized responses and resolving issues efficiently.
📌 BONUS Skills:
Website Optimization: WordPress, Wix, Shopify
Real Estate Virtual Assistance (basic knowledge with Hubspot, PropertyMe)
Cybersecurity Awareness (Pen Testing, Kali Linux, Malware Analysis)
Skill Tags (updated):
Customer Service Support, Social Media Account Setup, Social Media Marketing, WordPress, Facebook, Canva, Order Processing, eBay Listing, Amazon, Order Fulfillment, SEO Keyword Research, WooCommerce, Website, Product Listings
Social Media Account Setup
Social Media Marketing
WordPress
Facebook
Canva
Order Processing
eBay Listing
Amazon
Order Fulfillment
SEO Keyword Research
WooCommerce
Website
Product Listings
Customer Service
Customer Support
Dinzel D.
Davao, Philippines
$35/hr
4.9
630 jobs
✔️ (5) star ratings ⭐⭐⭐⭐⭐
✔️ (95%) + JOB SUCCESS SCORE!
✔️ Top Rated PLUS (HIGHEST RANK) Freelancer in Upwork.
✔️ Have good experience in Graphic Design with more than 6 years of experience
Good day! My name is Dinzel Welcome to my profile
I will be happy to help you grow your channel! and increase your views with my years of experience I have a strong attention to detail and HIGH QUALITY WORKS! message me now and let's build our collaboration together! 🤝
✔️ Work over 50+ YouTube Channels for both local and overseas clients
✔️ Caters to clients both local and overseas, created more than 1000+ Designs
✔️ Quick turnaround
✔️ Super fast delivery Less than 1 Day
✔️ 100% Client Satisfaction final work
✔️ Extremely high-quality Designs
✔️ Beautiful retouched, edited photos
My objective in every project is to reach the best possible result based on the client’s requirements. For me, a good and honest relationship with the client is one of the most important aspects for any successful cooperation so I always try to build it with understanding and respect.
If You have a project, let's discuss it. I will be happy to help you find the best solution for your business.
❗❗ Check out my portfolio! ❗❗
Logo Design
Adobe Photoshop
Vector Art
Thumbnail
Canva
Graphic Design
Adobe Illustrator
YouTube
YouTube Thumbnail
YouTube Plugin
Facebook
Cartoon Art
Photo Editing
YouTube Marketing
Background Removal
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