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I'm a Microsoft Certified Solutions Expert, specialized in Microsoft Exchange OnPremise, Exchange Online, Hybrid Exchange, Migration's to Office 365 ,Azure, Google Cloud, Alibaba Cloud, Open Source CloudStack, AWS Cloud IT Professional with 20+ years of knowledge and hands-on experience in planning, designing and implementing complex solutions based on Microsoft technologies. Technical Knowledge and Skills: Microsoft Windows: - Operating Systems -- Windows Server: 2003 / 2003 R2, 2008 / 2008 R2, 2012 / 2012 R2 / 2016 / 2019 -- Client: Windows XP / Vista / 7 / 8 / 8.1 / 10 Messaging & Office: -- Microsoft Exchange: 2003, 2007, 2010, 2013, 2016, Office 365 -- Microsoft Office:2003/2007/2010/2013/2016/2019/365 Communication: -- Skype for Business -- Microsoft Teams Windows Server Roles: Active Directory, Group Policy, Failover-Clustering, Remote Desktop Services, RRAS, DNS, DKIM, DMARC, SPF, DHCP, WSUS Other Microsoft Products: -- SCCM, SCOM, SCSM Email Security Gateway: -- Barracuda, Cisco ESA, Proofpoint, SpamTitan, MailMarshal Virtualization & Cloud - Cloud: Microsoft Azure, Google Cloud, Alibaba Cloud - Hyper-V: 2008 / 2008 R2 / 2012 / 2012 R2 / 2016 / 2019 - VMware: vCenter 4.x, 5.x, 6.x (Basic Experience) - OpenStack Pike/RedHat OpenStack Platform 11 Soft Skills: -- Project Management -- Technical Account Management -- Vendor Coordination -- Capacity Planning -- Capex/Opex Budgeting Experience with OpenSource: - Operating Systems -- Linux (Basic Experience): Ubuntu, openSUSE, CentOS - Management / Monitoring -- SpaceWalk, Zabbix, Nagios - Automation: Azure ARM Templates, Azure PowerShell, Ansible (Basic Experience), AWS Cloud Formation, PowerShell Scripting - Backup Solutions - Arcserve UDP, Veeam Backup & Restore Security (Firewalls, Antiviruses, Email Filtering): - Firewalls: -- Recent: Kerio Control, pfSense (Basic Experience) -- Other: Dell SonicWall, Barracuda, FortiGate, Checkpoint, Sophos - Antivirus and Email Filtering: -- Recent: Inumbo Anti-Spam, ESET – Remote Administrator/Endpoint Security/File Security, Trend Micro - Worry-Free Business Security -- Other: Avast! Symantec Endpoint Protection / KasperSky DevOps Tools: -- Docker, SWARM, Terraform Managed Azure Stack Hub Worked Azure Stack RBAC, Plans, Offers, Subscriptions Managed Azure Stack using PEP

Looking for dependable remote IT support you can trust? I help small to medium businesses, startups, and growing teams keep their systems running smoothly by resolving issues fast and providing reliable day-to-day IT support. With 4+ years of hands-on IT Helpdesk and Technical Support experience, I bring a calm, solutions-focused approach to troubleshooting, user support, and system administration. Whether it’s fixing daily technical issues, securing your environment, or improving IT workflows, I make IT one less thing you need to worry about. I’m professional, responsive, and easy to work with comfortable supporting non-technical users, executives, and technical teams alike. 🔧 Core IT Expertise ✅ IT Helpdesk & Remote Support ✅ Microsoft 365 Administration (Exchange Online, SharePoint, Intune, Azure AD / Entra) ✅ Windows Server & Active Directory ✅ Networking (TCP/IP, DNS, DHCP, VLANs, VPNs) ✅ Security & Endpoint Protection (SentinelOne, MFA, access control) ✅ Virtualization (VMware, Hyper-V) ✅ Cloud & On-Prem Migration Support ✅ Scripting & Automation (PowerShell) ✅ Documentation & IT Best Practices 🧰 Tools & Platforms I’ve Worked With Ticketing Systems: ConnectWise Manage, ServiceNow, Autotask, Jira, Zendesk, Remedy, Halo RMM & Monitoring: Datto RMM, Ninja RMM, N-able, PRTG, SolarWinds Remote Support: ScreenConnect, TeamViewer, RDP, WebEx, ImmyBot 🖥️ Infrastructure, Hardware & Security Windows OS (XP → Windows 11) Microsoft Office & Business Applications Desktop, laptop, printer & peripheral support Wired & wireless network setup VPN & secure remote access Malware detection & system recovery ⭐ Why Clients Choose Me ✔ Top-Rated IT Helpdesk Technician ✔ Fluent English & professional communication ✔ Strong ticket ownership & fast response times ✔ Reliable, confidential, and detail-oriented ✔ Able to work independently or with MSP teams If you are looking for a reliable IT Support Engineer to keep your systems secure and your team productive, let’s talk. 📩 Send a message. I’m ready to help.

Available on US & UK timings. 24/7 Available 100% work Guaranteed. PROFILE OVERVIEW Need to reduce Microsoft Sentinel alert noise, strengthen Microsoft 365 security, or introduce AI into your SOC without losing human control? I help organisations, MSSPs and technology providers turn Microsoft security tools and manual SOC processes into measurable, automated and well-governed security operations. My work combines hands-on Microsoft security engineering, incident response, detection development and SOC leadership with Agentic AI, KQL, Python, Microsoft Graph, SOAR and security product architecture. I do not simply configure security tools. I help make them operational. Selected experience and outcomes: • Led 24/7 multi-tenant SOC operations across L1 and L2 investigation teams • Built and managed Microsoft Sentinel detection content across multiple workspaces • Contributed to an operational library of approximately 350 analytics rules • Reduced recurring false positives by more than 90% in selected environments • Designed an AI-assisted investigation platform for identity, email, endpoint, cloud and network incidents • Designed MCP-based security tools with controlled access to incidents, KQL, detections, coverage gaps and SOC recommendations • Developed contextual identity-risk logic using MFA, Conditional Access, device trust, token behaviour, application familiarity and threat intelligence • Architected a Windows vulnerability-remediation agent for an environment of approximately 7,500–8,500 devices and more than 1,500 applications • Delivered technical findings, executive reports, remediation roadmaps, runbooks and operational handovers MICROSOFT SECURITY SERVICES • Microsoft Sentinel architecture, onboarding and health assessments • Data connectors, analytics rules, automation rules and workbooks • Advanced KQL detection engineering and threat hunting • Microsoft Defender XDR incident investigation and response • Defender for Endpoint, Office 365 and Identity investigations • Microsoft Entra ID, Identity Protection, MFA and Conditional Access • Microsoft Intune security baselines, device compliance and endpoint hardening • Microsoft Purview, information protection, DLP and security posture improvement • Microsoft Graph and Azure Lighthouse integration • Microsoft 365 E5 security assessments and licence-utilisation reviews AGENTIC AI AND SECURITY AUTOMATION • AI-assisted incident triage, enrichment and evidence collection • Agentic investigation workflows with category-specific playbooks • Structured timelines, confidence scoring and remediation recommendations • Safe MCP tools for controlled AI access to security platforms • Human-in-the-loop containment and high-impact remediation • IOC enrichment using multiple threat-intelligence sources • Queue-based investigation processing, retries, monitoring and recovery • Logic Apps, Power Automate, Python, APIs and workflow orchestration • AI and automation readiness assessments for SOCs and MSSPs DETECTION AND INCIDENT RESPONSE • Phishing, BEC and compromised-sender investigations • Suspicious sign-ins, account compromise and identity-risk analysis • Malicious inbox rules, OAuth abuse and post-click compromise • Endpoint, malware and credential-access investigations • Threat-intelligence matching and IOC correlation • Analytics tuning, behavioural baselines and false-positive reduction • Evidence-based incident timelines and executive-ready reports • Session revocation, account containment, email removal, endpoint isolation and IOC blocking VULNERABILITY AND REMEDIATION • Vulnerability and exposure-management strategy • Patch-management architecture and provider design • Remediation prioritisation, ownership and SLA workflows • Exception handling, risk acceptance and evidence collection • Windows endpoint inventory and controlled remediation • Essential Eight-aligned vulnerability and patch-management planning SOC TRANSFORMATION AND LEADERSHIP • SOC operating models, analyst roles and permission structures • SLAs, escalations, shift handovers and quality controls • Investigation review, analyst mentoring and reporting • Customer communication and executive security reporting • SOC transformation roadmaps and measurable improvement plans • Fractional SOC management and security leadership • White-label delivery for MSSPs and consultancies CERTIFICATIONS CISSP | CISM | OSCP | OSCP+ | SC-100 | SC-200 | SC-300 | SC-900 Typical deliverables include executive findings, technical assessments, target architectures, KQL queries, configured detections, automation workflows, remediation plans, operating procedures, source code where applicable, testing evidence and structured handover documentation. Client-sensitive tenant names, identifiers and incident details are always anonymised. Send me a summary of your Microsoft environment, security challenge and desired outcome. I will help define a focused and practical approach.

As Microsoft 365 Support Engineer, I specialize in managing Office 365 applications such as Exchange, SharePoint, OneDrive, Office Apps, Teams, and Outlook. Additionally, I excel in the administration of Office 365 Business Accounts, including email migrations involving IMAP and PST. As Microsoft Intune expert, I possess a deep understanding of Microsoft Intune's capabilities. I excel in managing diverse device environments, including Windows, macOS, iOS, and Android platforms, ensuring consistent policy enforcement and security across all endpoints. In my role as a Technical Knowledge Manager, I am adept at facilitating discussions on the creation, modification, and updating of knowledge-based documents with clients. As a Process Analyst, I conduct root cause analyses, identify process gaps, and update or create knowledge articles as needed. Within the IT Helpdesk, I handle a wide range of service desk tasks, including Active Directory password resets, application troubleshooting, software/hardware issues, and mobile device management. Additionally, I am proficient in working on following support tools: - KaseyaOne - Auto Task ticketing System - Datto RMM - IT Glue - NinjaOne RMM - Fresh Desk Ticketing System Let's work together to streamline your IT operations and overcome any technical challenges you may face. Feel free to reach out with any inquiries or project opportunities. I look forward to collaborating with you!

I help businesses modernize and secure their IT environments with Microsoft 365. From architecting SharePoint sites and automating OneDrive onboarding to configuring Purview DLP policies, I ensure data stays protected and accessible. With hands-on experience in Intune, Active Directory, and complex O365 migrations, I deliver solutions that are reliable, compliant, and built to scale, without unnecessary licensing costs. I have led 20+ infrastructure overhauls including 3000+ mailbox migrations, 500+ Intune-managed devices, and secure Azure RDS farms. All deployed with zero production downtime. Here’s what I actually do: 1. Designed & deployed Intune policies for iOS and Windows, including Autopilot, Always-on VPN, and compliance rules 2. Led multi-forest AD and Exchange migrations for government and finance clients 3. Deployed Azure RDS farms with MFA, FSLogix, and VPN gateway access for 20+ remote sites 4. Rolled out Windows Virtual Desktop (WVD) with domain joins from remote locations 5. Implemented Azure Sentinel, Defender ATP, and email security via Mimecast and Barracuda With 15+ years of hands-on experience, I have led end-to-end projects in: ✅ Active Directory migrations ✅ Hybrid cloud rollouts with Azure IaaS/PaaS/SaaS ✅ Intune Autopilot, Always-on VPN, and app deployment for global teams ✅ Enterprise backup (Veeam, DPM), disaster recovery, and clustering ✅ Multi-site VPN, Citrix VDI, Windows Virtual Desktop (WVD), and Azure Files with FSLogix == Certified In: I have several Microsoft and AWS certifications and have renewed them time to time Microsoft Certified Solutions Expert (Office 365, Private Cloud, Messaging) MCITP, MCSA, MCSE (2003–2019 tech stack) Other than these, I have been a trusted partner with -Logsign -Sentinel one I have been the fortune of many clients in regulated industries including banking, healthcare, and government where security, continuity, and uptime are non-negotiable. My mission is to enable businesses to reach their maximum potential using proper Microsoft practices. Hurry Up now before its too late. A complimentary call is on me!

A Microsoft Certified Identity and Cloud Consultant with over 10 years of practical experience designing, implementing, and securing enterprise environments across hybrid and cloud-first infrastructures. ✅ Certifications: SC-300: Microsoft Identity and Access Administrator MS-102: Microsoft 365 Administrator Expert 💡 Expertise: Microsoft Entra ID (Azure AD) - Conditional Access, MFA, PIM, RBAC ADFS to Entra ID Migration | SAML / OAuth / SCIM Integration SSO Configuration for Enterprise & SaaS Applications Entra ID Cleanup, Governance & Lifecycle Management Microsoft Intune / Endpoint Manager - Device Compliance, Autopilot, App Deployment Azure Virtual Desktop (AVD) - Setup, Security & Optimization Azure Virtual Machines, Networking & Access Controls Office 365 & Exchange Online Administration & Optimization Microsoft 365 Security & Compliance - DLP, Sensitivity Labels, Retention Policies Active Directory Migration (On-Prem to Cloud) Zero Trust Implementation & Security Optimization ⚙️ What I Deliver: ✔️ End-to-End IAM & SSO Deployments ✔️ ADFS to Cloud Identity Migration (Fully Documented) ✔️ AVD & Intune Deployment for Secure Remote Access ✔️ Microsoft 365 Tenant Setup & Security Hardening ✔️ Enterprise DLP / Compliance / Conditional Access Policies If you’re looking for a skilled Microsoft Cloud professional who can handle identity, security, and migration projects from design to delivery, you’re in the right place. Let’s work together to build a secure and optimized cloud environment.