I help businesses deploy AI agents that actually work - turning customer conversations into conversions while reducing support costs.
Whether you're trying to:
✅ Answer FAQs
✅ Increase conversions / lead generation
✅ Build custom internal tooling
✅ Improve customer service
✅ Automate customer support
✅ Set appointments
✅ Give product recommendations
✅ Build custom knowledge bases
I'm confident in my ability to create a custom-tailored chatbot to your business that is safe, responsive, and most importantly, useful.
Here's how we typically approach these projects, broken into three clear phases so you always know where things stand:
🟢 Phase 1 – Agent Blueprint Mock
Discovery + high-fidelity prototype to validate conversation design & UX. This phase focuses on ensuring your users get an excellent experience when chatting with the agent. We'll also determine the best placement for your AI assistant (webchat on site, voice, Slack, MS Teams/Microsoft Co-Pilot, SMS, etc. - all no problem, just changes the build approach).
We'll work with a small subset of your data (minimal impact, whatever you're comfortable sharing) to train the bot and establish the prompts for tone and response style. If the agent primarily answers questions from a knowledge base, this phase moves relatively quickly (~7-10 days to get something in your hands), followed by a couple weeks of iterative refinement based on your feedback if necessary.
🟡 Phase 2 – Integration
Connect the approved blueprint to your data sources, business logic & APIs. This is where we address the technical meat and potatoes: Where is your data stored? What format? How large? How complex is access? All of these factors influence the timeline and cost of Phases 2 & 3.
🟡 Phase 3 – Deployment
Launch across your chosen channels (chat, voice, SMS, etc.) with monitoring baked in.
Our Approach:
We build primarily using platforms like Voiceflow and n8n.io, depending on your specifications. The benefits: modular design, visual workflows that help less technical teams understand the system, and you don't get stuck with custom code that only I can maintain (de-risking your solution).
The trade-off is these platforms have associated running costs. N8N is open source, so we can always spin up an instance in your own server architecture if preferred.
For projects with large datasets, I collaborate with a trusted full-stack developer & data analyst to ensure the cleanest process for both sides.
Investment:
Phase 1 (Agent Blueprint): $2,500 flat rate
Phases 2 & 3: Depends on complexity factors we'd need to discuss in detail
This phased approach is designed to iterate quickly, and de-risk the solution by getting something in your hands quickly to prove our aptitude before moving to full scale integration.
Love to discuss further to see if we're a good fit to build this project.
Conner Burton
Umbral.ai
Tools that I use:
🤖 AI Agent Platforms: VoiceFlow, N8N, MS CoPilot Studio
💡 LLM Integration: OpenAI, Claude, Custom APIs
⚡ Automation: N8N, Make, Zapier
🌐 Web Platforms: WordPress, React, Webflow, SquareSpace, Wix
🔗 Multi-Channel Deployment: Webchat, Voice, SMS, WhatsApp, Slack, MS Teams, Telegram
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