Bilingual (English/Spanish) Administrative Coordinator

Thank you to all that submitted. I have been busy and I am just now starting to follow up. I notice some people use an AI or automated cover letter with a typo. Be careful about using automation and AI to speak for you. Bilingual (English/Spanish) Customer Success & Administrative Coordinator MediMizer Software develops maintenance management software used by hospitals and healthcare organizations. We are looking for a bilingual English/Spanish professional who enjoys keeping customers informed, organizing information, and ensuring important tasks are completed. This position combines customer communication, administrative coordination, CRM management, and project follow-up. The goal is to improve the customer experience by ensuring requests are tracked, customers receive timely follow-up, and important projects continue moving forward. Responsibilities Create and route support cases from incoming emails and telephone calls. Follow up on open support cases using email templates to confirm issues have been resolved or to request updates from support staff. Maintain accurate customer, contact, and lead information in the CRM. Communicate professionally with customers in English and Spanish by email and telephone. Translate customer emails from Spanish to English when needed and review Spanish responses before they are sent. Track customer implementations, data migration projects, and other ongoing work to help ensure timely follow-up. Help management keep track of priorities, projects, deadlines, and outstanding action items. Review company documentation for clarity, accuracy, and completeness. Periodically review the company website and identify outdated or unclear information. Perform general administrative and organizational tasks as needed. Qualifications *Fluent in written and spoken English and Spanish. *Excellent written communication skills. *Strong organizational skills and attention to detail. *Comfortable following up with customers and coworkers. *Able to work independently and recognize when something requires attention. *Professional, dependable, and proactive. Experience with the following business applications is helpful but not required. We use Zoho CRM or Salesforce, QuickBooks Online, Microsoft Office 365, and Gmail. We do not expect candidates to have experience with every system, but they should be comfortable learning new software.