Bilingual Medical Call Center Representative (English/Spanish) | Remote

Luxor Eye Institute is seeking a professional, bilingual (English/Spanish) Call Center Representative to join our growing ophthalmology practice. We are looking for someone with excellent phone communication skills who can provide exceptional customer service while managing a high volume of inbound and outbound patient calls. The ideal candidate is friendly, organized, dependable, and thrives in a fast-paced medical environment. Responsibilities * Answer incoming patient calls professionally and efficiently. * Schedule, reschedule, and confirm patient appointments. * Make outbound calls for appointment reminders, recalls, and follow-ups. * Assist patients with questions regarding appointments, services, and insurance. * Accurately document all patient interactions. * Escalate urgent calls when appropriate. * Deliver an exceptional patient experience on every call. Qualifications * Fluent in English and Spanish (required). * Previous experience in a medical call center, healthcare office, or customer service role. * Excellent phone etiquette and communication skills. * Strong organizational and multitasking abilities. * Comfortable working with EMR/CRM systems. * Reliable internet connection and a quiet work environment. Work Schedule * Must be available during Pacific Standard Time (PST) business hours. Preferred * Experience in ophthalmology or another medical specialty. * Experience with RingCentral, Nextech, or similar phone/EMR systems. Spanish. We are looking for someone who is dependable, compassionate, and confident on the phone, with a genuine passion for providing outstanding patient care.