Salesforce Administrator

AGENCIES NOT ACCEPTED Position Overview: Our client is seeking a Salesforce Administrator to serve as the primary point of contact for day-to-day Salesforce support, ticket triage, and platform administration. Internal staff are currently absorbing a growing volume of Salesforce-related requests, and this role is being created to take ownership of that workload — fielding and resolving user issues, maintaining core Sales Cloud configuration, and troubleshooting automation — while working closely with an offshore development team on larger build and enhancement work. This position is being staffed on a part-time, corp-to-corp contract basis, with the potential to convert to full-time as business needs and platform demands grow. Key Responsibilities: -Serve as the front-line owner of the Salesforce helpdesk/ticket queue — triaging, prioritizing, and resolving internal user requests and issues in a timely manner. -Perform Salesforce administration across Sales Cloud, including user and license management, security/sharing settings, page layouts, record types, validation rules, and reporting/dashboards. -Troubleshoot, clean up, and optimize existing automations & integrations; identify and remediate broken, redundant, or inefficient automation or integration logic. -Support and maintain integrations between Salesforce and connected technologies, including payment processing platforms and other third-party tools. -Diagnose root causes of recurring user issues and recommend configuration or process changes to reduce ticket volume over time. -Act as a key liaison between internal business staff and an offshore development team — translating business requests into clear requirements, tracking work through to completion, and validating delivered changes. -Maintain platform data quality, documentation, and configuration hygiene as the org evolves. -Escalate complex development, integration, or architectural issues to the appropriate technical resource or offshore team as needed. Required Qualifications: -2 to 4+ years of hands-on Salesforce Administration experience, ideally within Sales Cloud. -Demonstrated experience providing end-user support/helpdesk services and managing a ticket queue (Salesforce-specific). -Working knowledge of Flow Builder, with the ability to read, debug, and modify existing automations. -Experience with core administrative configuration: users/profiles/permission sets, page layouts, validation rules, reports and dashboards. -Comfortable working directly with non-technical business users to gather requirements and explain solutions in plain language. -Strong written and verbal communication skills; able to collaborate effectively across time zones with an offshore development team. -Salesforce Administrator (ADM 201) certification, or equivalent hands-on experience. Preferred Qualifications: -Experience supporting or configuring integrations with payment processing platforms (e.g., Stripe, Authorize.net, or similar). -Experiencing supporting or configuring integrations with telephony solutions, contract management solutions like DocuSign, Conga, PandaDoc, etc. -Experience supporting or configuring integrations with document management solutions like integrating SharePoint, Google Drive, etc. -Strong familiarity with declarative automations, especially Salesforce Flows Employment Type: -Part-time contract, corp-to-corp (C2C) -Potential to convert to full-time based on performance and increasing business demand -Remote; collaborating with internal staff and an offshore development team -Reports To: Client-designated internal point of contact This role is staffed through our agency on behalf of our client on a corp-to-corp basis. We manage the placement relationship, including onboarding and engagement logistics; day-to-day work direction is provided by the client. AGENCIES NOT ACCEPTED