AI Call Center Coaching System

Posted 3 hours ago

Worldwide

Summary

We are building an AI-powered call center coaching platform for our solar sales organization. The project involves integrating Byteworth (VICIdial) APIs, Pipedream, and the OpenAI API to automatically retrieve daily agent statistics and call recordings, analyze calls for script adherence, rebuttal effectiveness, appointment quality, and coaching opportunities, then generate actionable management reports via Google Sheets and Discord. This is Phase 1 of a larger AI performance intelligence platform with ongoing development opportunities. I am looking for a long-term technical partner, not just someone to complete a one-time project. If Phase 1 is successful, there will be ongoing work building an AI Performance Intelligence Platform.

  • Less than 30 hrs/week
    Hourly
  • 1-3 months
    Duration
  • Intermediate
    Experience Level
  • Remote Job
  • Ongoing project
    Project Type
Skills and Expertise
Mandatory skills
Phone Communication
Graphic Design
Nice-to-have skills
PHP
HTML5
Activity on this job
  • Proposals:50+
  • Last viewed by client:1 hour ago
  • Interviewing:
    1
  • Invites sent:
    1
  • Unanswered invites:
    0
About the client
Member since Aug 8, 2014
  • United States
    La Habra8:32 AM
  • $28K total spent
    15 hires, 10 active
  • 1,502 hours

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