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Development & IT Consultation with Edward G.

5.0 · 28 reviews

Development & IT Consultation with Edward G.

5.0 · 28 reviews

I can provide recommendations on solutions to ServiceNow challenges, what modules to implement, what to build, what to outsource and what to perform internally. I can make recommendations on the size and scale of your team based on your client base, expected services to deliver and the depth and breadth of your partners. I can also recommend personnel to support you from an advisory, development or staffing perspective. I have implemented most features of ServiceNow at least once, and the common features multiple times across industries for globally recognized companies. I have stood up ServiceNow from scratch, migrated from one ITSM platform to another and even implemented Domain Separated environments. I have a deep passion for ServiceNow and I work to integrate it as the platform of platforms for SaaS and homebrew applications. Looking forward to solving your interesting challenges together.

Ask me about:
ITSM - Incident, Problem, Change, Request, Catalog, Knowledge
ITOM - Discovery
ITOM - Service Mapping
HAM - Hardware Asset Management
GRC - Governance, Risk Compliance
IRM - Integrated Risk Management
Virtual Agent
Performance Analytics
Integrations
Get personalized advice on:
AI Integration Chatbot Development Data Analysis & Reports IT Support & Services Web Programming servicenow itsm it strategy service now

You’re covered with payment protection so you can cancel and get a full refund up to 24 hours before your consultation.

Edward G.Status: Offline

About Edward

Edward G.Status: Offline
Principal Consultant, ServiceNow Enterprise Architect, Service Now Dev
100% Job Success
5.0  (28 reviews)
Los Angeles, United States - 10:43 pm local time
Hi! My name is Edward Goldbeck.

I am a ServiceNow Certified Technical Architect (CTA), prospective Master Architect, Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), ServiceNow Certified "NextGen" Instructor, Certified System Administrator (CSA), Certified Managed Services / Domain Separation Implementer and I have 30+ ServiceNow certifications and accreditations in total. I have worked on the ServiceNow platform as an administrator, architect, developer, product owner, and evangelist since 2013.

I currently juggle multiple roles, including ServiceNow Architect for a multi-national, publicly-traded company with over 3 billion in revenue, 20,000+ users worldwide across all major continents in 15 different ServiceNow instances. I also white label at multiple ServiceNow partner and customer firms as a ServiceNow Practice Director, Lead Developer, and Engagement Manager.

I have integrated ServiceNow to ServiceNow using Service Bridge as an accredited implementor, designed, developed, documented and certified ServiceNow Store apps and implemented ITSM, CSM, ITAM, HAM, SAM and custom scoped apps from greenfield as well as brownfield as a solo operator and as part of large, multi-national project teams.

In my prior corporate life, I ran IT Operations at a public company (over 1 billion revenue, 13 billion in assets, 1400+ users), with 25 staff nationally reporting to me across identity management, service desk, on-site support, application support, asset management, and IT engineering with a combined capex/opex budget of 3.5+ million annually. This role involved reporting up and down, to the VP of IT, Chief Financial Officer, Chief Technical Officer, and Chief Executive Officer using front end dashboards, visualizations within Performance Analytics, PowerBI and Tableau, and performance analytics.

I have developed, sourced, and implemented critical IT systems such as Atlassian JIRA, Microsoft Office 365, ServiceNow, ZenDesk, Solarwinds, Meraki MDM, LogMeIn Rescue, Dynamics CRM, Microsoft Flow, as well as designed and implemented network infrastructure for small offices (5-20 personnel) as well as major multi-level greenfield headquarters (3 floors, 500+ employees) from the network cabling, power cabling, wireless access, video conferencing and physical and logical security.

In terms of ServiceNow specifics, I have developed integrations to and from ServiceNow using Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and parsing methods. I have imported and coalesced CI and Asset data into the CMDB from tools like Meraki MDM, Solarwinds, Verizon, LogMeIn Rescue, Workspace One, Lenovo and CDW. I have built order guides and workflows between Oracle HCM and other ATS / HRMS tools to ServiceNow for onboarding and offboarding using Orchestration. I have built workflows for business units such as AP, AR, Internal Audit, Resident Operations, Sales, Marketing, and all major IT functions (PMO, Service Desk, Engineering, Compliance, Security, Etc.)

I am available early morning, afternoons, and weekends to work through your needs. I can make myself available for architecture, peer review, testing, administration, development, documentation, or any other deliverables that fit within my wheelhouse.

I would be happy to put my skills to use, supporting your needs within the ServiceNow ecosystem on a part-time basis. I am looking forward to speaking with you about the opportunity. Have an outstanding day!

Respectfully,
Edward E. Goldbeck
Principal Consultant | Goldbeck Technology LLC

What to expect

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    Before the consultation

    Here’s what Edward will need to know before you meet

    1. What challenges do you want to explore during this call?
    2. Are you currently working with a ServiceNow partner? If so, are you happy with them?
    3. Do you have your own internal team? If so, is it meeting expectations?
    Rating is 5.0 out of 5.
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    Kris C.
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    Jul 20, 2023
    Very experienced with servicenow.