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Accounting, Business & Legal Consultation with Jean D.

4.7 · 87 reviews

Accounting, Business & Legal Consultation with Jean D.

4.7 · 87 reviews

I can help you to work with your dispute cases in Klarna, PayPal, Stripe and any other platform. I have a high number of win cases and can help you to provide the best method and strategy to work on your cases.
Get personalized advice on:
Online Financial Trading Legal Applications & Registration Legal Disputes Legal Documents & Contracts Legal Research employment dispute alternative dispute resolution

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Jean D.Status: Offline

About Jean

Jean D.Status: Offline
VA / Customer Support / Dispute Agent / Klarna and PayPal
100% Job Success
4.7  (87 reviews)
city of san fernando, Philippines - 11:24 am local time
Hey! Thanks for visiting my profile. I have been in the Virtual world for almost 4 years. Expert in eCommerce, online store, eBay, and Amazon. I also know how to handle Shopify stores,s especially in dropshipping, answering emails, chat and confidence in taking phone calls. I have a background in basic photoshop and being Dispute Agent is a big plus for my experienced. You can also check my previous work to prove myself. Thank you and looking forward to working with you soon!



As a Team Leader



- I monitor the agent's progress to make sure everyone is productive.

- Giving them an exact task or quota based on the number of hours they work for the company.

- Creating modules and manuals for our training guide.

- Accepting the supervisor calls from our agent. Make sure every customer is happy and ready to provide a positive review base on their customer experience.



As a Virtual Assistant



- Manage all the tasks given within a day

- Provide accurate details and maintain all the files in sequence.

- Gain more knowledge and help the company to grow.

- Sending a daily report to the client.



Customer Service



- Assists all the customers with any concerns that they have.

- Provide the return and refund based on the company policy

- Make the customer happy and gain more positive feedback from our social media.

- Manage all the orders using the platform (Shopify, Seller Central, eBay, etc)



Order Processing



- Process the orders using Dropified or Oberlo

- Process manual orders by using the export orders in Shopify and send them to our supplier

- Manual Tracking upload using the tracking number from our supplier

- Negotiating the price with our supplier and finding the best supplier with cheaper but quality products (Dropshipping)



Collection Agent



- Call the customer to make sure their account is outstanding and out of the collection.

- Offer to waive some of the late fees to encourage the customer to pay their debt.

- Educated them about the credit score for paying their balance.

- Help the customer to settle their account by providing some instalment fee.



Dispute Agent (PayPal and Stripe Chargeback)



- Checking all the number of disputes

- Send appropriate evidence to win the chargeback.

- Record all the emails from the customer as evidence.

- Email and solve the case as much as possible to the customer close the case.

- Creating a report for win and loss cases.

What to expect

Schedule the consultation
Choose from the freelancer’s available days and times.
Get advice for your custom needs
Share details about your project and what you want to talk about. The freelancer will review and reach out if they have questions.
Join the Zoom meeting
1-on-1 meeting with the freelancer to discuss your needs and project.
Approve the work
The freelancer will finish up the documents you asked for and send them to you for approval:
    Before the consultation

    Here’s what Jean will need to know before you meet

    1. Tell me about yourself and what you want to talk about
    Rating is 4.7 out of 5.
    (87)
    5 stars
    80% Complete
    (70)
    4 stars
    16% Complete
    (14)
    3 stars
    1% Complete
    (1)
    2 stars
    2% Complete
    (2)
    1 star
    1% Complete
    (0)
    MP
    Matthew P.
    5.0
    Apr 28, 2026
    CS Shopify Administrator
    NT
    Nick T.
    5.0
    Apr 22, 2026
    PayPal Specialist for PayPal Check/Control
    OR
    Owain R.
    5.0
    Mar 19, 2026
    Remote Customer Service Representative (Inbox-Focused)
    GT
    Gyuri T.
    5.0
    Nov 20, 2025
    PayPal dispute expert
    EL
    EMPIRE TRADE SOLUTIONS L.
    5.0
    Mar 9, 2025
    Ecommerce Dispute/Chargeback Manager Jena is great in answering the disputes on paypal an shopify.