Academic & Operations Supervisor (Remote | Part-Time)

Academic & Operations Supervisor (Remote | Part-Time) 💰 Pay USD $8–$10/hour (depending on experience) ⏰ Hours 10–15 hours per week with the opportunity to grow into a full-time leadership position. About Us FrenchEtVoila is a growing Canadian tutoring company that provides personalized French, Math, and Science tutoring to students from Kindergarten to Grade 12 and adults. We are passionate about helping students succeed while providing exceptional customer service to families. We are looking for a reliable, proactive, and organized Academic & Operations Supervisor to help lead our tutors and administrative team while ensuring our daily operations run smoothly. This is not just an administrative role. We are looking for someone who enjoys leading people, solving problems, improving systems, and helping a growing education business succeed. What You'll Do Team Leadership Supervise tutors and administrative staff. Hold weekly tutor meetings. Hold weekly admin meetings. Follow up on assigned tasks. Coach and support tutors. Ensure accountability across the team. Academic Oversight Monitor lesson quality. Ensure tutors update Google Classroom. Verify attendance and homework completion. Track student progress. Help maintain high teaching standards. Operations Coordinate tutor schedules. Manage last-minute schedule changes. Ensure Standard Operating Procedures (SOPs) are followed. Solve day-to-day operational issues. Improve internal processes. Parent & Student Support Respond professionally to parent questions. Ensure students receive excellent service. Help resolve concerns quickly. Support student retention. Sales Support Follow up with prospective families. Help convert inquiries into enrollments. Encourage referrals. Support seasonal enrollment campaigns. Reporting Prepare a weekly report including: Team performance Completed tasks Outstanding issues Parent feedback Recommendations for improvement What We're Looking For Required Experience as a teacher, tutor, academic coordinator, or education professional. Previous experience supervising or leading a team. Strong English communication skills (spoken and written). Excellent organizational and time-management skills. Ability to manage multiple priorities independently. Reliable internet connection and quiet workspace. Available to work during Alberta (Canada) business hours. Preferred Experience in tutoring or education. Sales or customer service experience. Experience with Google Workspace. Experience using Trello, Asana, ClickUp, or similar project management tools. French language skills are an asset but not required. Key Performance Indicators (KPIs) Your success will be measured by results, including: 95%+ tutor task completion 95%+ administrative task completion Weekly tutor and admin meetings completed Parent inquiries answered within 24 hours Smooth daily operations with minimal owner involvement High tutor accountability Strong student and parent satisfaction Why Join Us? Flexible remote work Supportive team culture Opportunity to grow into an Operations Manager or Center Manager role Ongoing training and leadership development Make a real impact on students and families How to Apply Please submit: -Your resume. -A short video (2–3 minutes) introducing yourself and explaining why you are a great fit for this position. -Your internet speed test result. The word "Leadership" at the top of your application so we know you have read the full job posting. Answer the following questions: -Tell us about your experience leading or supervising a team. -Describe a time you solved a difficult problem at work. -Have you worked in education, tutoring, or customer service? Please explain. -How do you keep people accountable without constantly reminding them? -Why would you like to join FrenchEtVoila? We're excited to meet great candidates! Apply as soon as possible, as we'll be reviewing applications and scheduling interviews on a rolling basis.