Accounts Officer

Accounts & Billing Specialist (PACE / Self-Managed / Plan Maged Invoicing) — Ongoing Part-Time About Us We're a registered NDIS provider delivering Core and SIL (Supported Independent Living) supports to participants. We're a small, hands-on team and we're looking for a reliable freelancer to join our existing Accounts Team, based in Australia, to help our claims and invoices go out accurately and on time, every time. What You'll Do Process and submit NDIS claims through the PACE provider portal, ensuring claims match service delivery records and plan budgets Manage billing for self-managed participants, including preparing and issuing accurate invoices Manage billing for plan-managed and NDIA-managed participants as needed Reconcile claims and payments against invoices raised, flagging discrepancies or rejected claims quickly Own Accounts Receivable (AR) follow-up — proactively chase overdue invoices and outstanding payments, keeping communication professional and on-brand Maintain an aged receivables report and escalate at-risk accounts to the Accounts Team Maintain accurate, up-to-date billing records in Xero Flag any claims at risk of falling outside NDIS timeframes or budget limits before they become a problem Work closely with our existing Accounts Team, based in Australia, for day-to-day coordination, handovers, and sign-off on billing matters Must-Have Experience Must have hands-on experience with the NDIS PACE provider portal (claiming, plan budgets, service bookings) — this is a hard requirement, as you'll be working directly with our onshore Accounts Officer in Australia Experience billing self-managed NDIS participants specifically (not just plan- or agency-managed) Strong invoicing experience — accurate, timely, and able to handle multiple participants/funding types at once Proven experience with accounts receivable follow-up / debt collection — comfortable chasing overdue payments professionally and persistently Must have hands-on experience with Xero — this is a hard requirement, not optional Excellent attention to detail — NDIS billing errors cost time and money to fix Clear, professional written communication for participant and family follow-ups Nice to Have Broader NDIS provider back-office experience (SIL/Core supports, service agreements) Bookkeeping or accounts experience beyond NDIS-specific billing Experience working with small/independent NDIS providers (not just large organisations) How to Apply Please include in your application: A brief summary of your direct experience with PACE and self-managed NDIS billing Confirmation of your availability and typical weekly hours Your experience level with Xero Your hourly rate expectation We're looking to start ASAP with an ongoing arrangement for the right person — this can grow beyond the initial hours as we get to know your work.