Administrative Virtual Assistant

Job Title: Administrative Virtual Assistant **SOLICITATION WILL RESULT IN IMMEDIATE DISQUALIFICATION** Application Process Notice: Please submit your resume through the job posting. Applications submitted through other channels will not be considered and may result in disqualification. About the role: The Administrative Virtual Assistant provides high-level administrative and operational support to executive leadership, ensuring smooth daily operations, effective time management, and clear communication across internal and external stakeholders. This role also serves as backup support for the Sr. Virtual Assistant helping maintain continuity across billing, compliance, and reporting functions. Principal Duties: - Answer and screen incoming client and provider calls professionally, routing or logging them appropriately. - Maintain confidentiality of sensitive business information. - Assist with pulling SSIS reports daily for Ramsey and Washington County. - Assist with updating the attendance tracker and billing spreadsheet (notes entered, missing notes) and flag discrepancies for review. - Support monthly waiver audits by helping review client files for missing documentation, and tracking follow-ups with case managers. - Assist with auditing SSIS case notes for format compliance and documentation standards. - Help keep Airtable data accurate and up to date. - Help organize and maintain Google Drive/shared drive folders so files stay complete, linked, and accessible. Secondary Duties: Provide backup support for other administrative functions as needed. Position Specifications: - Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace. - Comfort with phone systems (e.g., Dialpad) preferred. - Reliable high-speed internet connection and remote work setup. - Available to work from 8:00 am to 5:00 pm CST Essential Training/Certifications: - Minimum of an associate's or bachelor's degree preferred, or equivalent professional experience. - Minimum of two (2) years of experience supporting executives or senior leadership in an administrative or virtual assistant capacity. - Experience handling inbound/outbound calls in a professional setting. Skills/Knowledge: - Strong organizational skills and attention to detail - Clear, professional phone and written communication - Ability to maintain confidentiality of highly sensitive information - Strong time management and prioritization skills - Ability to work independently on multiple tasks with minimal supervision - Problem-solving skills and sound judgment under pressure - Strong interpersonal skills and ability to build relationships with executives, colleagues, and external partners - Adaptability and comfort learning new software/platforms quickly