Agency Operations & Client Success Assistant

We are a small but growing Meta advertising agency that works primarily with local service businesses, and we are looking for a U.S.-based, part-time Agency Operations & Client Success Assistant to become a key part of the company as we scale. This is not a traditional virtual assistant role where you will simply wait for tasks to be assigned. We are looking for someone who can think on their feet, solve problems, take initiative, and fully own their responsibilities. A major part of the role will involve handling the day-to-day needs of the agency, including setting up automations, answering client questions, resolving small client issues, creating and editing videos, monitoring accounts, and helping keep projects moving forward. Responsibilities may include: •Responding to routine client questions and requests quickly and professionally •Putting out day-to-day “small fires” and resolving issues without always needing step-by-step direction •Building and troubleshooting simple GoHighLevel sub-accounts, workflows, automations, pipelines, forms, and notifications •Testing lead forms, automations, and lead delivery to ensure everything is working correctly •Monitoring basic campaign performance and identifying anything that may require attention •Reviewing metrics such as spend, leads, cost per lead, CTR, and CPC •Preparing and sending clear client updates •Updating reporting spreadsheets and keeping client information organized •Tracking client billing and payment status •Creating and editing videos in CapCut, including trimming clips, stitching footage together, adding captions, and producing simple advertising creatives •Organizing creative assets, campaign information, and internal processes •Helping create systems, documentation, checklists, and standard operating procedures as the company grows •Keeping the agency owner accountable and helping ensure the business stays on pace with its goals •Proactively identifying problems, inefficiencies, or missed opportunities and bringing forward potential solutions •Assisting with other operational, client-success, and administrative responsibilities as needed We are specifically looking for someone who is assertive, proactive, resourceful, and comfortable taking ownership. You should be able to make reasonable decisions independently, move projects forward without constantly asking what to do next, and recognize when something needs to be escalated. We want someone who will challenge us when necessary, improve the areas they are responsible for, and help raise the standard of the company. Soft skills are extremely important in this role. The right person will be: -A strong written communicator -Comfortable communicating directly with clients -Highly organized and detail-oriented -Assertive without being unprofessional -Able to solve problems independently -Comfortable holding others accountable -Willing to speak up when something is falling behind -Able to prioritize multiple client needs -Reliable and responsive during agreed-upon working hours -Interested in helping build a company, not simply completing isolated tasks Because we are a small company, this will be an important and highly visible position. You will have the opportunity to help lay the foundation for systems, processes, and standards that are not yet fully established. The ideal candidate will eventually become the owner of many of the agency’s day-to-day operational and client-success responsibilities, allowing the agency owner to focus more heavily on client acquisition, strategy, and business growth. Experience with GoHighLevel, CapCut, Meta Ads Manager, client communication, customer success, or digital marketing agencies is strongly preferred. You do not need to be an expert in every area, and many of our specific processes can be taught. However, you must be comfortable learning new platforms and taking responsibility for mastering your role. Position details: Part-time, approximately 10–20 hours per week to start Starting rate of approximately $25 per hour Remote Must be based in the United States Consistent availability is needed during normal business hours, preferably between 9:00 a.m. and 5:00 p.m. Mountain Time You will not necessarily work the full 9:00–5:00 schedule, but you must be able to check messages and respond to time-sensitive client needs during the agreed-upon window Long-term opportunity with room for increased hours, responsibility, leadership, and compensation as the agency grows