Air Cargo Customer Success Manager

Air Cargo Customer Success Manager Pelicargo is a new logistics-tech company that revolutionizes air cargo with a marketplace that allows freight forwarders to instantly book available cargo capacity with airlines. WHAT YOU GET TO DO... • Source quotes from airlines, and negotiate to secure the best options • Provide customers with quotes based on available freight opportunities • Book shipments offered by customers • Proactively communicate with customers on the status of their shipments • Assist with challenging requests and know when they should be escalated • Support the Pelicargo product development through your experiences and learnings YOU HAVE EXPERIENCE... • Demonstratable experience at an air freight forwarder, airline cargo department, or GSA. • Fluent in English - verbal and written • Working in a customer - facing role is a plus • Proven ability to maintain high levels of customer service • Strong verbal and written communication skills • Problem solving ability • Go-getter attitude with the ability to come up with solutions to challenges WORKING AT PELICARGO • Competitive monthly fixed compensation • Remote - Work in the comfort of your own home.