Amazon Connect & Amazon Lex Developer

Posted 4 weeks ago

Worldwide

Summary

We are seeking an experienced Amazon Connect & Amazon Lex Developer to design, develop, and support cloud-based contact center solutions on AWS. The ideal candidate will have hands-on experience with Amazon Connect, Amazon Lex, AWS Lambda, and related AWS services to build scalable customer engagement solutions across voice and chat channels. Key Responsibilities Design, develop, and maintain Amazon Connect contact flows, routing strategies, queues, and agent configurations. Build and enhance conversational AI solutions using Amazon Lex for voice and chat interactions. Develop and maintain AWS Lambda functions for backend integrations and business logic. Integrate Amazon Connect and Amazon Lex with CRM systems, APIs, databases, and third-party applications. Configure and optimize IVR, chatbot, and omnichannel customer engagement solutions. Troubleshoot and resolve production issues related to contact center applications. Collaborate with business stakeholders, architects, and development teams to gather requirements and deliver solutions. Participate in code reviews, testing, deployment, and support activities. Follow best practices for security, scalability, and performance optimization. Required Skills 2+ years of hands-on experience with Amazon Connect. Experience developing chatbots and voice bots using Amazon Lex. Strong knowledge of AWS Lambda, API Gateway, DynamoDB, SNS, SQS, SES, and CloudWatch. Experience with REST APIs and third-party system integrations. Proficiency in JavaScript, Node.js, Python. Understanding of contact center operations, IVR design, and customer experience workflows. Experience with Git, CI/CD pipelines, and Agile development methodologies. Strong analytical, troubleshooting, and communication skills. Preferred Skills Experience with Contact Lens, Customer Profiles, Tasks, Cases, or Campaigns. Knowledge of Salesforce, ServiceNow, Zendesk, or other CRM integrations. AWS certifications are a plus. Experience with Generative AI integrations within Amazon Connect and Amazon Lex. Connect & Amazon Lex Developer

More than 30 hrs/week
Hourly
6+ months
Duration
Intermediate
Experience Level
$15.00
-
$18.00
Hourly
Remote Job
Ongoing project
Project Type

Contract-to-hire opportunity

This lets talent know that this job could become full time.
Learn more

Skills and Expertise

Mandatory skills

Amazon Web Services

Amazon API Gateway

Activity on this job

Proposals:20 to 50
Last viewed by client:4 weeks ago
Interviewing:
1
Invites sent:
1
Unanswered invites:
0

About the client

Member since Apr 26, 2016

United States
Carrollton4:38 AM
305 hires, 35 active
137,944 hours

Explore similar jobs on Upwork

Software DeveloperHourly‐ Posted 7 months ago

ASP.NET MVC

Django

Python

AngularJS

JavaScript

jQuery

WordPress

Google Chrome Extension

React

CRM Development

Microsoft Dynamics 365

Microsoft Dynamics CRM

Microsoft Dynamics Development

Microsoft PowerApps

Single Sign-On

Develop AR Virtual T-Shirt Try-On WordPress/WooCommerce Plugin N…Fixed-price‐ Posted 4 weeks ago

Three.js

JavaScript

WordPress

AR Plugin

WooCommerce

3D Modeling

How it works

Create your free profile
Highlight your skills and experience, show your portfolio, and set your ideal pay rate.
Work the way you want
Apply for jobs, create easy-to-by projects, or access exclusive opportunities that come to you.
Get paid securely
From contract to payment, we help you work safely and get paid securely.