Amazon Connect Engineer

What You'll Be Working On Architecting and configuring Amazon Connect instances end-to-end: queues, routing profiles, hours of operation, agent hierarchies, DID/toll-free numbers Designing IVR and chatbot experiences using Contact Flows, Amazon Lex, and Amazon Q in Connect for generative-AI self-service Integrating Connect with core AWS services (Lambda, Step Functions, DynamoDB, S3, Kinesis, EventBridge) and third-party CRMs including Salesforce Implementing Contact Lens for real-time transcription, sentiment analysis, screen recording, automated evaluations, and post-contact summaries Building outbound campaigns (predictive dialer, SMS, email) and configuring Voice ID for caller authentication and fraud detection Automating infrastructure with CloudFormation/CDK or Terraform; establishing CI/CD pipelines via CodePipeline or GitHub Actions Must-Have Qualifications 3+ years building or operating cloud contact-center platforms 2+ years of hands-on Amazon Connect experience Proficiency in at least one of: Python, Node.js/TypeScript, or Java Deep knowledge of AWS core services: Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch Solid understanding of telephony fundamentals: SIP, WebRTC, PSTN, codecs, and contact-center metrics Experience with REST/JSON APIs, OAuth/SAML, and event-driven integrations Strong communication and documentation skills — you can translate business needs into a technical roadmap