Android Technical Support & Customer Service Assistant — Long-Term Positions

Customer Service and Android Technical Support — Three Long-Term Positions We are expanding our international customer-support and technology team and are looking for three dependable people interested in stable, long-term work. This is a varied, hands-on position combining: Customer service Android technical support TeamViewer remote assistance Sales and purchasing assistance Customer retention and marketing support CRM and general administration The starting rate is $3 per hour. Full product training, mentoring and structured onboarding will be provided. We are particularly interested in applicants with previous senior-support, supervisory or leadership experience. This is not initially a dedicated management position: everyone must be willing to perform hands-on customer support, technical support, sales and administrative work. However, strong performers may progress into positions with greater responsibility as the team expands. Pay and working hours Starting rate: $3 per hour Long-term work for successful applicants Our customer-service operation is open from 07:00 to 23:00 Central European time, using CET or CEST as seasonally applicable Flexible scheduled shifts of approximately 5–10 hours per working day Weekend availability is essential Exact schedules will be agreed according to availability and operational requirements Increased responsibility and progression are available based on reliability, ability and performance Team members must remain online, responsive and focused throughout their scheduled paid shifts. If an internet, electricity, health or attendance problem occurs, you must communicate immediately rather than disappearing without explanation. Responsibilities Help customers troubleshoot Android TV devices and applications Connect to customer devices using TeamViewer, AnyDesk or similar remote-support software Install, update and configure Android applications Diagnose technical problems methodically and resolve them safely Explain technical steps clearly and patiently Respond promptly to customer messages in professional English Understand customer requirements and help customers select and purchase suitable products or services Assist with customer follow-ups, retention, sales and marketing activities Update customer records, CRM systems and spreadsheets accurately Follow documented procedures consistently Protect confidential customer and company information Identify and escalate problems that cannot be safely resolved Take ownership of assigned work without requiring constant reminders Work independently and use initiative when appropriate Cooperate with colleagues and assist during busy periods Learn new systems, products and processes Suggest practical improvements when appropriate Essential requirements Good written and spoken English Minimum English typing speed of 35 words per minute with at least 95% accuracy Practical knowledge of Android devices and applications Experience using TeamViewer, AnyDesk or similar remote-support software Strong customer-service skills Confidence assisting customers with sales and purchasing enquiries A reliable Windows computer Stable primary internet with backup internet available Suitable power-backup arrangements Reliable attendance and punctuality Honest, clear and proactive communication Strong work ethic and a positive, can-do attitude Ability to follow instructions and documented procedures accurately Ability to work independently without constant supervision Ability to cooperate as part of a team Willingness to learn and accept constructive feedback Availability for flexible 5–10-hour shifts, including weekends Ability to handle customer and company information confidentially Desirable experience The following would be useful but is not essential: Previous leadership, supervisory or senior-support experience CRM and customer-record management Google Sheets, Excel or similar software Sales, customer retention or marketing support Android TV boxes, streaming devices or remote device support Working with international customers We value attitude, reliability, initiative and learning ability as much as existing technical knowledge. You do not need to know our products before joining because full training will be provided. However, you must have genuine technical aptitude, good English, commercial awareness and a strong work ethic. Limited experience is acceptable when supported by genuine ability and a willingness to learn. Exaggerated or false experience is not acceptable. We are building a positive, enjoyable and expanding international team. This position suits someone who wants more than a short freelance project and is interested in developing their skills, accepting responsibility and becoming an important part of the business. Selection process Shortlisted applicants will complete: An English writing, typing and technical-aptitude assessment Verification of a minimum English typing speed of 35 WPM with at least 95% accuracy A practical Android and TeamViewer exercise involving device connection, diagnosis and troubleshooting An initial paid practical trial Structured training and supervised onboarding if selected AI writing assistance is not automatically a problem, but every answer and experience claim must be truthful, personally understood and explainable during the practical assessment. Application questions Please answer every question personally: Describe your experience using TeamViewer, AnyDesk or similar remote-support software. What tasks have you personally completed? Which Android devices and applications have you personally configured or troubleshot? A customer reports: “My Android TV application was working yesterday, but it will not open today.” Write the exact first reply you would send to the customer. After receiving the customer’s reply, what would you check first, and why? What is your current English typing speed in words per minute? Include your accuracy percentage and state how it was measured. Describe your Windows computer, headset, workspace, internet connection, backup internet and power-backup arrangements. Which days and hours are you consistently available between 07:00 and 23:00 CET/CEST? Are you comfortable working flexible shifts of between 5 and 10 hours, including weekends? Do you currently have another job or client commitment that could overlap with these working hours? Describe any customer-service, sales, customer-retention or marketing experience you have. Have you previously supervised colleagues or taken responsibility for a team? If yes, explain exactly what you personally managed. Give an example of a work problem you solved using your own initiative. Why are you interested in a stable, long-term position with our team? If selected, when could you begin? Are you willing to begin at the advertised rate of $3 per hour? Begin your application with the words “Reliable Android Support” to confirm that you have read the complete description.