Appointment Setter / Customer Service Representative (Construction Company)

About Us We are a growing home improvement and construction company serving homeowners throughout New Jersey. We specialize in siding, roofing, windows, doors, gutters, decks, and exterior remodeling. We are looking for a reliable and professional Appointment Setter / Customer Service Representative to answer incoming calls, qualify leads, and schedule appointments for our sales team. Responsibilities * Answer incoming phone calls from homeowners. * Respond to missed calls and voicemails promptly. * Schedule appointments for sales representatives. * Qualify leads by asking basic project related questions. * Enter customer information accurately into our CRM. * Follow up with leads who have not yet scheduled appointments. * Confirm upcoming appointments. * Maintain professional and friendly communication at all times. Requirements * Excellent spoken and written English. * Previous experience in customer service, appointment setting, call center, or sales support. * Comfortable speaking with homeowners over the phone. * Strong communication and organizational skills. * Reliable internet connection and quiet work environment. * Ability to multitask while speaking with customers. * Experience using CRMs, Google Workspace, or scheduling software is a plus. * Construction, home improvement, roofing, or remodeling industry experience is a plus. Preferred Qualifications * Experience booking appointments for roofing, siding, windows, solar, HVAC, or home services companies. * Familiarity with handling inbound leads. * Ability to follow scripts while sounding natural and conversational. Performance Expectations * Answer calls promptly during assigned hours. * Maintain a high appointment booking rate. * Accurately collect customer information. * Provide excellent customer service and represent our company professionally. Working Hours * Monday–Friday * Eastern Standard Time (EST) * Flexible schedule available depending on candidate availability To Apply Please send us a message with the following: 1. A brief introduction about yourself. 2. Your relevant experience. 3. Any experience in appointment setting or call center work. 4. How would you handle an upset customer? 5. What CRM systems have you used? 6. What is your internet speed? 7. Are you comfortable working during U.S. Eastern Time business hours?