Appt Setter for Home Service Leads

We're looking for a reliable, persuasive **appointment setter / lead follow-up specialist** to help convert inbound leads into booked appointments for U.S.-based home service businesses. These are **warm inbound leads**: people who have already expressed interest in receiving a quote or learning more about a service. Your job is to contact them quickly, have a natural conversation, qualify them where needed, and get them booked onto the client's calendar. If you're good at getting people on the phone and turning inquiries into real appointments, there's strong earning potential here, plus room to grow into more lead volume and multiple client accounts as you prove yourself. One thing to know up front: you'll be representing **the client's brand** on every call, not our agency. When you phone a lead for a painting company, you *are* that painting company to them. A consistent, professional, friendly tone matters a lot. ## What You'll Be Doing * Call new inbound leads as quickly as possible after they come in * Follow up by phone and text when leads don't answer * Speak naturally with homeowners and build rapport * Understand what the prospect needs and answer basic questions * Handle common objections without sounding scripted or pushy * Book qualified prospects directly onto the client's calendar * Confirm appointments and follow up to help improve show rates * Keep lead statuses and notes updated accurately * Follow our contact cadence and lead-response SLA We care a lot about speed-to-lead. During agreed working hours, new leads should generally receive their first outreach within approximately **5 minutes** (within business hours). We're also looking for someone who keeps following up until they connect. Persistence is what separates a good setter from an average one. ## American English Accent Preference You will be speaking directly with middle-aged+ homeowners in the United States, so you should have native or near-native American English pronunciation, cadence, and conversational fluency. On the phone you should sound natural and immediately clear to an American homeowner, with little to no communication friction. Where you're from doesn't matter, how you sound on the call does. ## Who We're Looking For Nice to haves... if you: * Have previous appointment-setting, sales, call-center, or lead follow-up experience * Are comfortable making a high volume of outbound follow-up calls * Sound confident, warm, and conversational rather than robotic * Can think on your feet instead of reading a script word-for-word * Are comfortable handling objections and asking directly for the appointment * Are organized and disciplined about follow-up * Can respond quickly during your assigned working hours * Have reliable internet, phone/audio quality, and a quiet working environment * Can communicate professionally with our team Experience working with **home service businesses** such as painting, roofing, remodeling, plumbing, landscaping, windows, or similar industries is a major plus. ## Opportunity to Grow We work with multiple home service businesses and expect to continue adding more. We'll likely begin with a smaller number of leads so we can evaluate: * Speed of response * Booking rate * Appointment quality * Show rate * Communication quality * Reliability If you perform well, there is an opportunity to take on additional lead volume and potentially work across multiple client accounts. Please start your cover letter with 'home services' so we know you read this post. ## How to Apply Please include: 1. A short summary of your appointment-setting or sales experience 2. The types of leads or industries you've worked with 3. Your typical availability and time zone 4. Any relevant booking, conversion, or show-rate results you can share 5. **A 30–60 second audio or video introduction of yourself speaking naturally in English** The recording is required because spoken communication is one of the most important parts of this role. In your introduction, briefly tell us who you are, what appointment-setting experience you have, and why you think you'd be good at speaking with U.S. homeowners. Please do not submit a heavily edited or AI-generated voice recording. We want to hear how you naturally sound on a customer call. If you're responsive, persuasive, persistent, and good at turning warm leads into real appointments, we'd love to hear from you.