Ai Automation specialist needed multi-channel customers support and Social media automation n8n Make
Worldwide
I am looking for an experienced AI Automation Engineer to build a complete customer support and social media automation system for my e-commerce business using n8n and AI agents. The main goal is to reduce human involvement in handling customer communication and automate responses across multiple channels in a smart, scalable, and reliable way. The project includes developing the following systems: - An AI-powered website chatbot that can handle customer queries, product questions, and order-related support with proper context awareness and the ability to escalate complex cases to human support when needed. - A unified automation system for managing and automatically responding to messages coming from Instagram, Facebook Messenger, WhatsApp (optional), and email, with the ability to understand user intent, categorize requests, generate AI responses, detect urgent or negative sentiment, and route issues to a human support or ticketing system when required. - An automated content publishing system that generates and posts daily content across social media platforms such as Instagram and Facebook, including AI-generated captions, hashtags, and scheduled posting based on a content calendar, with an optional approval workflow before publishing. - All of these systems should be built using n8n workflows integrated with AI APIs such as OpenAI or similar models, along with proper integration of social media APIs and email systems. - I prefer the solution to be deployed on a self-hosted n8n setup on a VPS rather than n8n cloud, as it offers better scalability, fewer limitations, and more control for high-volume automation. I am looking for freelancers who have strong experience in n8n, AI integrations, API development, and automation systems, and who can provide previous work examples such as workflow designs, chatbot implementations, or social media automation projects. It is also important that they explain their proposed system architecture, workflow structure, and how they would ensure scalability, reliability, and efficient handling of data and context. This is a long-term automation project aimed at improving customer support efficiency, reducing response time, and enabling 24/7 automated engagement across all customer touchpoints while maintaining high quality and consistency.
$2,000.00
Fixed-price- ExpertExperience Level
- Remote Job
- Ongoing projectProject Type
Skills and Expertise
Activity on this job
- Proposals:50+
- Last viewed by client:2 weeks ago
- Interviewing:1
- Invites sent:0
- Unanswered invites:0
About the client
- United KingdomLondon2:26 AM
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