B2B Appointment Setter + Sales Operations

HUMAN is a communications and digital agency building an outbound sales operation focused initially on website engagements for nonprofit organizations. We are looking for an experienced B2B appointment setter and sales operations professional who can help us build, organize, and operate a high-quality outbound sales system. The role combines hands-on prospecting and appointment setting with the development of the systems, processes, and infrastructure required to make outbound sales organized, measurable, and repeatable. Responsibilities may include: • Researching and identifying qualified nonprofit organizations and decision-makers • Building and maintaining accurate prospect lists • Cold calling • Email and LinkedIn outreach where appropriate • Reaching executive directors, communications leaders, development leaders, and other relevant decision-makers • Conducting initial conversations with prospects • Qualifying opportunities before meetings are scheduled • Handling initial questions and objections • Managing consistent follow-up with prospects • Booking qualified 30-minute consultations with the HUMAN team • Managing appointment confirmations, rescheduling, and follow-up • Maintaining an organized sales pipeline • Tracking prospect activity, conversations, follow-ups, outcomes, and next actions • Helping define pipeline stages and qualification criteria • Developing and improving cold-call scripts and outreach messaging • Creating objection-handling and follow-up processes • Helping establish sales activity and performance reporting • Organizing sales documentation, prospect information, and sales-related Google Drive systems • Helping evaluate and improve CRM and sales technology workflows • Documenting the sales process so it can be used consistently by additional team members in the future The objective is to build a clear system that moves prospects through: Prospecting → Outreach → Conversation → Qualification → Follow-Up → Consultation → Proposal → Closed Opportunity We care about the quality of conversations and opportunities being created, not simply the number of meetings placed on a calendar. Experience working with agencies, websites, marketing services, consulting, professional services, or other higher-value B2B offerings is especially relevant. We are looking for someone who understands both the execution of outbound sales and the operational systems behind it. You should be comfortable taking ownership of your workflow, communicating clearly, keeping accurate records, identifying problems in the sales process, and recommending ways to improve the system. When applying, please include: • Your experience with B2B appointment setting and cold outreach • The types of services or offers you have previously worked with • Your experience sourcing and researching leads • How you typically qualify prospects before booking meetings • CRM and sales systems you have built or managed • Your experience developing scripts, follow-up systems, and sales processes • How you would approach building an outbound sales operation from the ground up • Your current availability and preferred working arrangement