Behavioral Health Operations Manager

Project Type: Ongoing Experience Level: Expert Hours: 20–40 hrs/week (or specify) Duration: Long term Category: Project Management / Operations / Healthcare Administration About Us We are a growing behavioral health practice dedicated to providing high-quality therapy services to individuals across the lifespan. Our compassionate clinicians bring decades of experience supporting individuals, couples, and families as they navigate a wide range of life challenges. We collaborate closely with each client to develop personalized treatment plans that align with their unique goals, needs, and values. Kin-Etic Behavioral Health (KBH) is seeking an experienced Operations Manager who is detail-oriented, highly organized, and well-versed in behavioral health and healthcare operations. The ideal candidate will design and implement processes and protocols that optimize workflows, strengthen compliance, and support the efficient day-to-day functioning of our dynamic and expanding practice. This role requires someone who can work both independently and collaboratively to ensure smooth, effective operations across the organization. Key Responsibilities • Develop, write, and refine Standard Operating Procedures (SOPs) and workflows • Conduct SWOT analyses, identify gaps, and implement recommendations • Lead Continuous Quality Improvement (CQI) processes • Analyze current systems and produce reports with findings, recommendations, and implementation timelines • Support staff before, during, and after rollout of new processes and protocols • Develop and conduct staff training for new hires and existing employees • Collaborate closely with the CEO to execute organizational priorities • Ensure compliance with HIPAA and behavioral health regulations • Utilize and optimize Electronic Health Record (EHR) workflows • Provide strong written and verbal communication across teams Required Skills & Experience • Experience in behavioral health or healthcare operations • Strong critical thinking and problem solving abilities • Highly detail oriented, including comfort with minutia • Proven time management systems and organizational strategies • Experience writing SOPs, policies, and operational documentation • Experience with project management and implementation oversight • Strong technical writing and report writing skills • Intermediate to advanced computer proficiency • Understanding of HIPAA and compliance requirements • Experience developing and delivering staff training • Ability to work independently and manage multiple priorities Preferred Experience • Operations Manager, Practice Administrator, or similar role • Leading organizational change and supporting staff through transitions • CQI, workflow optimization, and system analysis Deliverables • Completed SOPs and operational protocols • SWOT analysis + recommendations • CQI reports with implementation schedules • Staff training materials and documentation • 30 day transition plan with milestones • Operational improvement roadmap Ideal Candidate You thrive in structure, enjoy building systems from the ground up, communicate clearly, and can confidently take ownership of operations. You understand the behavioral health environment and can balance compliance, efficiency, and staff support.