Bilingual Customer Service Associate | Portuguese

Bilingual Customer Service Associate (Portuguese+ English) About the Role Peak Support is looking for a Bilingual Customer Service Associate (Portuguese/English) to join our growing team. If you’re passionate about helping customers, thrive in a fast-paced environment, and communicate clearly across multiple platforms, we’d love to hear from you. What You'll Do - Provide customer support via email, chat, and phone - Deliver accurate, timely, and professional responses to customer inquiries - Identify issues and provide effective, customer-focused solutions - Work across voice, non-voice, or blended support channels - Maintain high-quality standards while meeting performance metrics - Collaborate with team members and supervisors to improve customer experience What We’re Looking For - Fluency in English and Portuguese(spoken and written) - 1+ year of customer service experience (BPO experience preferred) - Strong communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Solid problem-solving and critical thinking skills - Basic to intermediate proficiency in Microsoft Office (especially Excel) - Strong attention to detail and organizational skills - Ability to work independently with minimal supervision - Willingness to complete required training - Flexible availability, including weekends and holidays Key Traits for Success - Empathy and a customer-first mindset - Excellent listening and communication skills - Sound judgment and decision-making ability - Adaptability in a constantly evolving environment - Team player with a collaborative attitude Why Join Us? - Supportive and collaborative team culture - Opportunity to grow within a fast-scaling company - Flexible and dynamic work environment Peak Support and our Work-from-Home PLUS model At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry. Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.