Customer Support Specialist (Dutch) – Long-Term role in E-commerce

Are you someone who genuinely enjoys helping customers and takes pride in delivering high-quality support? We are looking for a reliable and proactive Customer Support Specialist to join our growing remote team. You will be supporting multiple e-commerce brands and play a key role in creating excellent customer experiences. This is a long-term opportunity for someone who wants stability, growth, and responsibility. What You’ll Do As part of our support team, you will be responsible for handling daily customer communication and ensuring smooth operations. Your tasks include: - Responding to customer inquiries via email, chat, and online platforms - Handling questions about orders, returns, deliveries, and complaints - Providing clear and friendly solutions - Working with CRM and helpdesk tools - Keeping customer records accurate and up to date - Identifying recurring issues and improvement opportunities - Collaborating with team leads and colleagues - Handling phone support You will receive structured onboarding, clear processes, and ongoing support. Who We’re Looking For We’re looking for someone who takes ownership and works with care. You: - Have excellent written and spoken Dutch - Have experience in customer support (1+ year preferred) - Are well-organized and detail-oriented - Are proactive and solution-focused - Are reliable and consistent - Are comfortable working with digital tools and CRM systems - Want to grow within a long-term remote role Experience with e-commerce platforms, Zendesk, or marketplaces like bol.com is a plus, but not required. What We Offer - Long-term, stable remote collaboration - Flexible working hours (in consultation) - Competitive hourly/monthly compensation - Clear growth opportunities - Supportive, professional team culture - Performance-based rewards We focus on quality, trust, and long-term partnerships. How to Apply Please include: - A short introduction about yourself - Your relevant experience - Your availability (hours per week) + maximum work hours per week - Your desired hourly rate - Your experience with phone support and whether you are willing to handle calls We’re looking forward to working with you.