Customer Service Specialist - Real Estate Marketing

Are you passionate about browsing homes on Zillow or Realtor.com? So are we! Join our growing real estate marketing team! We help real estate agents in the greater Maryland area elevate their listings with professional photography, videography, custom design, and more. Position Overview: We’re seeking a motivated, positive individual to support our administrative team during weekends (Saturday and Sunday). This is a part-time, weekend-only position, ideal for someone looking to work remotely while providing top-tier customer service. About Hometrack: For the past 20 years, Hometrack has provided realtors and businesses with high-quality services—professional photography, Matterport 3D tours, videography, drone photography/videography, virtual staging, custom design, and printed marketing materials. Our team of skilled photographers, videographers, and designers offer personalized service with quick turnarounds. Although based in the Baltimore metro area, our services extend nationwide. Requirements: 2+ years administrative experience Proficient in macOS Excellent organizational skills with the ability to multitask Friendly, positive attitude Strong customer service background Skills: Excellent verbal & written communication Attention to detail Problem-solving skills Time management Technologically adept Responsibilities: Handle incoming calls and emails from clients scheduling our services Manage schedules for multiple photographers based on service type, location, and property size Assist the Sales Team with quotes Create and maintain invoices Schedule meetings/trainings for departments Maintain various reports Schedule: Monday - Thursday 4 pm - 6pm EST