Bilingual Customer Service Representative

At Payvantage, our Bilingual Customer Service Associates are the voice of our brand and a key part of delivering exceptional client experiences. In this role, you’ll support customers through phone, email, and live chat while providing clear, helpful solutions in a fast-paced, team-focused environment. You’ll build strong relationships, resolve questions with confidence, and help customers get the most value from our products and services. We’re looking for someone who is professional, detail-oriented, and genuinely enjoys helping people-someone who thrives on communication, problem-solving, and making a positive impact every day. Responsibilities: • Respond promptly and professionally to incoming customer inquiries by telephone, or email / Help Chat • Conduct inbound/outbound communications to existing customers using telephone, email, and Chat • Maintain an updated knowledge of the organization's products, services, and customer service policies • Document customer interactions, compiling documents and forwarding information to interested parties • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits • Assist clients by demonstrating the use of goods and programs and answering any questions they may have • Participate in training opportunities provided by the organization or by outside entities • Establish and maintain good rapport with customers by using positive language and anticipating their needs Qualifications: • Bilingual speaking and listening skills (Spanish). • 2+ years of previous customer service experience a plus • Friendly and welcoming manner with clients and other members of the customer service team • Extensive knowledge of the company's policies, procedures, goods and services • Familiarity with customer-relationship management (CRM) software programs • Ability to explain complex concepts in a clear, simple manner to customers • Strong command of written and verbal English • Ability to maintain a calm and polite manner in stressful situations • Willingness to cooperate with customers and management to resolve any issues that may arise • Office and database software skills. • Negotiation and conflict resolution skills. • Ability to prioritize, multi-task and manage time effectively. • Ability to work independently or in a team setting based on business needs • Detail orientated This position requires high speed internet access (100 MBPS), Windows OS, video access (MS Teams) and a USB headset. Qualified candidates must have availability to work a five day, 40 hour work week within the hours of 8am-8pm Monday-Friday, 9am-8pm Saturday, and 10am-7pm Sunday Central Standard Time An example of a schedule may be Sunday: Off, Monday:11-8, Tuesday: Off, Wednesday - Saturday: 10am-7pm