Bilingual Dispatcher / Customer Service Representative

Bilingual Dispatcher / Customer Service Representative About the company We are a home services company serving customers across the United States. Our team handles scheduling, dispatching, and customer communication for technicians in the field, including HVAC, plumbing, electrical, roofing, and landscaping services. Our customers call us when something in their home is broken or urgent. The person who answers that call sets the tone for the entire experience. About the role We are looking for a Bilingual Dispatcher and Customer Service Representative who can manage incoming calls, schedule and coordinate technician appointments, and keep customers informed and calm even when things do not go as planned. You will be the voice of our company for many of our customers. Clear communication, a calm and professional tone, and the ability to juggle multiple moving pieces at once are essential. What you will do Answer inbound calls and respond to customer inquiries professionally in English and Spanish: Schedule, confirm, and adjust technician appointments based on availability and urgency: Communicate proactively with customers when schedules change, technicians are delayed, or follow-up is needed: Maintain accurate records of customer information, appointments, and service notes: Handle frustrated or urgent customer situations calmly and find solutions quickly: Coordinate with technicians in the field to confirm job details and timing: What we are looking for: One hard requirement. Everything else we treat as a strong plus. The one non-negotiable: Strong English fluency, spoken and written. You will be speaking directly with US-based customers daily and must be clearly understood without difficulty. Strong candidates will have most of these: 3 or more years of experience in dispatch, scheduling, customer service, or call center work Bilingual fluency in English and Spanish, written and spoken Comfortable handling a high volume of calls and messages while staying organized Calm, professional phone presence, especially when customers are frustrated or anxious Strong attention to detail when entering and managing scheduling information Proactive communicator who follows up without being asked These will make you stand out: Experience with ServiceTitan, Housecall Pro, Jobber, or similar field service management software Background working with home services, trades, or field service businesses Experience managing same-day schedule changes or emergency dispatch situations What we care about beyond the resume Calm under pressure. Customers calling about a broken air conditioner in the summer are not always patient. You stay steady. Ownership. If something falls through the cracks, you catch it and fix it, not wait for someone else to notice. Clear communication. Customers and technicians both need to understand exactly what is happening and when. Reliability. This role depends on consistent availability during scheduled hours. How to apply: Submit your resume. Shortlisted candidates will receive communication from our part.