Bilingual (Spanish/English) Customer Success & Sales Specialist — Full-Time, Long-Term

We're a growing US-based company offering a simple monthly subscription service to Spanish-speaking small business owners across the United States. Our customers are hardworking, no-nonsense people who buy from people they trust — and your job is to be that person. What you'll do: Be the friendly first contact for new customers over WhatsApp (text + voice notes) — welcoming them, answering questions, and collecting a few simple items from them so our team can deliver a great product Follow up with warm leads through a short trial period and guide them to becoming paying subscribers (proven scripts provided — you'll never start from zero) Make occasional friendly phone calls to leads who went quiet Keep a simple tracking sheet updated so the team always knows where each customer stands Work closely with the owner (English) via a team chat — fast, casual, supportive environment What we're looking for: Native-level Spanish (Latin American) and solid conversational English Warm, upbeat texting style — you sound like a person, not a script Comfortable recording voice notes and being the "face" of the company with customers (a short intro video will be part of the role) Sales or customer service experience preferred (commissions await if you're good at gently closing) Reliable internet plus a backup plan (phone data) — non-negotiable Available full-time on a US Central Time schedule, Mon–Sat, with flexibility What you get: Full-time, long-term role — we're building something that lasts and want you growing with it Competitive monthly base + performance bonuses paid reliably, always on time All scripts, training, and tools provided — plus an owner who answers fast and has your back To apply (required — applications without these are skipped): A 60-second Spanish voice note or video: pretend I'm a small business owner who just showed interest in a service — welcome me and make me feel taken care of. Don't be perfect; be warm. 2–3 sentences in English about your customer service or sales experience Your internet setup + backup, and confirmation you can work US Central hours Start the application with the word "Listo" so we know you read this