Bilingual Virtual office Assistant (Colombia Only) – $7.00/hr – Lead Gen, Billing & Customer Service

We are seeking a proactive, communicative, and detail-oriented Bilingual Virtual Assistant based in Colombia to support our growing business. In this role, you will lead customer outreach and follow-ups, handle day-to-day customer service, send simple estimates/invoices, and maintain our Google Business Profile. ​This is a remote position supporting a North American client base. No formal accounting background is required—just strong organizational skills, high attention to detail, fluent English, and confidence communicating with clients. ​Key Responsibilities ​Estimates & Invoicing: Draft and send routine client estimates and invoices using simple templates or our CRM, record payment statuses, and send friendly follow-up reminders for outstanding bills. ​Lead Generation & Prospecting: Research local/industry prospects, build outreach lists, and assist with initial outreach via email or web forms. ​Customer Follow-Up & Nurturing: Follow up on sent estimates, new inquiries, and past leads via phone or email to help convert prospects into paying clients. ​Customer Service: Handle incoming customer calls, emails, and messages; answer basic inquiries, resolve minor issues, and log details in our system. ​Google Business Profile Management: Keep our Google Business Profile up to date, draft professional responses to customer reviews, and help request reviews from satisfied clients. ​Requirements & Qualifications ​Location: Must be residing in Colombia. ​Language: Native Spanish speaker with fluent/advanced C1–C2 English (spoken and written). ​Experience: 1–3+ years in customer service, virtual assistance, or administrative support. ​Core Tech: Google Workspace (Sheets, Docs, Gmail) and basic CRM/communication platforms (Slack, Zoom). No accounting software knowledge required. ​Key Skills: Strong attention to detail with numbers, clear written communication, and comfortable making/receiving customer calls in English. ​Work Setup: ​High-speed, stable internet (minimum 30 Mbps) + backup plan during outages. ​Quiet, dedicated workspace with a high-quality noise-canceling headset. ​Working Hours & Compensation ​Schedule: Part-time or Full-time (~[15 – 40] hours/week) strictly aligned with US Eastern Standard Time (EST) business hours. ​Pay Rate: $7.00 USD / hour (fixed rate). ​Trial Period: Selection includes a short paid trial task (e.g., preparing a sample estimate and mock follow-up email) to assess attention to detail. How to Apply ​To show you pay attention to detail, please begin your proposal response with the code word "Colombia Operations". ​In your application, please share: ​A brief summary of your administrative or customer service experience. ​An example of a time you followed up with leads or managed client communications. ​Your availability in hours per week working within US Eastern Time (EST).