Build AI Next Best Action (NBA) Engine + GenAI Pre-Call Assistant

Build AI Next Best Action (NBA) Engine + GenAI Pre-Call Assistant Looking for an AI/ML developer to build a CRM-based AI recommendation engine that predicts the best next action for sales/customer teams and generates personalized pre-call scripts. Requirements: Integrate CRM data (Salesforce/HubSpot), customer profiles, emails, calls, and engagement history Build ML models for: Customer engagement prediction (propensity scoring) Preferred communication channel Best time/action recommendation Opportunity identification Develop GenAI assistant to create: Customer summaries Personalized pre-call scripts Talking points Follow-up recommendations Email drafts Build AI agent workflow using LangChain/LangGraph/CrewAI or similar Integrate recommendations into Salesforce/HubSpot or custom dashboard Provide confidence scores and reasoning behind recommendations Implement security, audit logs, and AI governance controls Preferred Skills: Python, ML, OpenAI/Azure OpenAI/AWS Bedrock, AI Agents, APIs, Salesforce/HubSpot, Vector Databases Deliverables: Working MVP AI recommendation engine GenAI pre-call assistant CRM integration Source code & documentation Please share examples of similar AI, ML, CRM, or recommendation projects completed.