Build Tenant Communication Chatbot with GoHighLevel & Claude API Integration

PROJECT BRIEF: Tenant Communication & Self-Help Chatbot Overview Build an AI-powered chatbot integrated into GoHighLevel that handles tenant communication, maintenance requests, and guided self-help troubleshooting. The system should reduce operational overhead by automating routine inquiries and empowering tenants to resolve common issues independently before escalating to contractors. Core Features One: Inbound Communication Hub Accept tenant messages via text, email, or chat interface. Route all inquiries through AI layer first. Only escalate urgent or unresolvable issues to owner for approval. Two: Frequently Asked Questions Bot responds instantly to common questions: rent due dates, lease terms, payment methods, move-in/move-out procedures, maintenance request process, house rules, property policies. Three: Self-Help Troubleshooting Guides Bot walks tenants through step-by-step solutions for common issues before dispatching a contractor: — Plunging a toilet — Clearing a clogged drain — Resetting a tripped circuit breaker — Relighting a pilot light on furnace or water heater — Adjusting thermostat settings — Changing light bulbs and batteries — Unclogging showerheads — Basic door and window lock troubleshooting — Running a dishwasher or washing machine correctly — Other minor household fixes you want included Four: Maintenance Request Processing If self-help fails or issue requires a contractor, bot collects necessary details: property address, unit number, description of problem, tenant contact info, preferred time window. Creates formatted ticket for owner review and approval before dispatching contractor. Five: House Rules & Tenant Education Bot proactively educates tenants on property rules: no holes in walls without approval, proper use of fixtures, trash and recycling schedules, parking rules, noise policies, smoking policies, pet policies if applicable. Six: Payment & Rent Reminders Automated reminders for rent due dates, late fees, acceptable payment methods. Link to payment portal if available. Seven: Owner Dashboard Simple approval interface where you review flagged maintenance requests, deny or approve, and assign to contractors. Track all tenant interactions and common issues. AI Tuning for Your Tenant Base Configure Claude system prompt specifically for low-income tenant communication style, including slang, regional dialects, and colloquial English. Bot trained to understand varied language patterns and frustrated or aggressive tone. De-escalation approach: when tenant is frustrated or angry, bot responds with empathy first — “I understand that’s frustrating,” “that’s not right, let me help you fix it” — validates their concern without judgment — then moves into actionable problem-solving. Keeps tone respectful, warm, and genuinely helpful. Technical Requirements Integrate with GoHighLevel. Use Claude AI API for natural language understanding and responses. Connect to simple database or spreadsheet to store tenant info, maintenance history, house rules. SMS and email capabilities. Mobile-friendly interface for tenants. Success Metrics Reduce time owner spends answering routine questions. Decrease unnecessary contractor dispatches. Improve tenant satisfaction with faster response times. Track most common issues to identify patterns.