Business Analyst for IQ Test Website Research

About the Project We need a detailed business analysis of a B2C service that sells IQ tests online with a subscription model. Target markets: US, Canada, UK, Australia, and EU. The goal is to fully understand how the product works, how it monetizes, and what the user experience looks like end-to-end — so we can plan our own development based on it. What We Need You to Research - Complete user flow with screenshots at every step (desktop + mobile) - Payment form, pricing tiers (trial and recurring), and billing terms - Post-payment experience: personal area, app download links, dashboard - Subscription management: how to cancel, how to change payment method - Support channel test: contact support to cancel and to request a refund — document the full interaction - All emails sent to customers (registered and guest) - Registration and login flows - Test catalog: is there one test or multiple? - Multilingual support and geo-based pricing differences - Legal: Terms of Service, Privacy Policy, GDPR and CCPA compliance signals - Competitor research: 3–5 similar services compared by pricing, UX, and cancellation policy Deliverables - Full product overview document with all screenshots - Exhaustive feature list (spreadsheet) - Tech assignment: functional requirements, user stories, and data model for development Ideal Candidate - Experience in product or business analysis of B2C SaaS or subscription services - Able to test from multiple geos (VPN access is a plus) - Familiar with GDPR and US consumer subscription law basics - Delivers structured, screenshot-rich documentation - English fluency required To Apply Please share an example of a similar research or analysis project you have completed. Proposals without a relevant sample will not be considered. A full detailed assignment document will be shared with shortlisted candidates.