Business Contact & Service Verification Researcher – USA Remote

We are looking for a dependable U.S.-based freelancer to help with ongoing business contact and service verification research. You will make short outbound calls to assigned businesses, collect specific information, and document the results in a clear and consistent format. Responsibilities Contact assigned businesses by phone. Follow the provided call guide and research questions. Verify the business's services and service area. Check availability and scheduling procedures. Ask about estimates, consultations, or general pricing when appropriate. Record the representative's responses accurately. Evaluate the quality of the interaction. Submit a short report after each completed call. Requirements Must currently reside in the United States. Excellent spoken English. Professional phone etiquette. Comfortable making outbound business calls. Strong attention to detail. Reliable and organized. Regular mobile number required. Virtual or VoIP numbers are not accepted. Experience in market research, customer service, phone surveys, business verification, or quality assurance is preferred. Compensation Hourly Upwork contract. Approximately 5–10 hours per week initially. Flexible schedule. Additional assignments may become available. Reporting Each report should include: Business name Date and time of call Call duration Services discussed Service-area information Availability Estimate/pricing information, if provided Customer-service feedback Additional observations Please include your U.S. state, weekly availability, and relevant experience when applying.