Junior Support Coordinator (Full-Time)

Flow Support is looking for a motivated Junior Support Coordinator to join our growing team. You'll work closely under our Head Support Coordinator, receiving training, mentoring, and ongoing professional development while building a rewarding career in the NDIS sector. This role is ideal for someone who is genuinely passionate about helping people, loves learning, and is excited to continuously develop their knowledge of the NDIS. Hours - Monday to Friday - 8:00 am – 4:30 pm - 30-minute unpaid lunch break - Full-time position ⏹️ What we're looking for We're looking for someone who: - Has a bubbly, positive, and outgoing personality. - Is confident building rapport and having meaningful conversations with participants, families, and providers. - Is an excellent communicator, both verbally and in writing. - Is highly self-motivated and takes initiative to learn independently. - Is committed to developing a strong understanding of the NDIS, legislation, and best practice. - Is organised, reliable, and able to manage multiple priorities. - Thrives in a fast-paced environment. - Wants a long-term career rather than a short-term job. Please note: This role is not well suited to someone who is naturally very quiet or hesitant in conversations. Our team is energetic, engaging, and highly participant-focused, so confidence in communication is essential. ⏹️ What you'll do As a Junior Support Coordinator, you'll be supported to learn how to: - Coordinate NDIS supports for participants. - Build relationships with participants, families, and providers. - Help participants achieve their goals and navigate the NDIS. - Advocate for participants when required. - Complete documentation, case notes, and reports. - Develop problem-solving and crisis management skills with guidance from senior staff. ⏹️ Application Requirements To help us get to know you beyond your resume, please include the following with your application: 1. A 3-5 minute video recording Research Flow Support and present our business back to us as though you were speaking to a potential participant. Tell us: - What Flow Support does. - What makes us different. - Why someone should choose Flow Support. We're looking at your communication style, confidence, personality, and ability to explain information clearly. 2. Scenario response Imagine you're supporting a participant with complex behaviours who is overwhelmed, distressed, and struggling to manage their day. Please explain: - How you would approach the conversation. - What communication techniques you would use. - How you would help de-escalate the situation. - How you would support them to regain control and continue working towards their goals. There isn't one perfect answer—we're looking to understand your empathy, critical thinking, communication skills, and willingness to learn. ⏹️ Long-Term Opportunity We're investing in the right person and hope to find someone who wants to grow with Flow Support for at least 12 months, with a preference for someone seeking a long-term career within our organisation. If you're enthusiastic, love helping people, enjoy learning, and are ready to grow into an exceptional Support Coordinator, we'd love to hear from you.