Business Operations & Growth Manager

What You'll Own 1. Build a Category-Leading Brand Help position me as the most trusted real estate advisor on Seattle's Eastside. Including: Brand Development Social media strategy Content creation Video planning Website improvements Email marketing SEO, GEO & AI optimization Brand consistency Analytics Community marketing New growth opportunities 2. Build a Business That Scales You'll constantly look for ways to improve how the business operates. That includes: documenting SOPs improving workflows creating project plans organizing information CRM optimization client experience improvements vendor management process documentation project coordination KPI tracking If something feels inefficient... ...I expect you to question it. 3. Help Lead Our AI Strategy I'm investing heavily in AI and want someone excited to build alongside me. This includes: researching new AI tools implementing AI into daily workflows building prompt libraries creating custom GPTs and Claude Projects automating repetitive work experimenting with new technology helping the business stay ahead of competitors You don't need to know every AI tool today. But you should be excited to learn tomorrow. 4. Protect My Time This might be the most important responsibility. Your job is to keep me focused on the activities only I can do. That could include: calendar management inbox triage project follow-up coordinating vendors preparing meetings website updates researching ideas organizing priorities handling administrative tasks keeping projects moving anticipating what needs to happen next I don't need someone to wait for assignments. I need someone constantly asking: "How can I free up Amanda's time?" 5. Own Special Projects Every month we'll have projects that don't fit neatly into one category. Examples: planning client events launching a new website improving client onboarding implementing new software evaluating vendors creating dashboards improving reporting designing better systems documenting business processes This could also expand into transaction management including interacting with escrow, lenders and other agents and will have stricter guidelines to adhere to around personal information. No two months will look exactly the same. That's part of what makes this role exciting. I'm highly collaborative and care deeply about doing great work. I love ideas, strategy, and continuous improvement. I'll challenge you to think bigger, and I hope you'll do the same for me. I'm not looking for someone to simply execute tasks. I want a partner who is comfortable bringing recommendations, asking thoughtful questions, and helping make the business stronger. The best ideas can come from either of us. If you're someone who enjoys taking ownership, solving problems, and building something meaningful over the long term, we'll likely work well together.