CRM Techno-Functional Consultant

Job Description:- Mandatory Expectations: • Excellent verbal and written communication skills. • Punctuality and ability to meet deadlines. • Strong team spirit and collaboration skills. • Commitment to ethical work practices and professionalism. • Attention to details and accuracy. • Effective task and time management abilities. • Demonstrated professional behavior and demeanor. • Responsible and reliable work approach. • Enthusiasm for work and a positive attitude. • Confidence in decision-making and problem-solving. • Right mindset and attitude towards work and colleagues. • Ability to follow instructions and work well within a team. • Willingness to act as a backup and mentor when needed. • Familiarity with company policies and willingness to adhere to established processes. Technical Expectations: • Understanding of third-party integration concepts and experience with integrating systems and services. • Customizing and configuring software applications to meet specific business needs. • Developing extensions and plugins to enhance system functionality. • Business process automation principles and experience in workflow automation. • ERP concepts and the ability to analyze business processes for optimization. • Excellent Programming skills in C# for custom development and system enhancement. • MS SQL for database management and data manipulation. • JavaScript for developing dynamic and interactive user interfaces. • Rest API integration for seamless integration with external systems and services. • Azure Web Apps for deploying and managing web-based applications. • Power Platform, including Power Automate and Power Apps, for low-code application development and automation. • Understanding of Dataverse for data storage, management, and integration within the Power Platform ecosystem. • Familiarity with Share Point for document management, collaboration, and integration. • Data management skills, including data quality, data governance, and data security. Functional Expectations: • Collaborate with cross-functional teams to understand business requirements and translate them into CRM solutions. • Configure and customize Microsoft Dynamics CRM to meet specific client needs. • Implement CRM modules, workflows, and integrations. • Analyze existing business processes related to sales, marketing, and customer service. • Identify areas for improvement and recommend CRM enhancements. • Map business requirements to CRM functionalities. • Ensure data integrity within the CRM system. • Assist in data migration and data cleansing activities. • Create and maintain data models and entities. • Conduct end-user training sessions on CRM features and functionality. • Provide ongoing support to users, addressing their queries and troubleshooting issues. • Leading a team, providing guidance and support to ensure optimal performance. • Manage the client delight as well as the team delight. • Participate in Agile development processes. • Manage project resources effectively. • Meet project deadlines and deliverables.