MA- Care Coordination

Remote Medical Assistant (U.S.-Based) We are seeking a highly motivated and detail-oriented Remote Medical Assistant (MA) to join our growing virtual healthcare team. This role is ideal for a compassionate, tech-savvy professional who thrives in a fast-paced remote environment and is committed to delivering excellent patient care while maintaining strict confidentiality standards. Key Responsibilities Patient Coordination Conduct virtual introductory calls and non-clinical follow-ups with patients via phone Provide patient education (non-clinical) and support throughout their care journey Gather and accurately document medical histories, including medications, allergies, and chief complaints Assist patients with troubleshooting collection kits and data submission Support remote patient communities and engagement initiatives Administrative & Clerical Support Schedule, confirm, and manage patient appointments (including rescheduling) Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system Coordinate referrals, lab results, and follow-up requests Respond to patient inquiries via phone and secure messaging platforms Perform additional administrative duties as assigned Clinical Support Identify and escalate abnormal lab results or clinical concerns to licensed nurses or providers Compliance & Security Ensure strict adherence to HIPAA and patient confidentiality standards Follow all company policies, procedures, and safety protocols Maintain a secure, private home workspace to protect patient information Requirements Based in the United States (required) Proven experience as a Medical Assistant, Virtual Assistant in healthcare, or similar role Strong communication and interpersonal skills Experience with EHR/EMR systems (e.g., Athenahealth, Epic, or similar) High level of attention to detail and organizational skills Ability to multitask and work independently in a remote setting Comfortable with technology and virtual communication tools Remote Work Requirements Dedicated, quiet, and private workspace free from distractions Reliable high-speed internet connection (minimum 100 Mbps download / 10 Mbps upload) Ability to maintain consistent availability during scheduled work hours Nice to Have (Preferred but Not Required) Certification as a Medical Assistant (CMA, RMA, etc.) Prior experience in telehealth or remote patient care Familiarity with HIPAA-compliant communication tools