Chief Operating Officer (COO) – Digital Marketplace

FULL-TIME | LONG-TERM LEADERSHIP OPPORTUNITY | FLUENT ENGLISH & SPANISH REQUIRED ---------------------------------------------------------------------------------- About Us ---------------------------------------------------------------------------------- We are an established and growing international digital marketplace specialising in gift cards, game keys, prepaid products, digital codes, and other digital goods. Our business operates across multiple areas including technology, product development, suppliers, APIs, payment providers, fraud prevention, customer support, finance, compliance, and commercial partnerships. As we continue to grow, we are looking for an experienced Chief Operating Officer (COO) to become a key leadership member of the company and take ownership of scaling, improving, and professionalising our operational structure. This is not a traditional management role. We are looking for someone who can build, improve, solve complex problems, and help shape the future of the company alongside the founders. The long-term objective is to build an organisation that can operate efficiently at scale, with strong processes, clear accountability, and minimal dependency on founders being involved in every operational decision. ---------------------------------------------------------------------------------- About the Role ---------------------------------------------------------------------------------- The COO will be responsible for leading the operational side of the business and ensuring that all areas of the company work efficiently together. You will work directly with the founders and gradually take ownership of operational execution, cross-functional coordination, process improvement, and business scaling. The goal of this role is not simply to manage existing operations, but to build an operational structure where teams, systems, and processes allow the company to continue moving forward without requiring constant founder involvement. We are looking for someone who actively identifies problems, anticipates challenges, develops solutions, makes decisions, coordinates execution, and ensures that improvements are successfully implemented. The ideal candidate will become the person responsible for making sure the company operates effectively every day. ---------------------------------------------------------------------------------- Key Responsibilities ---------------------------------------------------------------------------------- • Lead the company's day-to-day operations. • Take ownership of operational execution across the business. • Coordinate technology, product, marketing, customer support, finance, suppliers, payment providers, and external partners. • Ensure different teams work together efficiently towards company objectives. • Build and improve operational processes, systems, and workflows. • Identify operational risks before they become business problems. • Analyse challenges, evaluate different solutions, recommend the best approach, and coordinate implementation. • Work closely with developers to define priorities, improve systems, and deliver scalable solutions. • Manage and improve operational areas including suppliers, APIs, payments, fraud prevention, customer support, automation, and internal tools. • Monitor business performance, analyse KPIs, and identify opportunities for operational and commercial improvement. • Create processes, documentation, and accountability structures that allow the company to scale efficiently. ---------------------------------------------------------------------------------- Industry Experience (Mandatory) ---------------------------------------------------------------------------------- This role requires proven hands-on experience within the digital goods industry. Candidates must have previously worked with businesses selling products such as: • Gift Cards • Game Keys • Digital Codes • Prepaid Products • Other Digital Goods Experience must come from companies operating in digital goods marketplaces, digital retail, or similar businesses. Applications without direct digital goods industry experience will not be considered. ---------------------------------------------------------------------------------- Required Experience & Skills ---------------------------------------------------------------------------------- We are looking for someone with experience in: • Leading operations within a digital marketplace or digital retail company. • Managing cross-functional teams and complex projects. • Working closely with developers and technical teams. • Supplier management and commercial partnerships. • APIs and third-party integrations. • Payment providers and payment optimisation. • Fraud prevention, chargebacks, and risk management. • Customer support operations. • Finance and compliance coordination. • Building scalable processes within a growing company. You should have: • Strong analytical thinking. • Excellent decision-making skills. • The ability to work independently. • Strong communication and leadership skills. • A structured approach to solving complex problems. ---------------------------------------------------------------------------------- Languages ---------------------------------------------------------------------------------- • Fluent English and Spanish are mandatory. Both languages are used daily when communicating with developers, internal teams, suppliers, payment providers, partners, and other external stakeholders. • Availability & Commitment • This is a full-time, long-term leadership position. • We are looking for someone who wants to become a key part of the company and help build the business over many years. • This is not a consulting role or a short-term freelance opportunity. ---------------------------------------------------------------------------------- Who We Are Looking For ---------------------------------------------------------------------------------- We are looking for someone who: • Takes full ownership of the operational side of the business. • Has an owner mentality and treats the company's success as a personal responsibility. • Thinks independently and proactively. • Identifies opportunities before they become problems. • Can move from strategy to execution. • Challenges existing processes and finds better ways of working. • Makes decisions and follows projects through until completion. • Builds solutions instead of only reporting problems. The ideal mindset is: "How can we improve this, and how can we make it happen?" rather than: "What should I do next?" ---------------------------------------------------------------------------------- Why Join Us ---------------------------------------------------------------------------------- This is an opportunity to become one of the key leaders of a growing international company. You will have: • Direct collaboration with the founders. • Real ownership of operational decisions. • The ability to influence company strategy. • The freedom to improve systems, processes, and teams. • The opportunity to build a scalable operational organisation. • The chance to play a key role in shaping the future of the company. ---------------------------------------------------------------------------------- How to Apply ---------------------------------------------------------------------------------- When applying, please include: 1. Which digital goods marketplaces or digital retail companies have you worked with? Please include the company name and your role. 2. Examples of operational improvements you personally led and the results achieved. 3. Your experience with developers, suppliers, APIs, payment providers, fraud prevention, and scaling operations. 4. Why you are interested in this long-term leadership opportunity.