Chief Operating Officer (COO) For Paid Ads Agency

Job Overview Cashion Marketing is a paid ads agency that helps brands scale through data-driven performance marketing. Our team runs advertising campaigns across Google, Meta, TikTok, and other paid media platforms, delivering measurable ROI for clients across North America. We're hiring a full-time Chief Operating Officer (COO) to oversee all agency operations, client communication, team management, and strategic initiatives. This is a long-term, full-time leadership role for someone who thrives in a structured environment and deeply understands how paid advertising agencies operate. We are specifically looking for a proven leader who can take ownership of client accounts, manage relationships both internally and externally, hold our project managers and ad managers accountable, and bring a high level of problem-solving ability to the agency. You'll be the operational backbone of Cashion Marketing, ensuring projects run smoothly, deadlines are met, clients stay informed and confident, and our team is aligned with our growth goals. This role is not purely administrative — you will also be expected to carry your own book of client accounts as a Project Manager, serving as the direct point of contact for those clients and overseeing their campaign delivery end-to-end. Responsibilities • Oversee day-to-day operations and manage the Project Management and Ad Management teams. • Carry a personal book of client accounts as a hands-on Project Manager, serving as the primary point of contact for assigned clients and owning their campaign delivery from onboarding through monthly reporting. • Coordinate deliverables between your assigned clients and their ad managers, ensuring campaigns are executed on time and meet quality standards. • Oversee and send weekly/monthly performance reports for your assigned client accounts. • Ensure all campaigns across the agency achieve client KPIs and are executed to our quality standards. • Oversee and optimize our technology stack, including Monday.com, Slack, Google Workspace, Databox, Fireflies.ai, and Canva. • Manage and refine documented workflows and processes (SOPs), ensuring team compliance and efficiency. • Lead weekly delivery meetings, PM stand-ups, and internal reviews. • Identify opportunities to improve operational efficiency, communication, and client health. • Keep all projects on track, proactively resolve bottlenecks, and manage the Optimization Log and PM Flow Board. • Assist in hiring, onboarding, and training new team members. • Oversee client onboarding, reporting, and retention strategies. Software & Tools We Use • Monday.com: Project management, CRM, PM Flow Board, Optimization Log, and internal SOPs. • Slack: Internal team communication and client communication channels. • Google Workspace (Drive, Docs, Sheets, Meet): Document collaboration, strategy docs, and client meetings. • Databox: Client reporting, performance tracking, and analytics dashboards. • Fireflies.ai: Meeting transcription, summaries, and action item tracking. • Canva: Creative asset management and presentation design. • Meta Ads, Google Ads, TikTok Ads: Primary advertising platforms managed for clients. • Loom: Asynchronous video communication for internal and client updates. Requirements • 5+ years of experience in operations, project management, or account management at a paid ads or performance marketing agency, with a proven track record of directly managing client accounts. • Deep familiarity with Google Ads, Meta Ads, and TikTok Ads. • Proven experience managing remote teams and communicating between ad managers, leadership, and client stakeholders. • Comfortable carrying a personal client portfolio while simultaneously managing team-wide operations. • Experience building, implementing, and enforcing SOPs and workflows. • Expert-level proficiency with Monday.com, Slack, and Google Workspace. • Excellent communication and organizational skills. • Highly reliable, detail-oriented, and comfortable managing multiple clients and internal projects simultaneously. • Proactive problem solver with strong follow-through and analytical skills. • Strong problem-solving and analytical skills with the ability to identify inefficiencies and recommend practical improvements. • Fluent English communication (written and verbal). • Available full-time (40 hours/week) within the EST Time Zone. Compensation $5,000 USD/month. This is a full-time, long-term leadership role with opportunities for growth as the agency scales. Ideal Candidate You understand the world of paid advertising, not just marketing in general. You know what a campaign report looks like, what clients expect from performance updates, and how to keep creative and technical teams aligned. You thrive on structure, love following systems, and bring a sense of calm to fast-moving projects. You take initiative to ensure processes are being followed, regularly provide thoughtful recommendations for improvement, and enjoy problem-solving challenges within a fast-moving team. Critically, you are not afraid to roll up your sleeves. You are comfortable carrying your own client accounts as a PM while simultaneously leading the broader team — you understand that great operations leadership means leading by example on the front lines, not just from above. If you're the kind of person who always knows what's happening, with whom, and by when, and can lead a team to execute at the highest level, then you'll fit right in here. About Us Cashion Marketing is a fast-growing Ads Management Agency specializing in Meta, Google, and TikTok paid advertising. We're focused on bringing unparalleled service to our clients while simultaneously helping people build dream careers. Our Purpose: Helping others by bringing a level of excellence to every client and working relationship. Our Passion: Human psychology, math, and creative work. We love telling stories that help businesses grow while being able to measure the results. While working at Cashion Marketing, you'll enjoy a host of benefits such as: • A remote-first culture • Flexible working environment • Autonomous and independent work culture • Opportunities for career advancement • Manage ad accounts for professionals and high-end luxury brands • Work directly with the Founder & CEO We look forward to reviewing your application and we'll reach out if we believe you'd be a good fit for the position.